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Manager, Performance Intelligence
Location
Canada
Posted
2 days ago
Salary
CA$116K - CA$145K / year
Seniority
Senior
Job Description
Manager, Performance Intelligence
Wealthsimple
• Build the performance intelligence layer for CXO: Define what "good" and "great" look like across the support workforce. • Lead metric design for CXO: Challenge and improve how performance is measured across the support organization. • Be the business partner to CXO's data and reporting infrastructure: Define the requirements for the performance reporting surfaces support leaders rely on. • Run the core performance processes: Own the recurring cadences that keep CXO's workforce moving in the right direction. • Turn performance data into intelligence: Go beyond reporting to perform original analyses, spot trends, and make proactive recommendations.
Job Requirements
- Deep experience in an analytics-heavy, operationally complex role, ideally in a call centre, large-scale support, or workforce environment.
- A strong point of view on how performance should be measured in a support organization.
- Experience acting as a business partner to data or engineering teams.
- A track record of owning and improving operational processes in a fast-moving environment.
- Strong cross-functional project management skills.
- A bias for action and a high bar for your own performance.
Benefits
- Top-tier health benefits and life insurance
- Long-term group savings with employer match, through Wealthsimple for Business
- 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year
- 90 days away: work outside Canada for up to 90 days per year
- Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS
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