• Collaborate with the executive leadership team to define the company's CX AI vision, strategy, and goals for contact center transformation • Drive growth by identifying emerging trends, market opportunities, and industry best practices in contact center innovation • Lead the planning, development, and execution of the CX AI strategic roadmap, including new innovative offerings in the AI space for contact centers • Oversee the development and leadership of comprehensive CX AI offerings, including Assistive CX, Agentic CX, Conversation Agents, CX Insights & Intelligence, CCaaS platforms (including Genesys, Five9, AWS Connect, and Google), CRM (Salesforce and Zendesk), workforce management, agent quality management, and technology partnerships (Cresta and ElevenLabs) • Assume overall accountability for the financial performance of the CX AI practice • Partner with Business Development, Digital Solutions leaders, and CXM account and operations leaders to grow and transform managed accounts in the BPO business • In partnership with Business Development, develop and implement effective revenue generation strategies to meet or exceed annual revenue targets for digital contact center solutions • Monitor financial performance, identify areas for improvement, and implement corrective actions as necessary • Build and lead high-performing teams across technologies and capabilities • Foster a culture of excellence, innovation, collaboration, and continuous learning within the CX AI teams globally • Drive the development and integration of innovative AI-powered solutions and offerings for contact center CX optimization • Partner with TELUS clients and TELUS Digital stakeholders to drive digital transformation within TELUS-owned CX operations • Partner with clients to identify their contact center challenges and design tailored digital solutions • Oversee the delivery of high-quality CX AI implementations and strategic recommendations • Provide thought leadership and build trusted advisor relationships with key client stakeholders • Drive the adoption and integration of modern CX platforms and technologies

• You'll help shape the future of accounting by designing, building, and maintaining the automation and data infrastructure that powers our business. • Own critical reporting systems, AI-powered workflows, and business automations that touch every department. • Design and deploy AI-powered automations using GPT, Claude, Zapier, Make, APIs, and modern SaaS platforms. • Create scalable internal workflows that improve operations across Finance, HR, Sales, Client Success, and Operations. • Build integrations between business applications using APIs and automation platforms. • Continuously identify opportunities to reduce manual effort through intelligent automation. • Own and maintain production Power BI dashboards used by leadership. • Build, optimize, and troubleshoot data pipelines using Python, SQL, and DAX. • Manage scheduled refreshes, gateway connections, database structures, and reporting infrastructure. • Develop reporting solutions that support operational and financial decision-making.

• Design, build, and maintain the automation and data infrastructure that powers the business • Own critical reporting systems, AI-powered workflows, and business automations across departments • Build systems that eliminate repetitive work using AI-powered automations • Transform data into reliable business insights and maintain production Power BI dashboards • Manage scheduled refreshes, gateway connections, database structures, and reporting infrastructure • Maintain data integrity and resolve inconsistencies across various business systems • Document systems, workflows, automations, and technical processes • Collaborate with stakeholders to understand operational pain points and recommend scalable improvements

• Help shape the future of accounting by designing, building, and maintaining the automation and data infrastructure that powers our business • Own critical reporting systems, AI-powered workflows, and business automations that touch every department • From Power BI dashboards and SQL pipelines to GPT- and Claude-powered solutions, continuously improve how teams work, make decisions, and serve clients • Build the systems that eliminate repetitive work and transform data into reliable business insights • Own and maintain production Power BI dashboards and develop reporting solutions that support operational and financial decision-making • Maintain data integrity across multiple business systems and ensure reporting accuracy through testing, validation, and documentation • Document systems, workflows, automations, and technical processes, partnering with stakeholders to understand operational pain points