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Platform Specialist
Location
United States
Posted
5 days ago
Salary
$30 - $50 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Platform Specialist
TEKsystems
Role Description MUST HAVE PUNCHH EXPERIENCE! We are seeking a Platform Support Specialist to support and manage loyalty platform operations, ticket resolution, and vendor coordination activities. This role is responsible for: - Opening, prioritizing, tracking, and driving support tickets to resolution - Ensuring timely communication with internal stakeholders and external support teams The ideal candidate will have: - Experience with Punchh or a similar loyalty platform - Strong technical support skills - The ability to investigate issues, gather documentation, and escalate critical concerns when necessary Success in this role requires: - Exceptional organization - Accountability - Follow-through - A customer-focused mindset Candidates with experience supporting loyalty programs, managing support queues, troubleshooting technical issues, and maintaining knowledge documentation are highly preferred. This is an excellent opportunity for someone looking to contribute to a fast-paced support environment while helping improve loyalty platform performance and user experience. Qualifications - Experience with Punchh or a similar loyalty platform - Strong technical support skills - Ability to investigate issues and gather documentation - Experience supporting loyalty programs - Experience managing support queues - Experience troubleshooting technical issues - Experience maintaining knowledge documentation Requirements - Exceptional organization - Accountability - Follow-through - Customer-focused mindset Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description This is a Contract position based out of Dublin, Ohio. The pay range for this position is $30.00 - $50.00/hr. This position is anticipated to close on Jul 23, 2026. This is a fully remote position.
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