Mass General Brigham connects a full spectrum of care across a system of academic medical centers, specialty and community hospitals, physician networks, a heal
Senior Manager, Quality and Safety
Location
Massachusetts
Posted
4 days ago
Salary
$99.5K - $144.6K / year
Seniority
Lead
Job Description
Senior Manager, Quality and Safety
Mass General Brigham
Title: Senior Manager, Quality and Safety remote type Hybrid locations Jamaica Plain-MA time type Full time job requisition id RQ4071796 Job Description: Site: Brigham and Women's Faulkner Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The Senior Manager, Quality and Safety is responsible for leading the local execution of Mass General Brigham Community Division strategy, infrastructure, processes, and performance improvement efforts across patient safety, risk management, quality, and clinical compliance. This role oversees and supports the implementation of standardized best practices, safety and quality programs, regulatory readiness activities, and performance improvement initiatives that advance safe, reliable, high-quality care. The Senior Manager serves as a key local administrative leader and partners closely with system and site leadership, clinical teams, the local ACMO, risk/safety leaders, infection prevention, compliance, legal, data and analytics teams, and other stakeholders to execute both short- and long-term goals for Quality, Patient Safety, Risk Management, and Clinical Compliance programs. This position is responsible for translating system strategy into local execution while also providing strong bidirectional communication between the site and system teams regarding local risks, emerging trends, operational needs, performance gaps, and improvement opportunities. Because this is a leadership role in an active change-management environment, the Senior Manager must demonstrate flexibility, sound judgment, collaboration, and openness as the scope and needs of the role continue to evolve over time. Qualifications Quality, Safety, and Risk Strategy Execution - Execute MGB Community Division strategy for patient safety, risk management, quality, and clinical compliance at the local site, ensuring alignment with standardized system processes, priorities, policies, and performance expectations. - Support the buildout of local safety, quality, risk, and compliance infrastructure, including standardization in training, workflows, governance, reporting structures, and response processes that are in line with MGB. - Collaborate with system and site leadership to execute long- and short-term goals for Quality, Patient Safety, Risk Management, and Clinical Compliance programs. - Provide essential input to MGB leadership regarding strategy, infrastructure, policy development, performance improvement plans, and local operational needs to support high-quality care delivery. Patient Safety and Risk Management - Execute MGB patient safety plans, including safety event reporting, event analysis, mitigation planning, and follow-up on safety-related concerns. - Implement standardized risk management strategies, policies, and procedures, ensuring that risk management activities align with and strengthen the organization’s approach to patient safety. - Implement and support use of the systemwide safety event reporting system. - Support systemwide and local safety events, including recalls, shortages, and other issues that may impact patient safety. - Partner with site Risk/Safety/PFR leaders and clinical teams to develop prospective solutions and performance improvement actions in response to safety events. - Leads the development and delivery of patient safety and risk management training using culture‑of‑safety data, safety event trends, and systemwide priorities to promote continuous improvement, staff engagement, and safe, reliable care practices across all departments. - Completes, within three (3) months of hire, High Reliability Organization (HRO) training, including Level 3, Fact Gatherer, and Process Facilitator, and integrates HRO principles into oversight of safety event analysis, improvement strategy, and organizational learning. Quality Performance and Improvement - Serve as the local administrative leader responsible for executing quality performance and improvement programs at the site. - Ensure adherence to MGB standardized processes for quality measurement, prioritized quality goals, quality strategy, and performance improvement activities. - Provide proactive and reactive quality performance improvement planning in partnership with local clinical teams, department leaders, and floor-based teams. - Lead the planning, implementation, and evaluation of process changes and performance improvement activities. - Effectively communicate goals, strategic priorities, accountability expectations, and improvement plans to clinicians and operational leaders, engaging them as partners in achieving quality and safety outcomes. - Serve as the senior local site manager responsible for Quality Assurance and Performance Improvement (QAPI) planning, documentation, and updates for board quality committee and/or patient care assessment committee needs. Clinical Compliance and Regulatory Readiness - Serve as the senior local administrative manager responsible for clinical compliance activities, including tracer activity, site preparedness, monitoring, and adherence to standardized compliance processes. - Build and support the