• Execute brand strategy and tactics in field, sales performance • Manage assigned territory and targeted accounts • Build strong customer relationships and address customer needs to maximize sales performance • Deliver sales performance, brand KPIs, financial targets, marketing objectives • Create pre-call plan using SMART objectives and execute post-call evaluations • Effectively handle objections and concerns to close sales calls • Develop and execute a call plan to maximize access and sales opportunities • Share market intelligence with brand team and sales manager • Differentiate AbbVie’s value proposition and develop relationships with health providers

Role Description The Field Service Representative II operates and provides instruction on Unmanned Air Systems (UAS), Tactical Missile Systems (TMS), and Unmanned Ground Vehicles (UGV) in the field. In this role, one ensures all field operations follow established procedures and are conducted safely. The Field Service Representative works with engineering, technical support, and manufacturing to ensure that course material reflects current product features. - Operates and instructs on Unmanned Air Systems (UAS), Tactical Missile Systems (TMS), and Unmanned Ground Vehicles (UGV) in the field - Participates in the AeroVironment Master Trainer Training Program (MTTP) in accordance with the Master Trainer Training Manual (MTTM) - Ensures all field operations follow established procedures and are conducted safely - Conducts all necessary UAS, TMS and UGV equipment, and material inventories - Immediately advises Master Commanders (MCs), customer representatives, and controlling authorities of any changes affecting planned training field operations - Maintains proper operational status of UAS/TMS/UGVs and supporting operational systems - Maintains situational awareness of the air or ground vehicle's location, in-flight status, and threats to the aircraft or vehicle from the air and ground - Constantly monitors whether on-site and along intended flight paths - Continually re-evaluates risk assessments & takes appropriate actions to mitigate any elevated risk levels - Completes all documentation required for field operations, equipment operational status, data collection, and post-flight procedures - Captures critical information for input into after-action reports and lessons learned databases - Learning to use professional concepts; applies company policies and procedures to resolve routine issues - Works on problems of limited scope; follows standard practices and procedures in analyzing situations - Other duties as assigned Qualifications - High School diploma or GED equivalent; bachelor’s degree is preferred or equivalent combination of education, training, and experience - 2 – 5 years of relevant experience - Prior military experience or equivalent training experience in an aircraft / aerospace manufacturing firm - Prior military instructor/Special Operations experience highly desirable - Prefer Special Forces, SEAL, Special Tactics, Ranger, Force Recon / MARSOC, Scout, Forward Observer, TACP, or Aviation backgrounds - Prior hobby experience with Remote Controlled (RC) aircraft helpful but not required - Willingness to travel regularly and for extended periods within continental United States (CONUS) - Willingness to travel regularly and for extended periods to outside continental United States (OCONUS) Requirements - Solid understanding of military tactics, operations, GPS and Navigation utilizing map and compass - Must have strong analytical skills with which to solve various degrees of complex problems - Must have the ability to work with little or no supervision and exercise independent judgment on a regular basis - Ability to interpret a variety of instructions furnished in written, oral, diagram, blueprint or sketches - Must have working knowledge of Microsoft Office Suite (Word, Access, PowerPoint, Excel) - Demonstrates basic computer skills and proficiency with office software and productivity tools - Effectively lead, train and mentor small groups of students in meeting course objectives - Has strong communication skills as well as interpersonal skills with the ability to work well with others across disciplines - Focuses on teamwork, collaboration and puts the success of the team above one's own interests - Able to excel in a fast-paced, deadline-driven environment, where small teams share a broad variety of duties - Displays strong initiative and drive to accomplish goals and meet company objectives - Takes ownership and responsibility for current and past work products - Is committed to learning from mistakes and driven to improve and enhance performance of oneself, others, and the company Physical Demands - Lift and/or move between 11-20 lbs. of cases of varying size (Frequent) - Lift up to 50 pounds as well as objects of varying sizes for shipment to & set up at various customer training sites (Occasional) - Able to work outdoors in extreme weather conditions and traverse across uneven ground and varying terrain (Constant) - Stand and/or sit for long periods of time (Frequent) - Balancing, handling, fine manipulation and grasping (Frequent) - Repeatedly throw objects up to 16lbs over shoulder (Frequent) - Good manual dexterity to assemble and disassemble product (Frequent) - Crouching, reaching and keying (Frequent) - Climbing, stooping, kneeling, feeling, overhead lifting (Occasional) Benefits - AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown

Role Description We are looking for a Temporary Full-Time Member Experience Representative! This temporary contract is anticipated to be till February 28, 2028. As a Member Experience Representative, you’ll be the caring voice on the other end of the phone when our Members need emergency roadside assistance and/or other BCAA services. You’ll collaborate with Fleet Drivers and other service providers to provide exceptional customer service in each and every interaction. What moves you: - You’re patient, kind, and love to help. Making a difference in someone’s day makes your day too! - You work well under pressure. You can juggle multiple priorities while keeping calm and polite in a fast-paced environment. - You’re a problem solver who loves a challenge. Organized yet flexible, you thrive in a workplace where no two days are the same. - You’re willing to learn and open to feedback. You’ll receive on-the-job training with support from a network of leaders and colleagues. - You’re a team player who loves helping others and contributing to your community. - Remote work is for you. You have a dedicated space in your home to work independently. What you’ll do: - Receive inbound calls from Members and provide the best customer experience. You’ll coordinate the right people and services to quickly support their needs. - Promote BCAA memberships and general information about affiliate products and services and process payments. - Take the initiative to resolve customer issues, seeking support as needed. - Learn and maintain your knowledge about BCAA memberships, BC geography, policies and procedures as well as competitive product offerings. You’ll participate in BCAA training courses as required. Qualifications - Completed your high school diploma or have relatable experience. - At least one year of customer service experience in a sales and service environment and/or contact centre. - You’re comfortable using Google Maps or similar navigation applications with geographical knowledge of British Columbia, Yukon and immediate surrounding areas. - Working knowledge of MS Office (Word, Excel and Outlook) with minimum keyboarding skills of 35 WPM and 5,000 keystrokes per hour. - Proven ability to clearly articulate information in English to all demographics by telephone. Requirements - Team members will work remotely as part of a virtual 24/7 call centre and participate in a shift bid process. - The shift bid process is seniority based (Length of Service / Hire Date), and shift work. - Team Members will select two six-month schedules (Jan – May & June – Dec). - Given the shift bid process is based on seniority, new external employees will be assigned shifts that support individual gaps in scheduling. - We offer shift differentials after 6pm and on Sundays. - We may require availability on statutory holidays, weekdays, and weekends, and as a result, we post the schedule three months in advance. - The hourly range for this position is $23.98 to $29.98 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. - This position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%. Benefits - The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities. - Career and personal development to help you grow and reach your goals. - Incentives that recognize team and individual sales and performance. - Flexible benefits to support your health and lifestyle, and wellness dollars to keep your body, mind and soul thriving. - A competitive rewards package including salary performance bonus programs, pension plan, and more to help build your personal wealth. - Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection. - BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels. - Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

• Possesses expert knowledge of multiple products and services to handle the most complex Customer communications • Acts independently in a professional, knowledgeable, positive, timely and customer-focused manner • Works effectively under pressure in a very fast paced environment • Provides training and development of other team members • Helps to identify opportunities for improving overall team performance