Role Description This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. The associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. - Full-Time: Monday-Friday 8:00AM-4:30 - Comfortable working in a high-volume production environment. - Documenting information in multiple platforms using two computer monitors. Responsibilities - Receive and process requests for patient health information in accordance with Company and Facility policies and procedures. - Maintain confidentiality and security with all privileged information. - Maintain working knowledge of Company and facility software. - Adhere to the Company's and Customer facilities Code of Conduct and policies. - Inform manager of work, site difficulties, and/or fluctuating volumes. - Assist with additional work duties or responsibilities as evident or required. - Consistent application of medical privacy regulations to guard against unauthorized disclosure. - Responsible for managing patient health records. - Responsible for safeguarding patient records and ensuring compliance with HIPAA standards. - Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record. - Ensures medical records are assembled in standard order and are accurate and complete. - Creates digital images of paperwork to be stored in the electronic medical record. - Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately. - Answering of inbound/outbound calls. - May assist with patient walk-ins. - May assist with administrative duties such as handling faxes, opening mail, and data entry. - Must meet productivity expectations as outlined at specific site. - May schedule pick-ups. - Other duties as assigned. Qualifications - High School Diploma or GED. - Ability to commute between locations as needed. - Able to work overtime during peak seasons when required. - Basic computer proficiency. - Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis. - Professional verbal and written communication skills in the English language. - Detail and quality oriented as it relates to accurate and compliant information for medical records. - Strong data entry skills. - Must be able to work with minimum supervision responding to changing priorities and role needs. - Ability to organize and manage multiple tasks. - Able to respond to requests in a fast-paced environment. Bonus Points - Experience in a healthcare environment. - Previous production/metric-based work experience. - In-person customer service experience. - Ability to build relationships with on-site clients and customers. - Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders. Benefits - Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance.

Role Description This Contracts Specialist 3 role offers remote flexibility, a competitive salary, and the opportunity to support public health by managing essential employee and retiree benefit contracts. This position is responsible for the development of contracts and procurements to support the State’s employee and retiree benefits purchasing goals. You will build specialized expertise in Washington state procurement laws while working on high-visibility, politically sensitive projects. You will provide meaningful contributions to your community by directly supporting programs like the Public Employees Benefits Board (PEBB) and the School Employee Benefits Board (SEBB), which provide healthcare to nearly 800,000 public employees, retirees, and their families. All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes. The Contracts Specialist 3 will provide specialized knowledge and application of state contract/procurement laws, including support to agency programs in their contract/procurement activities, to ensure a healthy Washington through the delivery of HCA contracts supporting PEBB and SEBB through ERB. This position performs complex and/or politically sensitive activities related to contracts and procurements that support the agency, which include employee and retiree benefit contracts. This position is eligible to telework and is typically not required to report on-site. The default assigned work location of all Health Care Authority (HCA) positions – both on-site and telework eligible positions – is within the State of Washington. This position reports to Olympia, WA. Frequency of onsite work will vary based on business and operational needs. All agency employees are required to report on-site in Olympia on their first and last days of employment to pick up and return state-issued equipment, regardless of telework status or location. Duties Some of what you will do: - Collaborates with ERB program/project management staff on developing the contents for competitive contracts. - Independently writes and provides technical advice for RFP’s, RFQ’s, RFQQ’s, etc. - Develops the work plan for contract solicitations. - Approves and/or develops the contents for – and manages the process of – advertising for competitive contracts via the agency Internet and WEBS. - Manages and provides oversight of appropriate solicitation processes by working in conjunction with ERB program, clinical, and fiscal staff to ensure compliance with program and fiscal requirements. - Independently writes and/or provides technical advice for the Statement of Work (SOW), contract deliverables, contract amendments, and other contract documents for/with ERB staff and external constituents using best practice contracting principles. - Negotiates (language, deliverables, time frames, and cost) contracts and agreements verbally and in writing by interacting with vendors, internal staff and other state agency staff to award contract for needed services. - Manages and facilitates protest debriefings with non-successful bidders. - Communicates with ERB management to ensure documentation is accurate and submitted prior to deadlines. - Independently reviews and/or approves contract requests and determines applicable regulations. - Provides technical assistance to internal and external constituents and stakeholders regarding contract activities, including providing advice and resources. - Provides tailored one-on-one and group trainings as needed. - Researches and stays current on contracting laws, rules, regulations, best-practices and trends. - Advises junior Contract Specialists on contracting and procurement subject matter. Qualifications - Consistent with Procurement Reform Law (RCW 39.26.110), this position requires the completion of the following DES contracts training courses within 90 days of hire: - All courses required for School of Procurement Professionals. - Qualifying candidates will meet one of the following criteria options: - Option 1: A law degree from an accredited college or university approved by the Washington State Bar Association and one (1) year of experience in negotiating, administering or terminating government contracts, contract property management, contract cost or price analyses or contract compliance administration. - Option 2: Master's degree involving major study in business administration, public administration, business law, commerce, mathematics, statistics, economics, or closely allied field and two (2) years of experience in negotiating, administering or terminating government contracts, contract property management, contract cost or price analyses or contract compliance administration. - Option 3: Bachelor's degree involving major study in business administration, public administration, business law, commerce, mathematics, statistics, economics, or closely allied field and three (3) years of experience in negotiating, administering or terminating government contracts, contract property management, contract cost or price analyses or contract compliance administration. - Option 4: Seven (7) years of experience in negotiating, administering or terminating government contracts, contract property management, contract cost or price analyses or contract compliance administration. - Option 5: One (1) year of experience as a Contracts Specialist 2 in state government or equivalent role. Requirements - The ability to take action to learn and grow. - The ability to take action to meet the needs of others. - Demonstrates above average knowledge and skills regarding government contracting. - Demonstrated skills in providing leadership to co-workers and stakeholders. - Demonstrated ability to communicate clearly and effectively (oral and written) with internal and external stakeholders with diverse and divergent needs. - Demonstrated ability to deliver presentations and participate in meetings with other staff and stakeholders. Preferred Qualifications - Three (3) years professional experience (high level proficiency) developing, managing, and providing consultation for competitive government contracts in Washington. - One (1) year experience collaboratively working as a project team member in a large enterprise data management system. - Two (2) years’ professional experience developing, managing, and providing consultation for non-competitive government contracts in Washington. - Two (2) years’ professional experience monitoring and negotiating budget and contracts. - Provide consistent, high-quality (error free) reviews of written communications with acute attention to detail. - Ability to interpret and convey rules and regulations, and legal terminology to broad audiences. - Clear, accurate verbal and written communication. - Strong analytical ability demonstrated by using data and information in a clear and rational thought process to assess and understand issues, evaluate options, create accurate conclusions, and make clear and sound decisions. - Demonstrate above average knowledge and skills regarding government contracting. How to Apply - Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification. - A cover letter that specifically addresses how you meet the qualifications for this position. - Current resume. - To take advantage of veteran preference, please do the following: - Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter. - Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov. Notes - Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment. - HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. - Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. - Studies have shown women, racial and ethnic minorities, and persons of disability are less likely to apply for jobs unless they feel they meet every qualification as described in a job description. Persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are also encouraged to apply. - If you have any questions about the required qualifications or how your experience relates to them, please contact us at HCAjobs@hca.wa.gov. - Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact Angelic Matthews at Angelic.Matthews@HCA.WA.Gov. - The Washington State Health Care Authority (HCA) is an E-Verify employer. All applicants with a legal right to work in the United States are encouraged to apply.

