Role Description Our client is seeking a Talkdesk Administrator/Engineer to support and enhance its cloud contact center environment. This individual will serve as the subject matter expert for Talkdesk, helping drive strategic initiatives focused on automation, AI, digital engagement, and workforce optimization. This is an opportunity to join a growing team that is investing heavily in modern contact center technologies and customer experience improvements. What You'll Be Doing - Administer, configure, and maintain the Talkdesk platform - Support daily operations, troubleshooting, and platform enhancements - Design and optimize call routing, IVRs, queues, and user configurations - Partner with business stakeholders to gather requirements and implement solutions - Support AI initiatives utilizing Talkdesk Copilot and Autopilot capabilities - Assist with the rollout of chat as an additional customer interaction channel - Improve workforce management utilization and reporting capabilities - Monitor system performance and recommend enhancements - Collaborate with vendors and internal teams on integrations and upgrades - Develop documentation, training materials, and best practices Qualifications - Experience with Talkdesk Copilot, Autopilot, or other AI-powered contact center tools - Experience implementing digital channels such as chat or messaging - Knowledge of workforce management concepts and tools - Healthcare industry experience is highly preferred - Strong communication and customer-facing skills Requirements - 3–5 years of hands-on Talkdesk administration and engineering experience - Experience supporting contact center operations in a healthcare or enterprise environment - Strong understanding of Talkdesk configurations, workflows, routing, IVR design, and reporting - Experience with contact center automation, integrations, and AI-driven solutions - Ability to partner with operations, leadership, and technical teams to improve customer experience Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

Role Description I have an opportunity for a STAT Admin with Oracle EBS - REMOTE and I am looking for a candidate who can join immediately. Position: STAT Admin with Oracle EBS Location: Remote Duration: 6 to 12 Months Oracle EBS is a must along with Quest STAT implementation experience on Oracle EBS, not on Peoplesoft. Full description: - Implementation of Quest STAT for Oracle EBS, a robust tool for seamless code migration to enhance our development process, improve efficiency by faster migration methods, and avoid human errors. - The resource(s) covered under this SO will be responsible for the implementation of Quest STAT for Oracle EBS. Position Overview / Statement of Work: - The client OnePhilly team does not have a dedicated tool for automating the necessary code changes within its Oracle E-Business Suite (EBS) practice. - Many critical tasks related to development, deployment, and ongoing maintenance are performed manually, leading to inefficiencies and increased risk of human errors. - The absence of automation contributes to delays in project timelines, impacting our ability to deliver timely solutions to our stakeholders (various city departments). - To address these challenges, we are seeking to implement Quest STAT for Oracle EBS. - The objective is to install the various Stat architecture components and establish connectivity with all ERP environments along the migration path. The Consultant will work with the Customer's Stat system administrator(s) and systems management team(s) to install the Stat application components: - Stat system administration client - Stat application database - Stat central agent - Other Stat agents as required Work activities: - Project initiation and project management - Change management process review / systems design - Product installation - define connections - System Administration User Enablement Sessions - System Configuration - System Testing - User Acceptance Testing (Customer responsibility) - Developer User Enablement Sessions - Optional Configuration & Testing - Production roll-out - Production support, documentation, and project wrap-up - STAT Health Check - Training End users Qualifications - System Administration: Experience with system administration tasks, including configuration and maintenance. - ERP Connections: Understanding of ERP systems and how to define and manage connections. - Data Migration: Experience with data migration processes, ensuring data integrity and security. - Testing: Knowledge of system testing, user acceptance testing, and debugging. Requirements - Project Planning: Ability to develop detailed project plans, timelines, and milestones. - Technical Project Management: Experience in managing technical projects from initiation to completion. - Resource Management: Skills in managing resources and coordinating with different teams. - Risk Management: Identifying potential risks and developing mitigation strategies. Benefits - Communication: Strong verbal and written communication skills to interact with stakeholders and team members. - Problem-Solving: Ability to troubleshoot issues and find effective solutions. - Customer Service: Providing excellent service to clients, addressing their concerns, and managing expectations. - Team Collaboration: Working effectively with cross-functional teams to achieve project goals. Company Description NAVTECH INC 1600 Golf Road. Suite 1200, Rolling Meadows, IL 60008 www.Navtechusa.com E-Verified Company.

