This is a unique chance to gain high-level experience in the fintech sector while enjoying the autonomy of a remote lifestyle. Join a global organization that values your professional growth and provides everything you need to succeed from home.
Czech Speaking Customer Support Representative
Location
Portugal
Posted
4 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Czech Speaking Customer Support Representative
Eco Plus Solutions AB
Role Description This opening is strictly reserved for individuals currently residing inside Portugal who want a completely remote setup. We cannot consider applications from candidates living outside of Portugal, nor do we offer relocation support or international visa sponsorship. We are seeking a fluent Czech speaker to step into our top-tier customer experience division as a Remote Support Specialist. In this role, you will do far more than clear technical queues—you will act as the vital, empathetic link representing an internationally celebrated, market-leading tech brand. Operating entirely from your dedicated home office, you will champion customer satisfaction by: - Guiding users through new hardware setups - Debugging software issues - Securing their digital accounts We place immense value on emotional intelligence, active listening, and human warmth. Your ultimate goal is to connect with users under pressure and use your expertise to transform tricky technical problems into stellar brand experiences. Qualifications - Czech: Native or near-native mastery (C1/C2 level) in both written and spoken formats. - English: Upper-intermediate to advanced proficiency (B2/C1 level) for navigating internal training modules and corporate messaging. - Digital Literacy: A formal computer science degree is not necessary, but you must be incredibly comfortable operating smartphones, tablets, and various desktop operating systems. - Soft Skills: A naturally encouraging, friendly communicator who takes genuine satisfaction in problem-solving and helping others. - Experience: A background in contact centers, BPO spaces, or technical helpdesks is a great bonus, but is entirely optional. Requirements - Legal Status: Current physical residency in Portugal, a valid Portuguese Tax Identification Number (NIF), and unrestricted legal right to work locally (EU Citizen, passport, or active residence/work visa). - Workspace: Access to a quiet, separate, distraction-free room at home, paired with a reliable, high-speed internet connection. - Flexibility: Full willingness to adapt to a variable shift schedule, which may include occasional weekend shifts or holiday coverage depending on business hours. Benefits - Ultimate Location Flexibility: Work comfortably from any city, town, or island across continental Portugal and its autonomous regions. - Company-Provided Equipment: A premium, complete tech package—including high-end computer hardware, essential peripherals, and required software—will be delivered straight to your doorstep. - Financial Security: A dependable, competitive fixed base salary paired with monthly KPI bonuses and a daily meal allowance. - Professional Growth: We focus heavily on internal mobility, providing clear promotional structures to help you transition into team leadership, quality management, or specialized IT paths. How to Apply If you meet our language criteria and are already set up in Portugal, we would love to connect with you. Submit your updated resume in English today to kick off our fully virtual interviewing process!
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