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Learning Management Services – LMS Administrator
Location
United States
Posted
14 hours ago
Salary
0
Seniority
Senior
Job Description
Learning Management Services – LMS Administrator
Business Technology Integrators
• Provide advanced Tier II help desk support for NIH Learning Management System (LMS) • Maintain primary responsibility for implementing the HHS LMS across NIH • Provide consultation to end-users and system administrators • Provide support to the NIH community to increase their use of the LMS • Provide advice, guidance, and technical evaluation for online training content in the LMS • Provide training and information to Tier 1 Help Desk agents • Monitor and report on ticket trends and patterns to identify issues • Facilitate system audits to maintain data integrity • Triage system issues and escalate to Tier 3 support as needed • Identify opportunities for system enhancement • Migrate historical/external data to the LMS • Maintain knowledge base and system documentation • Promote use of the LMS in the NIH community
Job Requirements
- Experience with learning management systems used as an enterprise tool
- Experience with major IT system implementations and supporting end-users
- Experience with Help Desk support
- Experience maintaining user documentation and SOPs
- Experience supporting system interfaces
- Experience migrating data between systems and ensuring the quality of the migration, to include acceptance testing
- Experience with SCORM standards and Section 508 requirements
- Experience delivering system training (e.g. instructor-led, webinar-based, small group demos, or 1:1 consultation)
- Experience using virtual collaboration tools for training, communications, and customer service
- Excellent verbal and written communication skills
- Excellent customer service skills
Benefits
- Must Be A US Citizen
- Technical and functional support for LMS
- Assistance with system migration project
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