THE BIGGEST NAME IN HOME. THE BOLDEST TEAM IN E-COMMERCE. Ashley Digital is the e-commerce engine behind Ashley Furniture Industries — one of the most recognized home brands in the world. As the world's largest manufacturer of home furnishings and the largest furniture store brand in North America, Ashley is in a category unto itself. Our team sits at the intersection of world-class retail and digital innovation, driving the e-commerce experience for millions of customers across every platform and touchpoint. If you’ve shopped online for a mattress in the last decade, there’s a good chance you’ve already experienced our award-winning Nectar Sleep and DreamCloud. We're a fast-moving, highly collaborative team operating at a transformational moment, and we're charged with shaping how people discover, explore, and buy home furnishings. Our expertise spans data science, performance marketing, product, and creative, and our work reaches millions of customers every day. It's a rare combination: the energy of a tech company, the stability of an industry leader, and the opportunity to build something truly significant. If you're energized by transformation, collaboration, and meaningful impact at scale, Ashley Digital is where ambition meets opportunity. To be considered for this remote opportunity, you must reside and be authorized to work within the United States. Candidates are required to have open availability between 6:00 AM and 9:15 PM PST, including full availability on weekends Job Overview: The Escalation Specialist is responsible for providing best-in-class customer care to Resident customers by promptly and effectively resolving escalated customer concerns in real-time and enhancing customer satisfaction from the first point of contact to the final resolution. As part of the Customer Care team, the Escalation Specialist provides direct support to escalated and high-effort customers via inbound and outbound calls and emails by proficiently assessing and resolving customer questions and concerns and demonstrating an elevated level of attention, care, and follow-through. What You’ll Be Doing: - Inbound phone support for escalated and high-effort customers with a focus on customer satisfaction and retention. Effectively manages customer objections and offers knowledgeable product support to demonstrate value and build loyalty. Includes inbound and outbound phone support and email correspondence - Takes initiative and ownership over the customer experience by identifying opportunities for an improved experience and facilitating smooth and efficient resolutions that meet and exceed customer expectations - Focuses on repairing each negative customer experience by actively listening, building trust, following through, and providing resolutions that improve sentiment and reduce customer effort - Initiates and tracks resolution action items, documents and communicates with accuracy and detail, and tracks customer feedback, needs, and special considerations. Proactively sets appropriate expectations as both an advocate for the customer and a representative of the company - Uses Five9, Intercom, and other tools such as GSuite and Slack to track and follow through on action items and document resolution plans and progress - Attends weekly meetings, trainings, coaching sessions, and touch bases as scheduled and shares frontline insights with team leadership to help drive continuous improvement in our customer experience - Serves as a subject matter expert and brand ambassador for all of our brands, with the ability to speak to and support all of our products, processes, and services The responsibilities described above are not exhaustive. You may be asked, from time to time and as reasonably required by business needs, to perform other duties consistent with your skills and role, including work for or on behalf of our related entities. This job description does not constitute a contract of employment and may be modified at any time, subject to applicable law. Skills & Qualifications: - Minimum of 2 years of relevant experience in a fast-paced, growth-oriented environment - Excellent written and spoken English including strong communication skills and ability to recall and coherently summarize complex issues and situations - Comfort with and experience directly handling a high volume of escalated customers via phone and email, diffusing negative customer experiences with strong resolution, empathy, and positive redirection skills - Strong interpersonal skills with a resilient, positive mindset and the ability to bring an upbeat, professional, and respectful approach to both internal and external customers. - Skilled communicator with the ability to recognize, understand, and appropriately respond to a wide range of customer sentiments with utmost professionalism and thoughtfulness - Comfortable communicating with others within the organization promptly and professionally and providing front-line perspectives on key issues - Experience and proficiency with creative problem-solving, critical thinking, and troubleshooting - Highly organized with strong attention to detail and an ability to discern, document, and promptly follow through across multiple areas of customer dissatisfaction or concern - Accountable and consistent performer with a desire to grow, driven by excellence and committed