• Answer inbound patient calls professionally and courteously. • Schedule, reschedule, and confirm patient appointments. • Follow up with patients regarding intake forms and outstanding documentation. • Maintain accurate patient records within the EMR system (Tebra). • Respond to general patient inquiries and provide excellent customer service. • Communicate scheduling updates and documentation requirements to patients. • Perform general administrative and clerical duties as needed. • Ensure HIPAA compliance and maintain patient confidentiality at all times.

• Answering inbound calls from patients, caregivers, and healthcare providers. • Scheduling, confirming, rescheduling, and cancelling appointments. • Registering new patients and collecting demographic and insurance information. • Responding to general questions about services, locations, providers, and availability. • Verifying insurance eligibility and obtaining any required information before appointments. • Routing urgent calls or clinical questions to the appropriate department or therapist. • Following up with patients regarding appointments, referrals, or missing documentation. • Maintaining accurate patient records in the practice management or EMR system. • Providing excellent customer service while handling a high volume of calls. • Ensuring patient information remains confidential and compliant with healthcare privacy regulations

• Welcome patients and visitors in a professional, courteous, and friendly manner. • Manage incoming telephone calls, emails, WhatsApp enquiries, and website-generated leads. • Schedule, confirm, amend, and coordinate consultations, procedures, treatments, and follow-up appointments. • Register new patients and maintain accurate patient records within the clinic management system. • Process consultation fees, treatment deposits, and patient payments accurately.