local implementation of the MGB clinical compliance program, ensuring standardized processes, staff training, procedures, and governance are in place. - Monitor institutional compliance with Joint Commission standards and other applicable regulations, and advise system leadership regarding areas requiring improvement. - Lead or support proactive and reactive clinical compliance activities, including risk assessments, improvement plans, regulatory interpretation, and implementation of needed process changes. - Serve as the senior clinical compliance manager responsible for management and performance during expected and unexpected regulatory visits, including but not limited to The Joint Commission, DPH, DMH, and CMS. - Oversee submission of required documentation and reports to relevant accrediting and regulatory bodies, including DPH, DMH, TJC, BORIM, and MedSUN, and complete submissions directly when front-line support is not available. - Liaise with system and site teams, clinicians, corporate compliance, and the Office of General Counsel regarding compliance issues, regulatory requirements, site visits, and areas of overlap. Data, Analytics, Reporting, and Dashboards - Partner with MGB data and analytics teams to ensure reporting to CMS, other regulatory bodies, private payer contracting entities, external benchmarking organizations, and quality/safety reporting programs is timely and accurate. - Understand data provided by system teams and use knowledge of local practices and culture to identify opportunities for improvement, emerging risks, and areas requiring local or system-level attention. - Advise in the development of local and system-level dashboards related to quality performance, clinical compliance, patient safety, and improvement priorities. - Analyze trends and emerging risks, communicate findings to local teams and system leaders, and support improvement planning based on available data. - Prepare reports and presentations as needed for site leadership, system leadership, regulatory bodies, committees, and other stakeholders. Collaboration and Local Leadership - Partner with the local ACMO and clinical teams to implement system goals, site-level improvements, and accountability processes. - Liaise with infection prevention and control teams to monitor performance, respond to data, and support actions to reduce risk of infections to patients. - Maintain strong organizational relationships and work effectively within a matrixed healthcare environment. - Provide strong bidirectional communication between the system and site, including distribution of pertinent data, analytics, priorities, concerns, and operational feedback. - Ensure recommended improvements are implemented and partner with local leadership to support accountability. Staff Management and Department Operations - Manage, supervise, and support assigned quality, safety, risk, and/or compliance staff, including recruitment, interviewing, training, orientation, remediation, and performance evaluation. - Establish development plans for staff and support ongoing professional growth, role clarity, and accountability. - Manage departmental operations and budget responsibilities as assigned, including fiscal planning and budgetary recommendations. - Oversee local training and educational programs related to quality, safety, risk, and clinical compliance as needed. - Perform all other duties as assigned and requested. Additional Job Details (if applicable) Qualifications Education - Bachelor’s degree required in a related field. - Master’s degree preferred in Nursing, Public Health, Business Administration, Public Administration, Health Services Administration, Patient Safety Leadership, or a related field. Experience - Minimum of 5 years of experience in quality, clinical compliance, patient safety, risk management, performance improvement, or a related healthcare leadership function required. - Minimum of 3–5 years of experience managing teams required. - Experience working in a large, matrixed healthcare organization preferred. Skills and Competencies - Strong leadership, collaboration, and relationship-building skills in a matrixed healthcare environment. - Demonstrated ability to lead change, support standardization, and implement system strategy at the local level. - Strong verbal and written communication, presentation, project management, and process improvement skills. - Ability to use data, analytics, local knowledge, and performance trends to identify risks, improvement opportunities, and areas requiring escalation. - Ability to effectively and persuasively communicate goals, expectations, accountability processes, and improvement plans to clinical and operational partners. - Advanced knowledge of Microsoft Office products, including Word, Excel, PowerPoint, and Access. Remote Type Hybrid Work Location 1153 Centre Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $99,465.60 - $144,643.20/Annual Grade 8 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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Senior Manager Art Direction
Adidas GroupAdidas Group is a multinational corporation that designs and manufactures sports apparel, shoes, and accessories. One of the largest sportswear manufacturers in