to exemplifying Resident’s core values consistently - Ability to consistently meet expectations and performance goals - Comfortable and familiar with working from home, highly focused and self-motivated team player, bringing an upbeat, professional, and respectful approach to every customer, leader, and coworker each day - Experience and proficiency in web-based tools and technology such as Google Suite, Slack, and Asana with the ability to type 50+ WPM - Experience working with a BPO or hybrid team - Demonstrates curiosity and adaptability in adopting new technologies and AI solutions to support evolving business needs and future growth. What We Offer (subject to eligibility requirements): - Remote-first workplace (since 2016!) - Competitive Salary - Health, Vision & Dental Insurance - HSA company contributions - 401K with company match component - Take what you need Paid Time Off - Wellness benefits - WFH office and cell phone/internet stipend - A FREE MATTRESS plus an awesome Friends and Family discount! If you reside in a state or location where pay transparency laws or regulations have been adopted please read the following: The salary for this position is $XXXXXX. We carefully consider a wide range of compensation factors, including your background, skills, qualifications, experience, geographic location and other non-discriminatory factors. These considerations can cause your compensation to vary. [Additionally, this role might be eligible for discretionary bonuses or commission payments]. For more information regarding the pay range applicable for this position, please contact us at People@residenthome.com Ashley Digital is a privately-held company headquartered in Tampa, FL with offices in New York City, London and Tel Aviv. Learn more at: https://www.residenthome.com Ashley Digital is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Ashley Digital is proud to be a remote-first company and maintains policies to support our unique flexible work location culture. However, there are a few important parameters to our work-from-home-culture: While we currently employ Residents in over 30 US states and 3 countries, if you are hired, you may be restricted to working from the state or country in which you currently reside, unless the state or country to which you plan to relocate is one in which we already operate and no other restrictions apply to the role. As with anything, we encourage an open dialogue about your current location and potential desired relocation during the interview process and upon hire, if applicable, and the extent any other restrictions apply to a particular role. We reserve the right to deny relocation requests post-hire for any reason. #LI-REMOTE Ashley Digital participates in E-Verify.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Toast Capital is a wholly-owned subsidiary of Toast, Inc. that offers Toast restaurant customers fast and flexible financing for any business need. The Toast Capital team is seeking a highly-motivated Servicing Specialist I who will assist our customers with answering questions about Toast Capital products, assisting customers with troubleshooting and technical assistance while delivering world class customer service. This is a dynamic role partnering with our customers to provide a best in class experience. Toast Capital Servicing Specialists work on an energetic team that takes pride in creating delightful customer experiences and consistently raising the bar. This is a role for someone who considers themselves a self-starter, go-getter, and customer service guru. In this role, you will be an ambassador of the Toast Capital brand and proliferate Toast Capital’s goal to empower restaurants financially to thrive and do what they love. This individual’s efforts will have a significant impact on the long-term success of a rapidly growing product for Toast. A day in the life (Responsibilities) - Provide excellent customer service to inbound and outbound calls, emails, internal cases, and chat bot - Be an expert on our Capital products and processes - Effectively manage customer relationships to ensure that restaurants interested in financial solutions convert to Toast Capital customers - Address customer questions, concerns, and inquiries related to potential or outstanding transactions - Adapt to changing policy and procedures on a constant basis while maintaining high quality to your work - Detect suspicious and fraudulent activity based upon customer interactions - Meet and/or exceed production, quality, and customer service goals while adhering to all internal Compliance requirements What you'll need to thrive (Requirements) - 1-2 years of experience working in a call center, loan servicing, or collections function within commercial banking or financial services institution - Ability to work with high volume under pressure with strong attention to detail and a multi-tasker - Ability to navigate complex customer problems while ensuring conversations are compliant with Toast Capitals program requirements - Highly organized, self-motivated, flexible, and adaptable - Strong written and verbal communication skills What will help you stand out (Nonessential Skills/Nice to Haves) - Familiarity with Salesforce - Bilinugal in Spanish AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. #LI-REMOTE