Role Description ¡Buscamos #COVISIANlovers con ganas de crecer! Únete a uno de los mejores lugares para trabajar en Perú, Primeros puestos del GPTW, líderes en servicios de Call Center. Como importante multinacional seguimos en crecimiento y actualmente estamos en búsqueda de: - ASESORES PORTABILIDAD PERÚ Horario: Lunes a sábado (9am a 6pm). Días de descanso: DOMINGO. Lugar de trabajo: Desde casa Modalidad de trabajo: REMOTO. Qualifications - CON O SIN EXPERIENCIA. - Residir en Distritos en Lima Metropolitana o Callao (Obligatorio) - DNI vigente, Ser mayor de edad. - Mínimo secundaria completa. - Actitud y ganas de tener un trabajo estable. Benefits - Ingreso a planilla completa desde el primer día de trabajo con todos los beneficios de ley (gratificaciones, CTS, utilidades, vacaciones pagadas, asignación familiar, EsSalud, etc.). - Ingresos: S/1220 (Sin contar comisiones) - Sueldo Básico de S/. 1130 + bonos + incentivos. - Comisiones ILIMITADAS. - Bono de luz. - Capacitaciones presencial, REMUNERADAS desde el primer día. - Línea de carrera desde el 3° mes. - Convenios educativos con universidades, institutos. - Empresa con Sello “Empresa Segura” libre de discriminación y violencia contra la mujer. - Programa de estudios gratuita con nuestra plataforma global propia de aprendizaje online para tu crecimiento profesional y línea de carrera. - Descuentos corporativos para servicios de entretenimiento, restaurantes, entre otros. Company Description

Role Description Ring & DuChateau Consulting Engineers is seeking a highly motivated and customer-focused individual to join our team as a Virtual Call Center Representative. This is a full-time, remote position that offers the opportunity to work from the comfort of your own home. As a Virtual Call Center Representative, you will be responsible for providing exceptional customer service to our clients. Your main duties will include: - Answering incoming calls and responding to customer inquiries in a timely and professional manner - Providing technical support for our engineering services, including troubleshooting and resolving customer issues - Maintaining accurate and detailed records of customer interactions and transactions - Collaborating with other team members to ensure customer satisfaction and resolution of any issues - Meeting or exceeding performance goals and metrics, including call handling time and customer satisfaction ratings - Staying up-to-date on company products, services, and policies to provide accurate and helpful information to customers - Following communication scripts and procedures to ensure consistency and quality of customer interactions Qualifications - High school diploma or equivalent required; college degree preferred - Previous experience in a call center or customer service role is preferred - Excellent communication skills, both verbal and written - Strong problem-solving and critical thinking abilities - Ability to multitask and manage time effectively in a fast-paced environment - Proficient in using computer systems and software, with the ability to learn new programs quickly - Reliable high-speed internet connection and a quiet work environment - Ability to work independently and as part of a team - Flexible schedule, including the ability to work evenings and weekends as needed Benefits - Competitive compensation - Health insurance - Paid time off - Opportunities for career growth within our company

Role Description The Call Center LPN serves as an extension of the CareMount clinical care team, providing telephonic clinical support for patients across Adult Primary Care, Pediatrics, and Women's Health services. Working within a centralized clinical call center, the LPN partners with providers, registered nurses, office staff, pharmacies, and other healthcare professionals to support patient care, coordinate clinical needs, and facilitate timely resolution of patient inquiries. Be part of a healthcare team where technology, people, and action come together to make a difference every day. At CareMount, you'll work alongside dedicated clinicians and support teams to deliver high-quality patient care, improve healthcare access, and positively impact the lives of the patients and communities we serve. Work Schedule: - Full-time position - Monday through Friday - Hours: 8:00 AM – 5:30 PM EST - Schedule may vary based on business needs - Observes the UnitedHealth Group (UHG) Federal Holiday Schedule - Flexibility to work remotely from anywhere within the U.S. Primary Responsibilities: - Manage and prioritize clinical requests received through EPIC in-basket messages - Provide clinical support and patient education within scope of practice - Assist patients with medication-related inquiries, refill requests, laboratory and diagnostic follow-up, and general clinical questions - Document all interactions accurately and timely within EPIC - Escalate urgent or complex clinical concerns to the appropriate RN, provider, or clinical leader - Support quality, compliance, and service excellence initiatives while maintaining patient confidentiality and HIPAA requirements - Deliver exceptional customer service by creating positive patient experiences through compassionate and professional communication Qualifications - Current, unrestricted LPN license (Compact License required) with the ability to obtain additional state licensure as required by the business - 2+ years of clinical nursing experience, primary care setting preferred - Proven solid clinical assessment, communication, and customer service skills - Proven ability to work in a fast-paced, high-volume call center environment Requirements - New York LPN licensure (preferred) - Experience with EPIC electronic health records (preferred) - Telephone triage, ambulatory care, primary care, pediatric, or women's health experience (preferred) - All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) - Hourly pay for this role will range from $20.00 - $36.00 per hour based on full-time employment Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

• Remote Contact Center Representative: Provide crucial support from home with comprehensive paid training and continuous coaching to empower you with industry knowledge and confidence. • Verification and Follow-Up: Manage day-to-day verification and follow-up calls with healthcare providers to collect patient records. Also responsible for scheduling appointments with providers for record collection. Responsible for scheduling appointments with providers for record retrieval. • Issue Resolution: Thrive in a work-from-home environment by resolving issues efficiently through phone and electronic communication. • Flexibility and Adaptability: Ability to adapt to and follow additional instructions based on evolving project and business needs as required. • Professionalism: Maintain a professional attitude while showcasing strong interpersonal skills, an outgoing personality, and a customer and team-focused approach. • Productivity Tools: Swiftly utilize MS Office tools to streamline tasks and enhance productivity. • Call Volume Management: Handle a high volume of outgoing calls effectively.