Title: Senior Manager Art Direction (6 mnth Limited Time Duration) Location: Portland, OR, US Workplace: Limited Duration Department: Design Job Description: ROLE DESCRIPTION As an LTD Sr. Manager of Art Direction you should have extensive experience art directing and running photo and video shoots. You are expected to lead creative projects from concept to capture, execution, and final delivery. You will be responsible for answering creative briefs while ensuring alignment with the adidas global brand direction and brand voice. You will focus on creating excellent, compelling, and effective creative executions that deliver against each brief. You will regularly partner closely with copywriters and collaborate with other members of the studio, including project managers, operations, producers, and stakeholders. You are expected to lead creative work across multiple projects as a senior-level individual contributor, providing clear visual direction, strong judgment, and hands-on execution as needed. Depending on the project, you may guide other creatives, approve creative direction, lead stakeholder presentations, and recommend external creative partners. You will regularly be working on multiple complex projects simultaneously. As this is an 6 month LTD role, it is expected that you are already capable of fully performing the requirements of this job on day one. KEY RESPONSIBILITIES: Creative Direction & Execution - Lead the creation and delivery of design, art direction, and video for campaigns, projects, and toolkits from concept to execution. - Enforce brand standards and provide clear, actionable creative feedback to internal partners and collaborators. - Own the creative output of assigned photoshoots and productions. - Push creative ambition beyond simply answering a brief. - Anticipate stakeholder needs and propose creative solutions that will address them as well as the specific needs of a brief. - Lead brainstorms and concept development with the Lead Copywriter to build a strong messaging framework tied to project visuals. - Propose visual direction per project, including graphic direction, typography, lighting, location, angle, talent, grading. - Propose potential Lead Creative Partners (photographers, videographers, directors) and provide justification. - Propose production details including location, casting, props, styling, treatment of shoot. - Delegate design needs as necessary for concept, presentations, or execution. - Ultimately responsible for each round of presentation. - Provide moodboard imagery (swipe) for concepts and visual direction. - Lead stakeholder presentations and clearly communicate creative rationale, direction, and recommendations. Art Direction/ On-Set - Lead creation of shot list and/or Storyboard (with lead copywriter as needed). - Lead photoshoots on set or support creative director. - Work closely with the photographer to align on the flow of the day, ensure required shots are captured, and adjust as needed on set. - Direct talent/athletes/models on set, in support of Photographer or Creative Director. - Monitor and enforce shot list. Review and approve lighting and framing on set. - Double-check wardrobe and styling to ensure alignment with the approved creative direction. - Carefully monitor output: determine whether you got the shot and can move on. - Be solution-oriented when unexpected challenges arise on set. - Maintain professionalism and composure on set, especially under pressure. Design & Execution - Design a range of assets and visual solutions based on the brief provided. - Deliver high-quality, production-ready assets across digital channels and campaign touchpoints. - Create and refine layouts, comps, mockups, and presentations that clearly communicate creative intent to stakeholders and production partners. - Develop visual systems and design frameworks that create consistency across campaign assets and touchpoints. - Ensure design work is optimized appropriately for platform, placement, audience, and performance goals. - Prepare final files for stakeholders. - Review and provide post-production feedback to creative partners. - Provide retouching feedback and maintain a high bar for visual polish, accuracy, and craft. - Manage revisions across multiple rounds of feedback while maintaining creative integrity and forward momentum. - Adapt campaign creative across formats, placements, and touchpoints while maintaining the strength of the core idea. - Identify executional risks, inconsistencies, or quality issues early and proactively resolve them. - Regularly create final deliverables for briefed projects in Photoshop, InDesign, Figma, or PowerPoint. Briefing & Project Management - Attend brief kickoffs and help establish a clear creative path from the outset. - Reads briefs carefully and identify gaps, risks, dependencies, and open questions in briefs early, and work with the team to resolve them. - Partner closely with project managers, producers, and operations to align creative ambition with timelines, resources, and production realities. - Balance multiple projects at once, prioritizing effectively while maintaining quality and momentum. Leadership - Contribute to cultural initiatives and champion these principles across the team. - Demonstrate strong interpersonal skills and comfort with difficult conversations, including giving and receiving candid feedback. - Solicit feedback from all levels within the studio to make informed decisions. 