• Professional, courteous, and motivated to deliver the highest value service. • Reactive 24-hour service to include equipment troubleshooting and diagnosis, repair, and resolution. • Perform effective and efficient services to ensure customer satisfaction and product performance including timely repair, Installation, and removal of commercial restaurant equipment, scheduled preventive maintenance, and cleaning. • Order and schedule delivery of repair parts and maintain inventory. • Follow company policy to accurately record and complete work orders while maintaining accurate documentation. • Effective interaction with internal dispatch, management, warehouse, and technician teams. • Always maintain a professional and clean appearance, while keeping service vehicle clean and neat.

• Troubleshoot, diagnose, and repair commercial refrigeration systems and kitchen equipment • Service equipment including refrigeration, cooking, and ware-washing systems • Read and interpret schematics, wiring diagrams, and service manuals • Communicate with manufacturers for technical support and parts identification • Install replacement parts and complete repairs efficiently • Complete service documentation including work orders and inventory tracking • Maintain a clean and organized service vehicle and tool inventory • Follow all safety procedures and company standards • Identify and recommend preventative maintenance or additional services

• Acts as local on-site program and company representative to residential customers • Install energy efficient equipment, conduct pre- and post-installation verifications and other technical data gathering activities through a defined territory • Provides technical advice, guidance and training on installation, adaptation, configuration or enhancement in accordance with client specifications • Troubleshoots technical problems and issues, and recommends solutions • Conduct installation of residential energy efficiency upgrades • Provide input and status updates to program staff regarding project scope, planning and effectiveness of products • Provide technical expertise to identify, analyze and resolve issues • Travel throughout a defined territory

• Develops, trains and supports our distributor personnel to meet the needs of our collision shop customers, particularly in the areas of new products, technical support, training availability, and value-added programs • Trained and competent in all Axalta brands and technologies and processes to lead new customer installations, train and certify painters, and troubleshoot technical issues • Conducts education events like refinisher meetings, lunch and learns, WOW sessions and counter clinics to provide guidance in optimizing paint and material system performance and profitability • Demonstrates safety awareness at all times, including emphasis on the safe application of products and the use of personal protective equipment while acting as an example for customers • Is a strong team player and actively seeks opportunities to support market activities; collaborates well with team and eagerly contributes ideas during market meetings • Completes and participates in all ongoing trainings – assessments and certifications for all Axalta brands and technologies • Utilizes Axalta paint and material account management tools to support key accounts and reinforces Axalta’s technical support network with shop personnel • Manages overall selling expense within designated budget • Remains current with industry trends and association activities • Demonstrates and fosters teamwork with peers and other resources to meet customer needs and document progression • Maintains a flexible schedule and willingness to travel