Role Description Do you enjoy helping people, providing exceptional support, and making complex plans feel simple? We are seeking motivated and detail-oriented individuals to join our growing remote team as Personalized Travel Support Specialist. In this role, you'll assist travelers throughout their planning journey by offering customized support, coordinating travel details, and helping ensure every experience is organized, seamless, and tailored to individual preferences. This opportunity is ideal for individuals who enjoy communication, problem-solving, and delivering outstanding client care in a flexible work-from-home environment. - Partner with travelers to understand their vacation interests, priorities, and expectations - Explore destination options, accommodations, transportation, cruises, and activities that fit client preferences - Assist with organizing travel arrangements and itinerary details - Provide travelers with reservation updates, confirmations, travel documents, and important reminders - Offer support for itinerary adjustments, special accommodations, and service-related requests - Research travel solutions and present options that align with client goals and budgets - Review travel information to help ensure accuracy and completeness - Maintain organized records, client profiles, and trip documentation using company platforms - Utilize supplier resources and company-approved tools to support travel planning efforts - Participate in ongoing training programs and destination learning opportunities Qualifications - Excellent written and verbal communication skills - Strong customer service and relationship-building abilities - Highly organized with strong attention to detail - Ability to manage multiple tasks and deadlines effectively - Comfortable using online systems, booking tools, and digital communication platforms - Professional, dependable, and solution-focused mindset - Self-motivated and able to work independently - Reliable internet access and basic computer skills - Must be at least 18 years of age - Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other approved countries Benefits - Remote work flexibility - Adjustable scheduling options - Comprehensive training program - Ongoing coaching and mentorship - Opportunities for professional advancement - Performance-based incentives and recognition - Travel-related discounts and exclusive industry perks - Collaborative and supportive virtual team environment - Access to continuing education and development resources

Role Description The Junior Portfolio Success Manager supports a programmatic, scalable client success model designed to drive adoption, engagement, and value realization across a defined portfolio of accounts. This role combines structured client engagement, execution of standardized success plays, operational discipline, and partnership with sales and senior Portfolio Success Managers to help clients progress through key lifecycle activities. - Serve as a named point of contact for assigned accounts. - Build and maintain stakeholder relationships while assisting in executing a structured outreach cadence. - Execute lifecycle-based success plays and journeys. - Deliver onboarding and adoption initiatives. - Monitor health scores and usage signals. - Identify and escalate risks as needed. - Support renewal preparation and engagement continuity for all assigned accounts. - Maintain accurate data in systems that assist in resolving standard client inquiries. Qualifications - Customer-focused mindset with strong problem-solving skills and sound judgment in handling standard client needs while knowing when to escalate. - Familiarity with CRM systems, customer success tools, or account management platforms. - Ability to handle more complex hub offerings, and complete BAE certification or product-specialized training preferred (SA or SSA certification a plus); industry or product-specific knowledge a plus. Requirements - Bachelor's degree in business, IT or equivalent relevant experience preferred. Relevant experience in the vertical accepted as well. - Experience in customer success, customer support, account coordination, sales, or a related client-facing role preferred. - Demonstrated ability to build relationships and communicate effectively with internal and external stakeholders. - Strong organizational skills with the ability to manage recurring activities, follow structured processes, and maintain attention to detail across multiple accounts. - Ability to interpret customer data, usage trends, and account signals to identify risks, opportunities, and recommended next steps. Benefits - Base salary range for this role is BRL annually. - This role may also be eligible for annual bonus or commission, as well as benefits and other incentives. - The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range.