• Establish and strengthen partnerships with educational institutions • Conduct meetings, seminars, webinars, and presentations • Generate partnerships and contribute to revenue growth • Maintain CRM and reports

• To monitor and evaluate the performance of the CCEs and suggest their improvement areas **• To provide feedbacks to the CCEs based on the internal / external audits to improve the CCEs performance on the call and to identify training needs.**• To take part in calibrations with the client, OPS, Training and help to resolve the disputes.**• To ensure the process is meeting Client KPIs such as CSAT and Quality scores**• To conduct Quality sessions to share areas of improvements based on the feedback of audits. **• Mock call and OJT certification of New Hire Batches**• Ensure higher Client satisfaction scores **• Identification of root causes and preparing Corrective actions **• To give inputs to the CCEs on their improvement areas**Key Deliverables **• Call audits as per plan, achieving quality levels as per KPI standards

• Oversee employee data management, ensuring data accuracy, privacy, and compliance with organizational policies. • Support payroll processing, leave management, and employee records through the HRMS system. • Provide HR teams with training on HRMS functionality, updates, and best practices. • Generate reports and analyze HR data for decision-making, compliance, and performance tracking. • Assist in the evaluation of HRMS software vendors, providing recommendations for system improvements. • Ensure system compliance with applicable labor laws, data protection regulations, and internal policies.

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