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Hard-Skills - In-depth knowledge of art direction and concept development with a digital-first approach - Expert knowledge of the Adobe Creative Suite (Photoshop, Illustrator, InDesign) - Extensive knowledge of Figma, Frame IO, and PowerPoint. - adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer. - adidas offers robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options, dental, vision, prescription drug coverage, adoption, with surrogate and fertility support, short and long-term disability, and basic life and AD&D insurance, which can be supplemented with employee-paid coverage. Employees are able to enroll in adidas’ 401k plan and Stock Purchase Plan with employer match. 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Role Description Nothing is on a mission to make tech feel exciting again, and we're building the team to match. We're looking for a Project Manager to join our US marketing team at a genuinely interesting moment: early enough to shape how things get done, with enough momentum that the work hits the ground running. This is a founding marketing role on the US team. You won't be inheriting established processes or a full playbook. You'll be working directly with the US Marketing Lead to build the infrastructure that makes ambitious marketing possible, from flagship retail launches to cultural activations to campaigns that don't fit neatly into any one category. If you do your best work when things are moving fast and the brief isn't always clean, this is the role for you. - Develop and manage comprehensive project plans across strategic campaigns, retail initiatives, and one-off activations, defining scope, goals, timelines, and deliverables; - Oversee project execution end-to-end, keeping work on schedule and within budget without losing sight of quality; - Serve as the connective tissue between US marketing, influencer, PR, and events teams, ensuring everyone is aligned and moving in the same direction; - Act as a primary point of contact for internal stakeholders, and regular updates on progress, milestones, and blockers; - Coordinate internal resources and, where needed, support external agency relationships; - Maintain sharp project documentation including plans, status reports, and meeting notes; - Attend and manage in-person events, activations, and retail moments on-site, overseeing setup, day-of logistics, vendor coordination, and breakdown to ensure flawless execution; - Generate regular reports for leadership summarizing project health, risks, and results; - Conduct post-launch reviews to capture learnings and sharpen future execution. Qualifications - 5+ years of project management experience, ideally in consumer tech, brand marketing, or a similarly fast-moving environment; - A founding-team mentality: comfortable with ambiguity, able to move projects forward with minimal oversight, and confident making judgment calls when the path isn't obvious; - Proven ability to manage multiple projects simultaneously without dropping the ball on details; - Strong communicator who can translate between creative, strategic, and operational contexts depending on the room; - Experience working cross-functionally with marketing, PR, events, and creative teams; - Agency experience a plus, particularly for anyone who has managed external partners or vendor relationships; - Proficiency in project management tools and software; - Exceptionally organized with sharp attention to detail and genuine problem-solving instincts; - Fluency in English required. Requirements - Salary Range: $92,000 - $120,000 annually (depending on experience); - Location: New York. For an exceptional candidate, we're open to discussing a remote arrangement.
Meetings Manager
American Physical Society - APSThe American Physical Society (APS) is a membership organization that works to “advance and diffuse the knowledge of physics.” Also known as APS Physics, th
Title: Meetings Manager Location: Remote Department: Meetings Job Description: Who we are: The American Physical Society is a nonprofit membership organization working to advance physics by fostering a vibrant, inclusive, and global community dedicated to science and society. APS represents more than 50,000 members, including physicists in academia, national laboratories, and industry in the United States and around the world. Position Summary: The meetings manager serves as lead manager on assigned meetings. Manages the relationship with the Program Committee and its leadership. Works closely with Scientific Programs to build the program. Oversees planning and management of logistics for assigned APS meetings. Manages web interface and Communications with the IS department and Communications department. The meeting manager supervises all aspects of assigned APS scientific meetings. This includes collaborating with program committees, managing logistics and budget for each meeting, and overseeing venue selection and contracting. They ensure best practices and legal compliance, manage communication with internal departments (IS & Communications), and contribute to the strategic planning process for continuous improvement. APS has a “remote first” concept that promotes equal treatment and equal access within the United States, independent of physical work location, with a majority of staff working primarily from remote work locations. APS values diversity and welcomes candidates from a variety of backgrounds. APS offers a dynamic work environment with an outstanding total compensation package, including salary, outstanding benefits, and