• Lead and support the response to all security events and incidents across Twilio’s complex global infrastructure, services and applications. • Be responsible for documentation of incidents and projects you work on and craft best practices as runbooks and standard operating procedures to share knowledge across teams. • Work cross-collaboratively to understand and help solve challenges related to a broad spectrum of threat actors and activity. • Work to improve Twilio’s security and reliability posture by driving identified betterments from security events and incidents. • Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment. • Own the security incident lifecycle, respond to incidents and participate in on-call rotation and participate in RCAs for security incidents. • Build, cultivate, and maintain positive relationships with internal customers to identify and facilitate solutions to increase the impact of the team’s work. • Provide mentorship, support, and care for the team in a way that enables long-term career development, happiness, and success at scale.

• Lead and coordinate end-to-end incident response for high-severity security events within a 24/7 global on-call model, with this role operating during EMEA business hours • Prepare clear executive communications that keep stakeholders informed during incidents • Investigate complex security incidents across cloud environments, applying strong Digital Forensics and Incident Response (DFIR) methodologies • Partnering with Signals Engineering to design and implement detection capabilities, including SIEM use cases, alerting strategies, and telemetry pipelines • Build and enhance automation and AI-assisted workflows to improve triage, investigation speed, and response consistency • Partner with Threat Intelligence to contextualize threats and improve detection coverage • Conduct root cause analysis (RCA) and lead post-incident reviews to drive continuous improvement and risk reduction • Develop and maintain runbooks, playbooks, and operational documentation • Collaborate cross-functionally (Engineering, Infrastructure, Legal, Product, Communications, etc) during incidents and lead proactive initiatives (e.g. tabletops) • Mentor other engineers and help elevate the team’s overall incident response maturity

Role Description Fortinet is seeking a dynamic and results-oriented individual to join our team as a SECOPS Business Development Manager. In this role, you will be responsible for driving business growth and expanding our market presence in the Security Operations (SECOPS) sector. You will play a pivotal role in identifying new business opportunities, building strategic partnerships, and driving revenue growth through effective sales strategies. - Develop and execute strategic plans to drive business growth in the SECOPS sector, leveraging Fortinet's industry-leading cybersecurity solutions. - Identify and cultivate relationships with key decision-makers, influencers, and stakeholders in target organizations. - Collaborate with cross-functional teams including sales and Pre-Sales, marketing and Channel to develop and execute Go-to-Market strategies. - Drive SecOps sales opportunities together with Sales and Pre-Sales through the entire sales cycle, from lead generation to closing deals. - Conduct market research and analysis to identify emerging trends, competitive landscape, and customer needs. - Provide input to product development teams based on market feedback and customer requirements. - Educate Sales Teams on positioning of the Fortinet offering. - Meet and exceed sales targets, revenue goals, and other key performance metrics. - Represent Fortinet at industry events, conferences, and seminars to showcase our SECOPS solutions and thought leadership. Qualifications - Bachelor's degree in Business Administration, Marketing, Computer Science, or related field. MBA is a plus. - Proven track record of success in business development, sales, or account management roles within the cybersecurity industry, with a focus on SECOPS solutions. - Strong understanding of Security Operations Center (SOC) environments, security incident response, threat detection, and remediation. - Excellent communication, presentation, and negotiation skills. Ability to articulate complex technical concepts to both technical and non-technical audiences. - Self-motivated, proactive, and results-driven with the ability to work effectively in a fast-paced, dynamic environment. - Strong analytical skills with the ability to analyze market trends, customer data, and sales performance metrics. - Experience working with channel partners, resellers, and distributors is a plus. - Willingness to travel as needed. Benefits - Opportunity to work for a global leader in cybersecurity with a strong reputation for innovation and excellence. - Competitive compensation package including base salary, commission, and benefits. - Career growth opportunities in a dynamic and fast-growing industry. - Collaborative and inclusive work environment with a focus on teamwork and professional development. Company Description Fortinet is a global leader in high-performance cybersecurity solutions. With a mission to secure People, Devices and Data everywhere, Fortinet offers a comprehensive suite of products and services to protect businesses of all sizes.

• Review and respond to security events • Investigate to root cause with multiple internal organizations • Mentor junior analysts and support onboarding of new team members • Document existing processes for handling security escalations • Support Incident Response containment and eradication activities • Develop relationships with multiple Security and IT teams