• Design, build, and scale Kubernetes infrastructure for secure, multi-tenant, high-availability applications. • Build and operate AI tooling infrastructure. • Optimize and maintain CI/CD pipelines. • Implement progressive delivery strategies such as blue/green and canary deployments. • Advance Infrastructure as Code with Terraform, Helm, and Argo CD. • Operate and optimize streaming and analytics infrastructure: Kafka, Flink, and ClickHouse. • Build automated testing into the CI/CD lifecycle. • Improve system observability. • Lead incident response and postmortems.

• Design, build, and scale Kubernetes infrastructure for secure, multi-tenant, high-availability applications. • Build and operate AI tooling infrastructure — stand up MCP servers and establish secure, governed AI access and guardrails for production systems. • Optimize and maintain CI/CD pipelines, improving reliability, speed, and rollback safety. • Implement progressive delivery strategies such as blue/green and canary deployments. • Advance Infrastructure as Code with Terraform, Helm, and Argo CD, defining reusable patterns for the org. • Operate and optimize streaming and analytics infrastructure: Kafka, Flink, and ClickHouse. • Build automated testing into the CI/CD lifecycle. • Improve system observability — define SLOs, alerts, and dashboards. • Lead incident response and postmortems, focusing on root cause and durable fixes. • Mentor engineers across teams on Kubernetes, CI/CD, and cloud infrastructure.

• Performing day-to-day operational/DevOps tasks on Wikimedia’s public facing infrastructure (deployment, maintenance, configuration, troubleshooting) • Implementing and utilizing configuration management and deployment tools (Puppet, Kubernetes) • Leading continuous improvement, by automating the installation, configuration and maintenance of services on our platform • Working closely with product teams helping them bring scalable functionality to our users by assisting in the architectural design of new services and making them operate at scale • Participating in a 24/7 on-call rotation shared across the broader SRE team. This includes taking part in incident response, diagnosis and follow-up on system outages or alerts across Wikimedia’s production infrastructure. • Collaborating with a global, cross-functional team in an asynchronous communication environment • Mentoring peers in your areas of technical and operational strength

Role Description We're hiring our first Site Reliability Engineer to join the central DevOps team and bring SRE principles to Talkiatry's engineering organization. Across our six product teams, you'll be the person who defines what reliability means here and builds the practices, tooling, and culture to deliver it. Reliability is foundational to safe, dependable patient care, and this role exists to make it a first-class part of how we build. This is a high-leverage, founding role. You won't inherit an SRE playbook—you'll write it. Importantly, our product teams will continue to own on-call for their own services; you're not the pager. Instead, you'll partner with engineers across patient-facing and platform teams to: - Establish SLOs - Sharpen observability - Reduce toil - Shift incident detection from "a stakeholder told us" to "our monitoring caught it first." You'll act as a force multiplier, making reliability a shared responsibility rather than a separate function, and you'll measure your impact in fewer outages and calmer, quieter on-call rotations for the teams you support. Qualifications - 7+ years in software or infrastructure engineering, with substantial hands-on SRE or production reliability experience. - A track record of reducing incidents and improving detection—the outcomes this role is judged on. - Hands-on experience defining SLOs/SLIs and using error budgets to guide engineering decisions. - Deep observability expertise across metrics, logging, tracing, and alerting (e.g., Datadog, Prometheus, Grafana, or similar). - Strong experience operating production systems on AWS. - Proficiency with infrastructure-as-code (e.g., Terraform) and comfort building automation and tooling (Python, TypeScript, or similar). - Excellent communication skills, with the ability to influence and align teams you don't directly manage. Requirements - Define and roll out an SRE practice for a six-team organization: SLOs/SLIs, error budgets, and reliability standards that teams genuinely adopt. - Build and improve observability—metrics, logging, distributed tracing, dashboards, and alerting—so that more incidents are detected by monitoring before anyone outside engineering notices. - Drive down outage frequency by surfacing systemic reliability risks and partnering with teams to remediate them at the root. - Reduce toil through automation, infrastructure-as-code, and self-service tooling that teams can own and extend themselves. - Own the health and usability of our observability tooling, providing documentation and training where necessary. - Run production readiness reviews for new services and partner with engineering leadership on reliability priorities and capacity planning. Benefits - Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care. - Collaborative environment: be part of building something from the ground up at a fast-paced startup. - Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more! - Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands. - It all comes back to care: we’re a mental health company, and we put our team’s well-being first.