• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests • Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action • Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim • Coordinate the repair of damaged vehicles and assist with rental reimbursement • Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss • Ensure compliance with specific state regulations, policy provisions, and standard operating procedures • Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority • Provide input for continuous development of claims guidelines, best practices, and process improvements • Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim • Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

• Maintain proper file documentation, file notes, and investigation documentation on each assigned claim. • Interact with veterinary clinics to ensure timely claim resolution • Meet or exceed all standards for timeliness, accuracy, and claims volume • Hold or be willing to obtain an Independent Adjuster License • Ensure compliance and support regulatory communications and reporting as needed • Work successfully with cross-functional teams to ensure alignment and support the needs of those teams

Role Description At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. Here’s how you'll make an impact: - Supervise: Lead and encourage a Workers Compensation claims team handling a variety of caseload sizes and complexities to deliver high-quality and efficient service. - Promote Best Practices: Guide claims team to handle claims in accordance with GB’s Best Practices. - Drive Talent: Take charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement. - Manage Workloads: Define team goals, motivate performance, and effectively manage workloads to ensure optimal efficiency. - Utilize Technology: Harness the power of Gallagher's technology to enhance your team's efficiency and overall quality of service. - Client Communication: Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner. - Prioritize and Develop: Effectively manage multiple competing priorities, identify coaching opportunities, and position team members for successful development. Qualifications - Claims Background: Workers Compensation - Prior leadership experience: 2 years - Jurisdictional Experience: FL Requirements - High School Diploma - Minimum of 8 years related claims experience - Appropriately licensed and/or certified in all states in which claims are being handled - Knowledge of all team member related functions Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more...

Role Description As a Credentialing Specialist at Metro Vein Centers, you are an integral team member to our continued growth. This role is responsible for provider credentialing, payer enrollment, and recredentialing to ensure clean participation, timely effective dates, and uninterrupted patient access and reimbursement. Reporting to the Supervisor of Credentialing, you’ll work daily in CAQH, payer portals (e.g., Availity), Medicare PECOS, and our credentialing database, collaborating closely with Recruitment, Clinical leadership, and RCM. The ideal candidate is detail-oriented, process-driven, and has experience in provider enrollment. This is a remote role; we’re looking for a self-starter with strong ownership and follow-through. What You’ll Do - Submit and track provider enrollments across Medicare/Medicaid (PECOS) and commercial payers (e.g., Availity) to secure effective dates. - Identify network expansion opportunities by enrolling providers into additional payer products, plans, and service locations. - Maintain CAQH attestations and accurate provider data across payer portals and internal credentialing systems. - Monitor re-validations/re-credentialing and manage expirables to prevent participation lapses. - Assist with onboarding new providers: gather documents, set up NPI/taxonomy/locations, and coordinate start-date readiness. - Respond to payer requests, supply additional documentation, and resolve application issues promptly. - Escalate concerns and complex cases to the Supervisor of Credentialing for timely resolution and participate in special projects as needed. Qualifications - 2+ years in provider credentialing and/or payer enrollment (physician group, MSO, health plan, or hospital). - Hands-on with CAQH (attestations/rosters), Medicare PECOS, and payer portals (e.g., Availity). - Working knowledge of Medicare/Medicaid and commercial enrollment rules. - Proficient in credentialing systems (e.g., MD-Staff/Cactus) and Excel/Google Sheets. - Strong data accuracy and documentation habits; able to maintain clean provider records across multiple systems. - Effective written/verbal communication with payers, providers, and internal stakeholders; escalates issues appropriately. - Proven ability to prioritize in a high-volume environment, meet deadlines, and follow SOPs with minimal supervision. - Self-starter mindset with ownership and follow-through in a remote setting. - High school diploma or equivalent required. Benefits - Medical, Dental, and Vision Insurance - 401(k) with Company Match - Paid Time Off (PTO) + Paid Company Holidays - Company-Paid Life Insurance - Short-Term Disability Insurance - Employee Assistance Program (EAP) - Career Growth & Development Opportunities