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A women-led clean energy solutions company, ranked #10 in the energy category on the 2022 Inc. 5000 list.
Customer Service and Rebate Processing Supervisor
Location
Utah
Posted
137 days ago
Salary
$18 - $22 / hour
Seniority
Mid Level
Job Description
Customer Service and Rebate Processing Supervisor
Resource Innovations
• Manage daily staff activities to ensure same-day processing of all received rebate applications and first-call resolution for customer service inquiries. • Oversee daily customer service adherence and performance goals to meet and support client service-level agreements. • Monitor and evaluate customer service calls, providing regular coaching and quality feedback to team members. • Coach staff toward daily processing, accuracy, and data-entry goals. • Handle customer escalations and complex inquiries to drive timely and effective resolution. • Engage in team-building activities that reinforce understanding and achievement of key performance indicators (KPIs). • Deliver program-specific training, including policy and procedure reviews, for supported programs. • Develop and execute action plans to meet and exceed established KPIs. • Test customer service systems, databases, and processes prior to program launches or changes. • Identify and recommend continuous improvement opportunities to enhance efficiency and service quality. • Evaluate existing procedures and collaborate with internal teams to implement process improvements. • Perform other duties as assigned.
Job Requirements
- High school diploma or equivalent required.
- 2+ years of customer service or call center experience required.
- Demonstrated proficiency in Microsoft Office, particularly Word and Excel.
- Previous experience managing, coaching, or training team members.
- Proven ability to support team development and engagement.
Benefits
- 401(k)-retirement plan with employer matching
- Health, dental and vision insurance
- Three weeks of paid vacation per year
- Paid holidays
- Discretionary annual bonus
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