excellent paid time off. Responsibilities: Meeting Strategy & Planning: ▪ Collaborates with stakeholders to understand the purpose of the meeting and define its goals. ▪ Suggests appropriate destinations and venues. ▪ Presents data driven recommendations to stakeholders based on needs and budget. ▪ Manages site selection and contracting process. ▪ Ensures best practice, legal compliance and risk management in hotel and event venue contracting. ▪ Contributes to the strategic planning process for all meetings and events to ensure continuous improvement and quality customer service. ▪ Manages budget process for each meeting for the following year in time for APS budget review. Logistics & Vendor Management: ▪ Oversees and ensures all logistical details including room set-up, room assignments, audio visual, transportation, housing, food and beverage, support services for meetings are planned effectively. ▪ Manages the meeting to budget seeking approval for overages and maintaining financial transparency. ▪ When applicable, submit a minimum of three bids for each needed vendor. Does not apply to multi-year, multi-meeting contracts with vendors. Project Management & Communication: ▪ Prepares and manages the timeline for each assigned meeting in the project management tool and ensures that deadlines are met. ▪ Prepares a food and beverage grid to track and manage food and beverage expenses. ▪ Analyzes meeting trends to identify areas for improvement and provide recommendations. ▪ Reviews registration and guest room reservation pacing compared to prior years. Makes recommendations as needed to improve pacing. ▪ Schedules Pre-Convention Meeting with vendors and a detailed review of all components of the meeting. ▪ Conducts Post-Convention meetings with all vendors and with stakeholders to assess performance and identify areas for improvement. ▪ Collaborates with marketing to develop and implement post-meeting surveys. Additional Responsibilities: ▪ Manages the set-up and operation of the meeting onsite and assists the Director or Associate Director with staff supervision onsite. ▪ Arranges for housing management and temporary personnel for meetings as required. ▪ Creates and maintains meeting function schedules. ▪ Manages requests received from affiliate groups for satellite meetings, including logistics and confirmations. ▪ Processes/codes/reconciles all meeting invoices and ensures all undisputed charges are paid within 30 days of receipt of invoice. ▪ Partners with Information Systems, Marketing and stakeholders on meeting web content (meeting announcements, gathers and provides text about events, gathers city information, post event locations, ensures web page is current). ▪ Undertakes special projects and additional assignments to contribute to departmental success. Education: - Bachelor’s degree in related discipline or equivalent experience. Preferred Certifications: Certified Meeting Professional (CMP) or Certificate in Meeting Management (CMM). Experience, Knowledge, Skills, and Abilities: - Minimum of 4 years’ in events management. - Extensive knowledge of the meetings industry and site exploration with vendor and hotel contracts. Experience with scientific meetings. - Ability to handle many tasks simultaneously. - Proficiency in Microsoft Office Suite products and Google Workspace and other relevant business software. - Software proficiency (CRM, Salesforce, project management software, e.g. Asana). - Strong organization, documentation, and prioritization skills. - Strong written and verbal communication skills. - Excellent attention to detail. - Ability to adapt to quickly changing schedules. - Ability to work well with interdepartmental teams as well as independently. - Demonstrated meeting planning and project management experience Travel: The Meetings Manager role is a remote-first role, primarily based from home within the United States, with significant travel, up to 40%, required to conduct site visits and vendor assessments, occasional in-person consulting, and coordination at events, and participating in conferences, meetings, training, and strategy sessions at various locations including APS offices in Hauppauge, NY, College Park, MD, and the Washington DC metro area. Some international travel may be required. Salary: The salary range for this position takes into account various factors influencing compensation decisions, such as skill sets, experience, training, and other business and organizational requirements. The salary listed within the specified ranges considers relevant experience. Our compensation philosophy at APS aims to maintain salaries at the midpoint of the market. As a result, we typically hire within the target starting range. Exceptional, rare cases may merit reviews above target starting range for specialized or niche skills aligned with strategic operational goals. Hiring range: $77,932/year - $106,182/year (USD) Target range: $77,932/year -$86,699/year (USD) Work Environment: As noted above, APS offers a “Remote First” workplace. Although our offices are located on Long Island, NY; Washington DC; and College Park, MD, you can work from other places in the United States. We are flexible about work hours, but expect responsiveness during the core of the workday, Eastern Time. This is Us: Help us achieve our mission of advancing and diffusing the knowledge of physics for the benefit of humanity, promote physics, and serve the broader physics