• Verantwortung für unseren Support • Anfragen schnell und kompetent beantworten • Ticket-Management (Mail & WhatsApp) • KI-gestützter Workflow nutzen • Lösungsorientiertes Reklamationsmanagement • Unterstützung im klassischen Kundenservice & Retouren

• Assist Solution Architects during customer onboarding projects by preparing documentation, test cases, and system configurations. • Support customers by answering basic operational or technical questions under supervision. • Document workflows, settings, and troubleshooting steps in tools like Asana, Zendesk, and HubSpot. • Learn how to configure and test integrations between e-commerce platforms (Shopify, Amazon, TikTok), ERPs (NetSuite, Acumatica), 3PLs, and marketplaces. • Perform data validation checks (orders, inventory, shipments) to ensure integrations work correctly. • Help monitor sync errors, escalations, and customer-reported issues. • Work with SAs to track project tasks and deadlines. • Escalate technical issues to Solution Architects or Support Engineers with clear documentation. • Contribute to knowledge base articles and internal process documentation.

Role Description Our customer is an international health products company headquartered in the United States. The client has been on the market for over 30 years. Annual revenue is more than $1.5b and keeps growing. They use an e-commerce platform with multi-level marketing to distribute their products, which has a lot of users around the world. Qualifications - 8+ years of professional web development experience, with at least 5 years dedicated to developing on the Shopify platform - Expert-level proficiency in the Liquid templating language, Online Store 2.0 architecture, sections and blocks, metafields, theme app extensions, with deep expertise with Shopify CLI - Deep understanding of the Shopify Storefront API, Admin API (preferably GraphQL), App Bridge, webhooks, and integrating apps for subscriptions, search, reviews, loyalty, and analytics - Proven track record of launching and optimizing large-scale, high-traffic e-commerce platforms with complex business flows - Experience with headless Shopify implementations using Hydrogen/Remix or Next.js, including edge rendering and advanced caching strategies - Proficient in React, Node.js, serverless technologies (Cloudflare/AWS), GraphQL tooling - Strong background in HTML, CSS/SCSS, modern JavaScript/TypeScript, and optimizing DOM performance - Expertise in performance optimization techniques, tools, and processes (especially Core Web Vitals, CDN caching) and conversion rates at scale - Familiarity with Git/GitHub workflows, code reviews, and CI/CD processes Requirements - Expertise in A/B testing, feature flagging, and integrating solutions for payments, fraud prevention, tax/duties, subscriptions, and ERP/PIM systems - Strong background in building custom or private Shopify apps, including OAuth and secure key management - A bachelor's degree in computer science or a related field - Experience with testing frameworks (e.g., Jest, Cypress) for e-commerce environments - Spanish (B2 level) Responsibilities - Design and maintain the structural components of our online presence, including themes, templates, sections, and app extensions, by leveraging Liquid, JSON, HTML/CSS, and JavaScript/TypeScript. - Engineer complex Shopify features such as custom logic for checkout, cart, and pricing using Shopify Functions. Implement Checkout Extensibility and manage essential data exchanges through webhooks and custom/private app integrations utilizing the platform's GraphQL and REST APIs. - Enhance Performance & SEO by overseeing core Web Vitals, optimizing images and CDN, applying lazy loading, and incorporating structured data; ensure markup is semantic and crawlable. - Set up Shopify Markets, including domains or subfolders, currencies, duties and taxes, translations, and price lists; enable multi-region catalogs to facilitate internationalization. - Implement automated testing using Playwright/Cypress and Jest, incorporate type safety with TypeScript, and set up CI/CD pipelines (such as GitHub Actions). - Define performance budgets and establish monitoring to maintain high standards of quality and reliability. - Deliver accessible user experiences that conform to WCAG standards by supporting keyboard navigation, implementing appropriate landmarks, and utilizing ARIA attributes. - Collaborate closely with Design (using Figma), Content, and Growth teams, ensuring code quality by conducting code reviews and providing mentorship to junior and mid-level engineers. - Track production metrics such as errors, vitals, and uptime; analyze user funnels using GA4, GTM, and Search Console; and continuously iterate to enhance conversion rate (CVR) and average order value (AOV). Benefits - Awesome projects with an impact - Udemy courses of your choice - Team-buildings, events, marathons & charity activities to connect and recharge - Workshops, trainings, expert knowledge-sharing that keep you growing - Clear career path - Absence days for work-life balance - Flexible hours & work setup - work from anywhere and organize your day your way

Role Description This is a remote position. Position Title: Senior Shopify E-commerce Developer Work Set-up: WFH Schedule: 3PM to 7PM PHT (Part-time), 3PM to 12AM PHT (Fulltime) Salary: PHP 130,000 – PHP 170,000 (Fulltime Rate) Holidays: UK Holidays We're looking for more than a Shopify developer. We're looking for someone who genuinely understands Shopify e-commerce. Someone who understands why customers buy, how high-performing online stores convert, and how UX, design, merchandising, performance and marketing work together to create an exceptional shopping experience. You'll work directly with our E-commerce & Marketing Manager and CEO as our technical partner, helping shape the future of our website through development, optimisation and continuous improvement. This is a long-term opportunity for someone who enjoys taking ownership, bringing new ideas to the table, challenging assumptions with better solutions, and building a Shopify store they're genuinely proud of. Qualifications - Extensive experience developing and optimising Shopify e-commerce stores, 5+ years - Strong understanding of Shopify Liquid, HTML, CSS and JavaScript - Experience with Shopify Online Store 2.0, Shopify Functions, Metafields and Metaobjects - Experience with Shopify APIs, webhooks and third-party integrations - Strong understanding of UX, CRO and Shopify e-commerce best practices - Experience with Google Tag Manager and Google Analytics 4 - Excellent communication skills and exceptional attention to detail - A commercial mindset that understands why features are being built, not just how to build them - Experience creating websites that are fast, intuitive, responsive and optimised for both desktop and mobile Requirements - Approximately 70% of your time will focus on Shopify development, with the remainder dedicated to optimisation, CRO and technical improvements Benefits - Genuinely caring Leadership Team - Competitive salary package - Company-provided full set-up for desktop/laptop with a back-up internet - Free pre-employment Medical Assessment (T&C apply) - HMO on the first day of hire - 15 Vacation Leaves and 5 Sick Leaves - Annual Performance Reviews - Unlimited Employee Referral Incentives - Employee Loan Facilities - Social Clubs and Interest Workshops - Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance - Statutory Benefits: Maternity, Paternity and Solo Parent Leaves, Magna Carta for Women, and Premium Pays