• Provide prompt, accurate, thorough and courteous responses to customer inquiries • Perform research as needed to resolve inquiries • Ensure effective customer relations by responding accurately, timely and courteously to inquiries • Accurately document inquiries • Initiate or process adjustments or perform other research as needed to resolve inquiries • Coordinate with other departments to resolve problems • Provide feedback to management regarding customer problems, questions and needs • Maintain accurate records on complaints and/or other customer comments • Make recommendations for changes to management • Follow through on complaints until resolved or report to management as needed • Assist with process improvements • Identify and promptly report suspected fraudulent activities and system errors

• Serve as the senior customer-facing leader for assigned Aero fleets • Build trusted executive and operational relationships while providing wing-to-wing support • Champion a strong safety culture by leading outage planning and execution • Own overall account strategy, customer satisfaction, and commercial performance • Lead stakeholder engagement and customer communications across multiple sites • Provide technical and business leadership throughout the asset lifecycle • Direct warranty administration and commercial negotiations • Lead recurring customer business reviews and operational performance discussions • Define outage scope, planning requirements, and execution strategies • Own outage and non-outage parts planning • Lead response efforts for emergent and forced outages • Ensure timely and accurate commercial execution • Lead cross-functional technical issue resolution efforts • Manage fulfillment of CSA contractual obligations • Drive disciplined cost management • Maintain expert knowledge of contract terms and conditions • Drive growth across the Aero services portfolio • Analyze complex business and operational challenges • Exercise sound judgment in resolving technical, operational, and commercial issues • Lead projects and cross-functional initiatives • Communicate complex concepts effectively to customers, leadership, and internal teams

• Enhance customer-centric culture and guide transformational improvements across the organization • Lead initiatives to enhance the customer journey, analyze customer feedback, and implement data-driven solutions that deliver exceptional experiences • Partner with cross-functional teams to optimize processes, drive operational excellence, and foster innovation • Develop and execute strategies that strengthen customer relationships, improve satisfaction metrics, and accelerate business growth • Utilize advanced analytics, AI, and digital tools to gain actionable insights and create advantages in customer service

Role Description You will be part of the process engineering team that is responsible for the design, fabrication, and installation of complex process equipment/systems that are used to make everything from biotechnology medicine, dairy products, to beverage and drinks. - Experience with process equipment design used in the pharma industry is required. - Proficiency using AutoCAD Plant 3D. - Creation and interpretation of detailed models and drawings and use of software in 3D to create and modify existing parts/products/assemblies. - Creation and use of Bills of Materials (BOM's) for both production and component purchasing. - Development and maintenance of product and component databases ensuring they are kept up to date. Qualifications - Minimum 2 years' experience with 2D and 3D software (AutoCAD Plant 3D) and drawings. - Knowledge of Pharma Industry standards & processes. - Excellent verbal and written communication skills with different disciplines. - An excellent team player with a positive attitude to learn and develop in a fast-moving environment. - Excellent time management and attention to detail. Requirements - Updated Resume in Word doc format. - Availability & pay requirements. Company Description Keltia is a Specialist CAD Design & CAD Training Provider for 20 years now. Our parent company is based in Everett WA and our European offices opened in 2012.