• Hire, develop and lead an inclusive, engaged, and high-performing Mid-Market Solutions Engineering team (L1 & L2) • Technical coach, mentor, and problem solver, helping with technical escalations and navigating complex technical solutions • Identify gaps, show initiative, and take ownership to build out programs and processes in support of the SE team • Work cross-functionally to drive improvements and increase communication and collaboration across departments e.g. sales, product, support, enablement, marketing, etc • Develop and grow the team’s skillset through coaching, mentoring, and enablement • This role requires regular travel, estimated to be more than 50% of the time, including both domestic and international destinations as needed.

• Partner with Strategic Account Executives to navigate complex, multi-stakeholder deal cycles with C-level and VP-level executives across the Central region • Create and demo custom environments tailored to customer industry, region, and line of business • Run and manage technical POC cycles end-to-end, including success criteria definition, setup, execution, and readouts • Perform customer-facing activities including technical discovery calls, architecture reviews, and solution design sessions • Lead security and compliance conversations to make customers comfortable with Glean’s security posture and data handling • Work cross-functionally with Product and Engineering to deliver customer requests and be a strong voice of the customer for Central-region needs • Develop ROI and business justification reports and presentations that tie Glean to measurable outcomes for strategic accounts

Lakeside Software is a global leader in Digital Employee Experience and workspace analytics. Our SysTrack platform helps organizations understand, optimize, and continuously improve the technologies employees use to get work done. We partner closely with IT, security, and digital workplace leaders to drive measurable improvements in productivity, performance, and cost efficiency. The Solutions Architect plays a critical role in the pre sales and post sales lifecycle, serving as a technical expert, trusted advisor, and bridge between customer needs and Lakeside’s technology. Primary Responsibilities - Serve as the technical lead during the sales cycle, partnering with Account Executives, Channel Partners, and Customer Success to design and present SysTrack solutions aligned to customer objectives. - Lead technical discovery sessions to understand customer environments, business challenges, and success criteria. - Deliver product demonstrations, architecture reviews, and proof of value engagements tailored to enterprise customer use cases. - Design scalable, secure solution architectures that align with customer infrastructure, security, and compliance requirements. - Support pilots and evaluations, including configuration guidance, troubleshooting, and performance validation. - Act as a trusted technical advisor to customers, engaging with stakeholders across IT operations, digital workplace, security, and executive leadership. - Collaborate with Product Management and Engineering to provide feedback on customer requirements, competitive insights, and market trends. - Support enablement of partners and internal teams through technical training, documentation, and best practice guidance.

• Develop and own the company's cloud strategy, including multi-cloud, hybrid-cloud, or single-platform approaches. • Design and architect highly available, scalable, fault-tolerant, and secure cloud solutions. • Collaborate with DevOps, SRE, Security, and Software Engineering teams to ensure alignment. • Implement and manage core cloud services (compute, storage, networking, databases, security) using Infrastructure as Code (IaC) tools (e.g., Terraform, CloudFormation, Pulumi). • Design and implement CI/CD pipelines integrated with cloud services for automated deployments.