Role Description We are currently seeking a perceptive and proactive Virtual Assistant & Communications Coordinator, preferably with experience in the U.S. healthcare industry. In this role, you will oversee AI-generated messages between patients and the healthcare team – reviewing, correcting, and customizing communications to ensure they sound natural, empathetic, and professional, and stepping in with a human response whenever needed. PLEASE NOTE: - Working Hours: Monday to Friday, 8 am – 5 pm EST (14:00 PM – 23:00 PM South African time – subject to daylight savings) - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and support for a wired Ethernet connection is mandatory - Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered - Public Holidays: You will be required to work on all South African public holidays (compensated as per BCEA) - Work Environment: This is a fully remote role Responsibilities: - Send out messages and reminders to patients. - Help create and update support documents and information that go out to patients. - Assist with more complicated questions by getting all the right information together and passing it to the right people. - Work with the team to sort different types of messages and make processes more efficient. - Work with data and systems to help organize information for reports and evidence-gathering. - Complete daily data entry tasks (approx. 2 hours per day, varying based on workload). - Assist with setting up facilities and backend systems ahead of launch. - Draft emails, create documents, and follow up on outstanding items. - Monitor and oversee AI-generated patient communications across multiple messaging channels. - Review inbound and outbound patient conversations to ensure accuracy, quality, and professionalism. - Customize and personalize communications directly, rather than relying primarily on AI-generated responses. - Identify errors, inconsistencies, or situations requiring human intervention and take appropriate action. - Help shape the AI's communication style to ensure messages are clear, empathetic, conversational, and appropriate for a U.S. audience. - Follow established workflows, communication guidelines, and quality standards. - Work across multiple internal platforms during the transition to a proprietary application. - Collaborate with internal teams to identify trends and recommend improvements to processes and AI performance. - Provide light user support as needed (no prior training or experience required). - Maintain accurate records and ensure all patient interactions comply with internal policies and procedures. - Complete other ad hoc tasks as required. Qualifications - 6 months to 1 year experience in the U.S. healthcare industry preferred (experience with EHR systems or healthcare admin preferred). - Excellent communication skills in English, with the ability to conduct sensitive and nuanced conversations professionally. - Highly detail-oriented with strong time management skills. - Ability to write clean, well-structured customer emails in English, with excellent grammar and spelling. - Strong customer service background. - Good judgement and consistent, sound decision-making. - Adaptable and receptive to feedback. - Empathetic nature. - Computer literate with proficiency in Microsoft Office (Outlook and Word; no advanced Excel required). - Ability to work independently in a fast-paced, remote environment. - Familiarity with navigating databases and digital communication tools. Company Description ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency. We partner with international US clients and integrate our staff members directly within our clients' operations. We focus on long-term placements where you contribute directly to the client's success.

Role Description RN Virtually Integrated Care supporting CHI Health St. Elizabeth Hospital, in Lincoln, NE. As our Virtual Care RN, you will revolutionize patient care, leveraging cutting-edge technology to deliver expert nursing guidance across our health system. - Provide real-time virtual inter-collaborative nursing assistance to on-site care teams nationwide. - Apply seasoned skills to diverse patient needs, ensuring no two days are alike. - Project expert knowledge, unwavering reliability, and articulate communication. - Collaborate virtually with physicians, nurses, and other health care team members in clinical patient care. - Conduct virtual assessments of the medical, physical, and psychological status of patients. - Respond to routine, urgent, and emergent patient issues. - Oversee the patient care plan to implement preventive measures that improve patient safety and quality of care. - Drive risk reduction through participation in root cause analysis (RCA’s) and quality surveillance. - Compile and interpret large data sets of patient information. - Coordinate communication with members of the bedside interdisciplinary team. - Supervise the comprehensive care of patients through coaching and mentoring bedside nurses and other care team members. - Collaborate with unit leadership and provide oversight of unit quality programs and metrics. - Ensure evidence-based practices are followed by team members to provide the highest quality care and safety for patients. - Support management to ensure compliance with internal policies, standards/procedures, and regulatory requirements. - Assess services, patient outcomes, quality control, and family/patient satisfaction to ensure optimal care and delivery. - Ensure that internal controls are sufficient for accurate, complete, and compliant programs and processes. Qualifications - Graduate of an RN nursing program - Registered Nurse: NE/IA or compact - Bachelors of Science in Nursing - Minimum 3-5 years in clinical focus - Minimum 1-3 years leadership experience (e.g. Charge RN or related experience) - Basic Life Support (BLS) - Advanced Cardiac Life Support (ACLS) within 5 months of hire - Pediatric Advanced Life Support (PALS) within 30 days Requirements - Preferred: MedSurg/PCU/ICU Experience within the last 2 years - Preferred: Masters of Science in Nursing

• Serve as the primary point of contact for personal injury clients • Maintain regular communication regarding treatment progress, case status, and outstanding items • Respond promptly to incoming calls, voicemails, text messages, and emails • Document all client communications accurately in the case management system • Provide exceptional customer service while managing a high-volume workload • Monitor clients' treatment progression • Coordinate with medical providers regarding appointments, treatment status, records, and billing • Communicate with insurance carriers regarding claim status and coverage information • Manage and prioritize an active caseload and ensure timely progression of each matter

Title: Sr. Executive Assistant Location: New York, New York Job Description: ABOUT THE ROLE Peloton is looking for a Senior Executive Assistant to serve as a strategic partner to our leadership team at our NY Headquarters. This isn’t just about managing a calendar; it’s about being a diligent, high-energy communicator who thrives in a fast-paced environment. We need a resourceful problem-solver and relationship builder who brings a "can-do" attitude and a genuine desire to evolve with a global brand. YOUR DAILY IMPACT AT PELOTON - Own complex domestic and international travel while executing high-detail calendar management. You'll proactively resolve conflicts, prioritize critical engagements, and keep leaders focused on what matters most - Lead the planning and execution of key team events, leadership meetings, town halls, and offsites, ensuring every event delivers a seamless and impactful experience - Serve as a trusted strategic partner to senior leaders, helping translate priorities into action, facilitate communication across teams, and foster alignment around organizational goals. You'll act as a connector, culture champion, and influential group leader who helps teams stay informed, engaged, and operating at their best - Act as a brand ambassador, engaging with internal teams and global partners. You’ll anticipate efficiency gaps before they arise and use cultural nuance to delight every stakeholder you encounter YOU BRING TO PELOTON - 5+ years of experience supporting high-level executives in dynamic, fast-paced environments - A self-starter mindset with the emotional intelligence to intuit needs and the ability to pivot between multiple high-priority projects effortlessly - Advanced proficiency in Google Workspace, with a mastery of modern collaboration tools like Slack and Zoom - A thoughtful, service-oriented approach to problem-solving and an obsession with the details that make an office run smoothly The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits. As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including: - Medical, dental and vision insurance - Generous paid time off policy - Short-term and long-term disability - Access to mental health services - 401k, tuition reimbursement and student loan paydown plans - Employee Stock Purchase Plan - Fertility and adoption support and up to 18 weeks of paid parental leave - Child care and family care discounts - Free access to Peloton Digital App and apparel and product discounts - Commuter benefits and Citi Bike Discount - Pet insurance and so much more! Base Salary Range $91,250—$107,950 USD ABOUT PELOTON: Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com. Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com. At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence. Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.