Role Description We're looking for a Solutions Engineer to join our R&D team and own that translation layer between the customer and the platform. You'll take complex, real-world customer Standard Operating Procedures (SOPs) and turn them into precise, custom workflows inside our core system. What You'll Do - Partner Across Customers and Internal Teams: - Work closely with onboarding, operations, account management, and product to gather requirements. - Clarify ambiguity in customer SOPs. - Validate that configured workflows reflect real operational intent. - Serve as the bridge between what a customer says they need and how the platform delivers it. - Translate Customer SOPs into Intelligent Workflows: - Take detailed, often complex customer SOPs and parse them into highly accurate, custom workflows. - Build and maintain the JSON-defined workflow diagrams that specify all business rules for a customer. - Own the accuracy and completeness of these configurations end to end. - Configure Field & Mobile Driver Workflows: - Configure the mobile workflows that guide drivers through customer-specific activities in the field. - Ensure that every required step is presented correctly and in the right sequence. - Maintain, Test, and Evolve Configurations: - Rigorously test and validate workflows before they go live. - Iterate as customer requirements change over time. - Catch edge cases before they become field problems. - Continuously improve the reliability of the configurations you own. - Build for Scale and Reuse: - Identify common patterns across customers and verticals. - Design reusable workflow components and templates. - Help shape the tooling, standards, and best practices for faster and more reliable workflow configuration. - Measure and Drive Workflow Impact: - Own the metrics that prove your configurations are working as intended. - Track adherence to workflows and surface discrepancies. - Drive up the share of orders that run on auto-pilot. - Monitor service levels across orders governed by Task Workflows. Qualifications - 2–4+ years of experience in solutions engineering, implementation, systems configuration, business analysis, or a comparable role. - A proven background taking complicated SOPs and parsing them into actionable process flow diagrams or structured workflows. - Exceptional organization and attention to detail. - Experience governing processes that encourages adoption without proliferation. - Comfort working with structured data and configuration logic (e.g., JSON, rules engines). - Strong communication and requirements-gathering skills. - Familiarity with process-mapping tools (e.g., BPMN, Lucidchart, Visio) is a plus. - Logistics, supply chain, or operations experience preferred but not required. - Bachelor's degree in a related field, or equivalent practical experience. Requirements - Independently own end-to-end workflow configuration for new customer onboardings. - Deliver accurate, on-time workflow and mobile configurations with minimal field defects. - Establish a plan to increase company autopilot KPIs. - Dramatic increases in autopilot metrics across all sectors. Benefits - Salary range: $88K-$115K. - High-quality health, dental, and vision plan options. - Open PTO. - 401K with company match. Company Description Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Our proprietary AI-powered platform is the most advanced of its kind, providing speed, reliability, and transparency unrivaled in time-critical logistics.

• Lead the design and implementation of backend services and platform capabilities that support large‑scale, data‑rich applications. • Own projects end‑to‑end from technical design through implementation, testing, deployment, and ongoing reliability. • Partner with product, data science, and clinical teams to turn complex requirements into simple, robust solutions. • Design and build scalable backend systems that ingest, process, and serve high‑volume health data. • Lead technical initiatives that improve data reliability, observability, and end‑to‑end system performance. • Drive architecture decisions for integrations with third‑party data sources and APIs. • Improve system resilience and data quality, ensuring correctness in clinically relevant workflows. • Mentor engineers and elevate engineering standards through design reviews, testing practices, and operational excellence. • Contribute to roadmap planning, breaking down ambiguous problems into clear, actionable engineering work.

• Lead technical discovery, demos, and validation to show how GitLab's AI-powered DevSecOps platform meets customers' technical and business needs across the full lifecycle. • Drive the technical evaluation process as the directly responsible individual, including solution design, proof of concept or proof of value ownership, workshop design, and the technical components of tenders, audits, and value stream assessments. • Collaborate with Account Executives and regional sales teams across Italy to shape and execute account strategies that support new customer acquisition and expansion. • Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven transformation and enabling them to become GitLab advocates. • Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment. • Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning. • Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners. • Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team.

• Own pre-sale technical discovery, scoping, and proof-of-concept builds for key roofing prospects, stepping in as the primary technical resource for the sales team. • Lead post-sale implementation, deployment, and onboarding — project-managing custom Statements of Work (SOW) from kickoff to a live, adopted solution. • Diagnose and resolve complex configuration and data-layer challenges as a Tier 2/3 technical resource, digging into customer environments, API documentation, and webhooks. • Audit data sync accuracy and resolve structural configuration requests by querying system databases in MySQL and PostgreSQL. • Build automated internal delivery workflows and custom solutions using no-code/low-code environments and modern AI coding assistants (such as Claude Code). • Configure specialized partner integrations, linking data streams between financing partners and webhooks. • Partner with Product Engineering, providing structured feedback loops that directly influence and refine a net-new product coming to market. • Serve as the internal Subject Matter Expert on the roofing solution set, and partner with existing customers to uncover optimization opportunities that maximize their business value. • Map technical environments, data pathways, and client workflows and document architectural playbooks and configuration criteria in Jira and Confluence.