• Accurately enter and process records orders into the company’s system in a timely manner. • Verify order details for completeness and accuracy before submission. • Coordinate with internal departments to resolve discrepancies or missing information. • Maintain up-to-date records and documentation related to order entry activities. • Respond professionally to client inquiries regarding order status and updates. • Assist in identifying process improvements to enhance order entry efficiency. • Adhere to company policies and data privacy regulations at all times. • Support the team with additional administrative tasks as needed.

• Take inbound patient calls in a fast-paced call center environment and provide exceptional patient support. • Make outbound calls for appointment reminders, medication adherence, strategic initiatives, and no-next-appointment campaigns • Handle SMS (text), chat, and email communication from patients • Manage reviews and provide closed-loop service recovery • Adhere to and enforce HIPAA regulatory compliance in all interactions • Research and resolve patient concerns to achieve first contact resolution • Maintain records, including patient files, contracts, payor information and insurance information through Elation, our EMR system • Meet or exceed all goals, KPIs, and metrics in the Patient Experience Center of Excellence • Perform other duties as assigned

• Conduct outbound telephonic patient outreach and provide one-on-one coaching and support to patients managing chronic conditions, including but not limited to type 2 diabetes, hypertension, and cardiovascular disease. • Help patients execute personalized care plans and achieve their goals by providing education and coaching focused on behavior modification, nutrition, physical activity, and self-management strategies using evidence-based techniques such as motivational interviewing and SMART goals. • Conduct comprehensive assessments of patients' health status, lifestyle behaviors, nutritional habits, and readiness to change. • Educate patients on disease management, medication adherence, symptom recognition, and prevention strategies, and execute care delivery tasks in accordance with Cadence clinical policies and established protocols, under appropriate clinical supervision. • Monitor patients' progress, adherence to treatment plans, and health outcomes through regular check-ins and remote monitoring tools. • Document patient interactions, outcomes, and follow-up plans in the Cadence platform; identify barriers to care (including social needs) and connect patients with resources or internal support pathways. • Collaborate in real time with clinicians and patient support teams using tools such as our Cadence Platform, Google Workspace, and Slack, and contribute feedback to improve workflows in a fast-moving, change-oriented environment.

• End-to-End responsibility for our tracking stack across GA4, Server-Side GTM, Amplitude and marketing tools, including audits, stabilization and consent gating • Establish tracking governance — event definitions, naming conventions, tracking plans and change logs — to replace the previous agency-run setup with scalable internal ownership • Rollout and enablement of Amplitude as the product analytics platform so teams can define reliable OKR metrics and launch new features with clean tracking • Develop automated tracking monitoring to detect data quality issues and outages early, including translating technical findings into clear business impact for stakeholders in marketing, product and engineering