Role Description The IT Platform Administrator acts as a liaison between the business and technical resources by ensuring the availability and successful operation of applications for users. This individual will demonstrate a high-level of responsibility and consistency by timely monitoring, responding, and troubleshooting of incidents, installing, upgrading, and maintaining application currency. This position will work to identify functionality to empower users through self-service and automation of relevant tasks. In addition to operating as application support, the IT Platform Administrator will perform periodic audits and maintain application compliance. The Administrator also frequently interacts with multiple departments to advocate for stakeholders' and platform best interests. Qualifications - Associates degree in Computer Science, Information Technology, Management Information Systems, Business, Analytics or relevant field. In lieu of degree, three (3) years of related work experience required. - Prior professional, internship, or co-op in enterprise-scale platforms preferred. - Basic knowledge of structured systems analysis and design with special emphasis in systems administration, user support, project management, data integrity and data gathering techniques. - Basic knowledge of relevant operating systems (linux and/or windows). - Basic knowledge of programming/scripting languages (PowerShell, python, bash, SQL, and/or others). - Basic knowledge of relational database management systems (Oracle, SQL Server, AWS Redshift and/or others). - Basic knowledge of cloud platforms (Azure, AWS, Salesforce, Pega, and/or GCP). - Basic knowledge with monitoring tools, load balancers, and high availability architectures and strategies. - Basic knowledge of the ITIL process framework - Incident Management, Problem Management, Change Management and Service Level Management. - Basic skills in quality principles especially root cause analysis and technical problem-solving. - Basic knowledge of source control processes & tools. - Basic knowledge of application delivery, management structures and reporting procedures, including familiarity with Agile development methodologies. - Intermediate communication skills, written and verbal, across multiple communication channels. - Intermediate ability to work independently while managing multiple tasks and deadlines as well as prioritizing and organizing workload. Requirements - Level I Accountabilities: - Installs, configures, troubleshoots, patches, and maintains enterprise software platforms for applications to achieve reliable, highly available, well performing systems. - Conducts testing, systems troubleshooting, performance optimization and maintenance of applications. - Monitors system uptime and performance. Conducts, monitors, and maintains system configuration and backups for applications, ensuring recoverability within negotiated stakeholder specifications. - Performs and optimizes managing user and system accounts, network rights and access to integrated systems aligned to organization and regulatory policies. - Closely interacts with cross-functional teams, developers, QA personnel, and business teams to triage, troubleshoot and facilitate resolution of incidents. Documents resolution of problem tickets, including root cause analysis. - Leverages the organization’s support ticketing system, while partnering with internal teams and vendors to analyze current operational procedures, identify and escalate issues, and create effective resolutions. - Prepares and maintains all documentation per standards to comply with change management controls, ensuring accuracy. Provides feedback regarding release documentation to Release Management and development teams. - Participates in on-call production support rotation, including off-hours. - Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs. - Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures. - Regular and reliable attendance is expected and required. - Performs other functions as assigned by management. - Level II Accountabilities: - Proactively identifies system risks or issues and provides recommendations while planning for growth, system improvements, upgrades, and other system activities. - Acts as subject matter expert when meeting with business and technical teams to determine business requirements for maintaining and improving the utilization and functionality of supported application software. Ensures systems best accommodate stakeholder needs and makes changes where necessary. - Coordinates and partners with vendors to stay informed of application functionality changes. Reviews new application software releases and determines impact to current systems. Proactively generates relevant ideas for new and improved use of technology based on knowledge of the corporate business, product and systems’, and stakeholders’ needs. - Identifies best practices and participates in creation and monitoring of organizational standards and controls. Defines and implements the processes to maintain application security. - Level III Accountabilities: - Acts as a subject matter expert across a wide range of software components, systems, and vendors. Mentors less experienced team members in the functionality of the job. - Participates in most complex troubleshooting of application issues, providing support to developers and vendors in resolution. - Researches and maintains currency with new technologies and, considering risks across the organization, effectively recommends strategy updates and changes in strategic direction. - Initiates and leads meetings, develops agendas and tasks to ensure that the application is being effectively deployed and utilized. Develops training, communication, process documentation and facilitates presentations. - Level IV Accountabilities: - Acts as trusted advisor to the leadership team. - Leads business critical project efforts for applications. Emphasizes technology cost optimization when designing and recommending new solutions. - Provides mentorship to technical staff at all levels in their technical area(s) of expertise. - Leads internal strategic efforts and is seen as a trusted advisor with peers. Benefits - Participation in group health and/or dental insurance. - Retirement plan. - Wellness program. - Paid time away from work. - Paid holidays. Physical Requirements - Ability to work prolonged periods sitting and/or standing at a workstation and working on a computer. - Ability to work while sitting and/or standing at a workstation viewing a computer and using a keyboard, mouse and/or phone for three (3) or more hours at a time. - Ability to travel across the Health Plan service region for meetings and/or trainings as needed. - Ability to work in a home office for continuous periods of time for business continuity. Participates in on-call production support rotation, including off-hours. Compensation Range(s) - Level I - Min 60,410 - Max 84,000 - Level II - Min 60,410 - Max 106,929 - Level III - Min 79,068 - Max 142,322 - Level IV - Min 87,766 - Max 157,978

Role Description Performs operational and financial analysis to evaluate assigned projects in support of managed care operations, services, and initiatives. Performs proactive servicing of contracts and analysis of contract performance to include variance support and payor engagement. Resolves contracting and reimbursement issues. Prepares findings into summaries and documents suitable for leadership presentation. Provides managed care education and communication. - Supports the affiliate with resolution of issues related to managed care contracts for facilities, departments, and employed physicians. - Responsible for communicating with affiliate and monitoring contractual adjustments, communication of contract policies and procedures, and contract compliance issues. - Escalates issues that impact company goals. - Works closely with Provider Enrollment to help resolve any payor issues and participates on monthly enrollment calls. - Schedules and participates in meetings with affiliate administrators, directors, and medical directors on issues related to managed care contracting strategies and provides ongoing education and communication of local and national managed care trends. - Works closely with facility and physician revenue cycle departments to remediate contractual issues and assist in facilitating reimbursement related issues as they arise. - Participates in monthly revenue cycle payor calls. - Assists department leaders on managed care issues with outside organizations such as managed care organizations, the State Hospital Association, and other health care providers. - Represents the Affiliate when communicating or meeting with representatives from Managed Care Organizations (HMOs, PPOs, Insurance Networks). - Supports management and interacts with Directors or Vice Presidents when conducting business with managed care organizations. - Responsible for assisting in and maintaining and enhancing relationship with managed care organizations. - Supports and delivers educational programs and seminars for staff, provider personnel, and clients. - Assists as needed with projects of significant scope that have Affiliate implications. - Works with department heads to obtain additional resources as needed. - Performs other duties as assigned. Qualifications - Education - Bachelor's degree - Experience - Five (5) years of managed care experience. Requirements - In lieu of the education and experience requirements noted above, the following combination of education, training and/or experience may be considered an equivalent substitution: Master's degree and two (2) years of managed care experience. Work Shift - Day (United States of America) Location - Independence Pointe Facility - 7001 Corporate Department - 70019069 Managed Care Contracting Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.