• Design, build, and operate infrastructure across AWS, GCP, and Azure • Optimize cloud environments for performance, reliability, scalability, and cost efficiency • Own CI/CD pipelines from code integration through automated deployment • Implement and maintain Infrastructure as Code using Terraform or similar tools • Containerize and orchestrate services using Docker and Kubernetes • Manage GPU-enabled infrastructure for AI model training and inference workloads • Build and maintain monitoring, logging, and alerting systems • Support private, VPC-isolated enterprise deployments with strong security and audit capabilities • Collaborate with ML teams to deploy and scale training and inference workloads • Work closely with Security and Engineering teams to improve infrastructure resilience and operational excellence • Maintain infrastructure documentation and operational best practices

Role Description Under direction of the Area Service Manager, develops customer satisfaction through technical repair, installation, training, operation, and maintenance of Werfen instruments and systems. Position may have a specific assigned territory or system population or may be a position to cover other assigned territories as needed under the direction of the Area Service Manager. Responsibilities - Provides highly visible customer support through the performance of on-site installations and necessary diagnostics, troubleshooting, service, and repair of complex instruments and systems. - Performs routine and some non-routine technical repairs of all systems, including updates, retrofits, PMs, and product enhancements. - Instructs customers in the proper operation, maintenance, and troubleshooting of Werfen instruments and systems. - Is responsible for complying with all appropriate regulatory bodies (FDA, ISO, and Health Canada) mandated policies, procedures, work instructions, and records. - Serves as a company liaison with customers. - Responsible for routine interaction with sales counterparts regarding customer situations, updates, and lead generation. - Assures financial stability and viability of territory by promoting and selling service agreements, PMs, and other services. - Other duties and responsibilities as assigned by the Area Service Manager. Qualifications - Associates Degree in Electronics, Biomedical Engineering, Medical Technology, or related industry. - Must possess some organizational skills, the ability to multi-task, work under pressure, and exercise good judgment. - Ability to communicate effectively with customers, peers, and management through oral and written presentations/reports. - Must have some basic MS Office Skills (Word, Excel, and PowerPoint), including the ability to manipulate data and build presentations. - Travel is required. Requirements - Minimum 30% travel by auto in primary assigned territory. - Minimum 10% travel by air for training, business meetings, and/or support to customers outside primary or assigned territory. Benefits - Hourly rate range: $35/hr to $40/hr. - Medical, dental, and vision insurance. - 401k plan retirement benefits with an employer match. - Paid vacation and sick leave. - Sales roles eligible for participation in a commission plan. - Management and select professional roles eligible for a performance-based bonus.

• Keep user-facing services and production systems reliable, scalable, and efficient • Build automation and tooling that reduces toil and replaces manual work with repeatable, infrastructure-as-code-driven workflows • Operate and troubleshoot production systems on Kubernetes, including deployments, rollouts, and scaling • Write and maintain infrastructure as code, and ship changes safely through CI/CD and GitOps • Participate in on-call, triage alerts, follow and improve runbooks, and escalate appropriately • Contribute to the observability stack, using metrics, logs, and SLOs to detect symptoms early rather than just outages • Take part in incident response and post-incident reviews, turning learnings into changes in automation and process • Document runbooks, architecture decisions, and reviews so your findings become repeatable practices

$175,000 - $220,000 / year + Bonus The insurance industry runs on Vertafore. We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back-office operations. Underpinned by unmatched speed and performance power, we are the trusted backbone that's taking the insurance industry from friction to flow with Distribution Velocity - speed, performance, and trust - to drive growth at scale. With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore, we lead at the intersection of innovation and trust, giving insurance professionals the confidence to transform and win in the AI era. Our reach is global, with headquarters in Denver, Colorado, and offices across the U.S., Canada, and India. The Director, Site Reliability Engineering (SRE) will lead reliability, performance, and observability initiatives for a portfolio of Vertafore products. This role owns SLIs/SLOs, incident response, automation, and CI/CD practices for assigned product families. Directors will manage multiple teams and collaborate with Product Development, Architecture, Cloud Operations, Information Security, and other SRE leaders to ensure operational excellence. This role is responsible for bridging the gap between development and operations by applying a software engineering mindset to system administration. You will own the lifecycle of services - from inception and design, through deployment, operation, and refinement. Key Responsibilities• Product Reliability Leadership o Define and enforce SLIs/SLOs for a subset of Vertafore flagship products. o Drive observability strategy across application and infrastructure layers.• Release Engineering & Toil Reduction o Oversee CI/CD pipelines for product deployments using tools like GitLab, Jenkins, Ansible, LaunchDarkly. o Monitor and cap "Toil" (manual, repetitive operational work) at 50% using Automation and AI tools, ensuring the team spends the remaining time on project work that scales the system.• Error Budget Management Manage "Error Budgets" to balance the velocity of feature releases with the stability of the platform, ensuring clear consequences when budgets are exhausted.• Incident Management Define and participate in 24x7 on-call rotations for assigned products; ensure rapid resolution and blameless postmortems.• Cross-Functional Collaboration o Partner with Cloud Ops on capacity planning, OS patching (app tier), and load balancing (ALB, F5). o Align reliability goals with product roadmaps and customer SLAs.• Team Leadership o Manage a group of Managers and Engineers, mentor teams on automation, observability, and reliability best practices. Qualifications • Bachelor's degree in Computer Science, Information Systems, or related field. • 15+ years in Software Engineering, SRE, DevOps, or reliability roles; 8+ years in leadership. • Proven ability to leverage software engineering principles and practices to solve reliability and operational challenges.• Expertise in CI/CD, observability, and incident response.• Strong AWS knowledge and experience with container orchestration.• Proven ability to lead reliability programs across multiple SaaS products.• Experience architecting applications or infrastructure for high-growth cloud platforms.• Experience in B2B SaaS environments involving large-scale distributed systems.• Proven leadership communicating and influencing at team, peer, and leadership levels.• Demonstrated experience driving operational excellence through metrics and KPIs.• (Preferred) Background supporting financial services, healthcare, or regulated industries. Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions! Vertafore is a drug free workplace and conducts preemployment drug and background screenings . The selected candidate must be legally authorized to work in the United States. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us. Vertafore is a Flexible First working environment which allows team members to work from home as often as you'd like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities. Why Vertafore is the place for you: *Canada Only - The opportunity to work in a space where modern technology meets a stable and vital industry - Medical, vision & dental plans - Life, AD&D - Short Term and Long Term Disability - Pension Plan & Employer Match - Maternity, Paternity and Parental Leave - Employee and Family Assistance Program (EFAP) - Education Assistance - Additional programs - Employee Referral and Internal Recognition Why Vertafore is the place for you: *US Only - The opportunity to work in a space where modern technology meets a stable and vital industry - We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment. - Medical, vision & dental plans - PPO & high-deductible options - Health Savings Account & Flexible Spending Accounts Options: - Health Care FSA - Dental & Vision FSA - Dependent Care FSA - Commuter FSA - Life, AD&D (Basic & Supplemental), and Disability - 401(k) Retirement Savings Plain & Employer Match - Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance - Parental Leave & Adoption Assistance - Employee Assistance Program (EAP) - Education & Legal Assistance - Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness - Commuter Benefits (Denver) The selected candidate must be legally authorized to work in the United States. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout. The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout. Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire. Vertafore is a drug free workplace and conducts preemployment drug and background screenings. We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us. We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact recruiting@vertafore.com Just a note, this contact information is for accommodation requests only.