• Manage escalated phone calls transferred by the front-line customer service team • Analyze and make decisions on escalated endorsements • Assess policy reinstatement opportunities for accounts canceled because of non-payment • Respond to and triage emails from internal departments, making appropriate decisions • Provide written responses to customer questions and concerns • Assist in conducting quality reviews of customer service calls and related transactions • Identify trends in customer service and processing issues, recommending procedural changes focused on retention and enhancing customer experience • Evaluate system performance and suggest improvements to increase efficiency and effectiveness • Provide operational support during severe weather events • Perform other duties and projects as needed

Role Description As a Danish-speaking Customer Support Representative, you'll help customers by providing outstanding service and ensuring a positive customer experience. - Assisting customers via phone, chat, and email - Handling and following up on customer inquiries until they are successfully resolved - Delivering excellent customer service while representing a well-known international brand - Building professional relationships with customers through empathy and effective communication - Working towards individual and team performance goals Qualifications - Fluency in Danish - Good English communication skills - Strong communication and problem-solving abilities - Good computer skills - The ability to multitask and stay organized - A positive attitude and the ability to thrive in a fast-paced, international environment Benefits - Full relocation support (flight, hotel stay, and housing assistance — all covered) - Competitive salary + 2 extra monthly salaries per year - Health insurance & various company discounts - Full training by certified instructors - Career growth opportunities within a global organization - Free online Greek language courses - Flexibility - as the role is offered on a work-from-home basis in Greece - A diverse, inclusive, Great Place to Work–certified company culture Company Description

Role Description As a Dutch-speaking Customer Support Representative, you'll help customers by providing outstanding service and ensuring a positive customer experience. - Assisting customers via phone, chat, and email - Handling and following up on customer inquiries until they are successfully resolved - Delivering excellent customer service while representing a well-known international brand - Building professional relationships with customers through empathy and effective communication - Working towards individual and team performance goals Qualifications - Fluency in Dutch - Good English communication skills - Strong communication and problem-solving abilities - Good computer skills - The ability to multitask and stay organized - A positive attitude and the ability to thrive in a fast-paced, international environment Benefits - Full relocation support (flight, hotel stay, and housing assistance — all covered) - Competitive salary + 2 extra monthly salaries per year - Health insurance & various company discounts - Full training by certified instructors - Career growth opportunities within a global organization - Free online Greek language courses - Flexibility - as the role is offered on a work-from-home basis in Greece - A diverse, inclusive, Great Place to Work–certified company culture Company Description

• Will train motivated employees, return to work parents, veterans or candidates at the start of their careers • Work from 9:00am to 5:00pm Monday through Friday