The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $44.71—$44.71 USD Zone B $24.04—$38.46 USD Zone C $21.63—$34.62 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Role Description Are you passionate about helping others create memorable experiences and enjoy working in a flexible remote environment? We are seeking motivated, detail-oriented individuals to join our team as Online Vacation Specialists. In this role, you'll help clients navigate travel options, organize personalized vacation experiences, and coordinate trip details from beginning to end. Whether planning a tropical escape, ocean cruise, family holiday, destination celebration, or international journey, you'll provide valuable guidance and support throughout the process. Responsibilities - Consult with travelers to understand their vacation interests, preferences, and travel objectives - Explore destinations, accommodations, cruise options, vacation packages, and unique travel experiences - Match clients with travel solutions that align with their budget, schedule, and expectations - Coordinate travel components including lodging, transportation, excursions, activities, and special experiences - Assist travelers throughout the planning and reservation process - Communicate with clients through phone, email, messaging platforms, and virtual meetings - Collaborate with travel partners and suppliers to secure reservations and confirm arrangements - Review itineraries, travel documents, and booking details for accuracy - Maintain organized client records and reservation information - Monitor travel trends, destination updates, and supplier promotions - Deliver outstanding customer service while building lasting client relationships Qualifications - Interest in customer service, hospitality, tourism, travel planning, sales, or consulting - Strong communication and relationship-building abilities - Excellent organizational skills and attention to detail - Ability to work independently and manage multiple priorities - Comfortable using computers, web-based applications, and digital communication tools - Problem-solving mindset with a commitment to providing exceptional service - Professional, dependable, and eager to learn - Self-motivated with strong time-management skills - Must be at least 18 years of age - Must reside in the United States, United Kingdom, Mexico, Spain, Australia, or another approved hiring region - No previous travel industry experience is necessary. Training, certification opportunities, and ongoing support are available to help you grow professionally. Benefits - 100% remote work environment - Flexible scheduling options - Comprehensive onboarding and training program - Ongoing mentorship and professional development - Access to travel industry suppliers, resources, and booking platforms - Travel-related incentives, rewards, and exclusive perks - Advancement opportunities within a growing organization - Supportive and collaborative virtual team culture - Valuable experience in client relations, travel planning, sales, and business development

Role Description Reiser & Company is an international supplier of food processing and food packaging equipment. Our ongoing growth in the bakery industry has created an opening for a Bakery Specialist. Our mission is to sell commercial baking equipment by providing our customers with truly superior service. This position will work closely with our customers to ensure that our equipment is properly installed and working correctly. Additional responsibilities include: - Manipulating customer recipes - Formulating and reformulating dough - Identifying potential new customers - Supporting the sales team as a Bakery Expert at key customer meetings Qualifications - Recent prior experience working as a baker or in research and development of bakery products, preferably in large scale commercial/industrial settings - Prior experience as a scratch baker; must know how to formulate and reformulate dough - Understanding of bakery manufacturing and a passion for the industry - Ability to learn and understand the machinery used in the bakery - Excellent networking skills and the ability to be comfortable in plants and headquarters to develop key relationships - Sales-oriented self-starter who understands the entire sales process - Ability to converse comfortably and effectively with people at all organizational levels - Clear communication skills with sales team and home office, both written and verbal - Based in a major US City in the Central USA (Kansas City, St Louis, Indianapolis or equivalent) Requirements - This position may be worked remotely but requires proximity to a major airport - Bakery knowledge and an understanding of high production bakeries - Ability to travel 60-80% overnight during the week (Monday to Friday) throughout the Central United States - Outgoing personality and a willingness to support Reiser Sales Team - Ability to work independently, prioritize work, and multi-task - Excellent communication skills and the ability to work with all organizational levels - Previous sales experience would be an asset - Accuracy and attention to detail are essential - Basic computer skills a must - Bachelor's Degree or Post Secondary School education relating to Bakery Science or Pastry Arts or American Institute of Baking Certification or equivalent highly desirable