community. At APS, we: - Provide a welcoming and supportive professional home for an active, engaged, and diverse membership - Advance scientific discovery and research dissemination - Advocate for physics and physicists, and amplify the voice for science - Share the excitement of physics and communicate the essential role physics plays in the modern world - Promote effective physics education for all Core Values: Core values are essential to shaping the culture of an organization. They provide the structure and guidance for how we conduct ourselves in our day-to-day interactions. Every employee has a responsibility for upholding these values. The behaviors and actions associated with demonstrating competency in these Core Values are described in a separate document. Our Core Values: - Scientific Method - Trust, Integrity, and Ethical Conduct - Equity, Diversity, and Respect - Collaboration - Education and Learning - Speaking Out Amazing 2026 Benefit Offerings: - Flexible schedules and ability to work remotely - 8% employer-paid retirement contribution - Investment advisement services: 100% employer paid - Medical benefits: PPO or HDHP option - Employer contribution to FSA or HSA account, eligibility based on medical plan enrollment - Lifestyle Spending benefit up to $1,500.00 (USD) - 100% employer paid - Vision benefits: individual and dependent coverage 100% employer paid - Basic Life & Accident insurance: employee coverage 100% employer paid - Supplemental Life & Accident insurance, including spouse & dependent child(ren) coverage - Disability insurance: employee coverage 100% employer paid - Voluntary Accident & Critical Illness insurance - Healthcare, Commuter & Dependent care flexible spending accounts - Vacation: 15 days annually - Generous holiday leave: 17 paid office closures; includes one week closure at the end of December - Personal leave: 4 days annually - Volunteer leave: 1 day annually - Sick leave: 10 days annually - Bereavement & Compassion leave: 2 -15 days based on loss - 12 weeks employer-paid family leave - College tuition reimbursement plan - Job related seminar & continuing education 100% employer paid - Professional Certification/Recertification 100% employer paid - Training and professional development; access to LinkedIn Learning on-demand courses - Employee Assistance Program - Mindfulness Meditation: live and on-demand classes - APS does not offer relocation assistance/costs
Title: Foster Care Manager Supervisor Location: Rochester, WA Job Description: Job Type Full-time This position is a part of our Caregiver Support Program which now covers multiple service areas. This posting is for our Olympic area which encompasses Clallam, Jefferson, and Kitsap Counties. Youthnet is a nonprofit agency committed to serving children, youth, and families in Western Washington. Our programs focus on supporting youth and families involved with, or at-risk of involvement in, our state foster care system. We are working together to create opportunities for healing from the past and promoting hope for the future. Youthnet is proud to serve children, youth, and families in 16 counties across Washington State. As our organization continues to grow, we are currently seeking an experienced and mission-driven Caregiver Support Manager Supervisor to join our team. This is a complex role which will support case managers in Clallam, Jefferson, and Kitsap counties. Due to the unique qualities of the region, the Caregiver Support Manager Supervisor will maintain a hybrid case load which may include both traditional foster care case managers and Support Managers of our Caregiver Support Program. These case managers may also occasionally carry Behavioral Rehabilitation Services (BRS) cases, which will require collaboration with BRS supervisors. The Supervisor will be expected to take on a collaborative leadership role with the guidance of Lead Supervisors and Program Managers. This is an exciting opportunity to mentor a small and growing team while contributing both strategic insight and hands-on expertise to benefit families and young people in the Pacific Mountain region. As the program grows, this position will hold cases and provide 1:1 in-person Case Aide support to youth. The Supervisor should expect to spend approximately half their time working remotely from home, and half their time in the field with staff and clients. Given the geographical scope of this region, as this position onboards and trains additional staff there will be long distance driving required, as much as 100 miles, one way, depending on location. As the team grows, distances will generally reduce to 50 miles one way. Time and mileage are reimbursed for travel in one’s personal vehicle. What You Will Do Staff Supervision/Management: - At the direction of the Lead Supervisor and Program Manager, recruit, mentor, and develop staff to build an effective program based on respect, cooperation, and competency; set clear goals and hold team members accountable. - Provide positive leadership and team building which embraces Youthnet’s mission, vision, and values. Foster a culture of inclusion, professional growth and continuous improvement. - Provide hands-on support as needed while building team capacity for the future. - Supervise up to six (6) full-time equivalent staff including Case Managers and Behavioral Case Aides - Ensure staff receive supervision on a hundred (100) percent of direct service staff’s