En Horizonia, creemos que el crecimiento auténtico ocurre cuando se alinean talento, propósito y visión. Acompañamos a personas decididas a avanzar en sus trayectorias profesionales, y a organizaciones comprometidas con crear entornos que impulsen ese desarrollo. Nuestro foco no está solo en el destino, sino en el camino: en las decisiones valientes, en las alianzas significativas y en los horizontes que se revelan cuando hay guía, escucha y estrategia.
German Customer Service Specialist
Location
Portugal
Posted
7 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
German Customer Service Specialist
Horizonia
Role Description Are you fluent in German and English? Looking for a dynamic career in tech support while enjoying the flexibility of working from home? We are seeking German-Speaking Customer Service Specialists to support a leading provider of Point of Sale (POS) system solutions. In this role, you will assist businesses and merchants who rely on modern payment and retail tech systems to run their daily operations. This position allows you to work remotely while being supported by an industry-leading global customer experience provider. Key Responsibilities - Serve as the primary contact for German-speaking business clients utilizing POS system hardware and software solutions. - Answer inquiries, troubleshoot platform issues, and guide users through operational, billing, or technical processes. - Deliver highly professional, empathetic, and efficient support to ensure excellent merchant satisfaction. - Maintain organized, accurate documentation of client interactions within the internal database. Qualifications - Native or proficient level of German paired with a strong working command of English. - Must live within 50 km of our office hub in Porto, Portugal (required for administrative and equipment alignment, despite the remote setup). - Strong communication abilities, a customer-first mindset, and general comfort navigating modern tech and software platforms. Requirements - 100% Remote (Work from home within the Porto region). - Rotational shifts operating Monday to Sunday between 08:00 AM and 07:00 PM (with a rare possibility to extend until 09:00 PM if client agreements require it). - 2 rotating days off per week. Relocation Support - International Relocation: Eligible candidates moving from outside of Portugal can access company-shared accommodation for up to 12 months (detailed terms are fully discussed during the interview process). Please note that initial flight tickets are not covered. - National Relocation: Internal relocation assistance within Portugal is explicitly provided for this tier. Compensation & Financial Benefits - A competitive fixed monthly base salary distributed over 14 months per year. - A dedicated daily meal subsidy allowance paid for every actual working day. - A regular monthly bonus incentive distributed across 12 months, tied directly to hitting quality and efficiency metrics. - Comprehensive initial onboarding and technical training program provided by the company from day one.
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