cases each month. - Ensure all Case Managers and Behavioral Case Aides receive regular practice supervision on a schedule described in an individualized supervision plan. Direct Service (as program is building): - Provide and supervise services to a caseload, as assigned, to support the thoughtful growth of the Program in Grays Harbor, Lewis, Mason, Pacific, and Thurston counties. - Provide individualized case support and coordination of services - Development of the Caregiver Support Plans, Safety Plans, and other reports - Delivery of Services and appropriate documentation - Liaise with caregivers, parents, DCYF caseworkers, school staff, probation officers, therapists, and all other persons necessary for effective treatment. - Carry emergency on-call cell phone as established by agency protocol. Operational Management: - Budgeting - Support the Lead Supervisor and Program Manager in projecting, developing, and monitoring revenue and expense budgets for the program - Review, allocate, and approve program-related expenses - Reporting - As directed by the Lead Supervisor and Program Manager, ensure programmatic reporting is aligned with Agency vision, mission, and strategic plan - Work with internal and external partners to ensure Youthnet is meeting all monitoring, reporting, and contract requirements for up to three unique programs. This includes guiding internal and external audits to ensure regulatory compliance regarding service delivery - Ensure appropriate data collection and reporting to evaluate program impact and efficacy given contract constraints and the established programmatic goals - Keep Youthnet staff and key personnel up to date as to program outcomes and performance - Program Development/Refinement - Support the implementation and iteration of protocols, procedures, and program structure that are consistent with contracts and best practice models for effective program implementation - Collaborate with Youthnet’s leadership team to advance program impact and Youthnet’s overall mission and vision What We Offer Youthnet offers a professional and fun work environment where employees are valued and supported. Benefits include: - Company sponsored Medical, Dental, Vision, and EAP plans for employees and dependents. - Paid Time Off starting at 27 days per year and 11 paid holidays. - 403b retirement plan + match - Career development opportunities Youthnet provides equal opportunity for all applicants without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, sexual orientation, veteran status, or any other basis protected by state or federal law. Requirements What You Will Bring Education and Experience: - A Master's degree in social services or a closely related field with 2+ years of clinical experience providing trauma-informed care; 2+ years experience in foster care, child welfare, or social services; - OR - A Bachelor's degree in social services or closely related field with 3+ years of clinical experience providing trauma-informed care; 3+ years experience in foster care, child welfare, or social services; - OR - Five (5) years full-time of documented experience supervising individuals in social services AND working with children or youth in one or a combination of the following settings: - State-licensed in-home or facility-based daycare, or professional nanny; - School setting or early learning center; - Mental Health Hospital; - Juvenile Rehabilitation facility, detention center, law enforcement, or corrections; - A child placing agency, residential care program, or as a licensed foster parent; - Conducting supervised visits; or - Working as staff directly with children or families in a community service organization. - Previous experience supervising a team of direct service providers in a social services setting is a plus. Knowledge, skills, trainings, and abilities: - Demonstrated ability to lead with initiative, discretion, maturity, flexibility, and independent judgment - Training, experience knowledge, and demonstrated skills in each area they will be supervising; - Strong clinical skills and experience providing clinical consultation, and the understanding needed to effectively manage cases; - The ability to monitor staff development and training; - Complete all preservice and annual training in accordance with contract and best practice; - Willingness to attend agency-sponsored trainings and events; - Ability to access community resources to support families; - Demonstrated awareness and appreciation of various cultural backgrounds; - Ability to work flexible hours; - Outstanding verbal and written communication skills, including documentation of and the ability to lead group meetings - Ability to utilize google suite, microsoft office tools, and other assigned database systems (such as HRIS, case management software, and more); - Self-directed, ability to work with minimum supervision and support; - Ability to pass a Washington State criminal check; - Valid Washington State driver’s license and proof of insurance. - Ability to work onsite and occasionally in person at a Youthnet office, home visits for clients, and other in-person appointments - Ability to work remotely and have personal and confidential space for remote work - Strong decision-making skills, including critical thinking, and demonstrated ability to think globally - Successful experience in program development and implementation preferred Salary Description $29.00 - $33.99


