Role Description Ring & DuChateau Consulting Engineers is seeking a highly motivated and customer-focused individual to join our team as a Virtual Call Center Representative. This is a full-time, remote position that offers the opportunity to work from the comfort of your own home. As a Virtual Call Center Representative, you will be responsible for providing exceptional customer service to our clients. Your main duties will include: - Answering incoming calls and responding to customer inquiries in a timely and professional manner - Providing technical support for our engineering services, including troubleshooting and resolving customer issues - Maintaining accurate and detailed records of customer interactions and transactions - Collaborating with other team members to ensure customer satisfaction and resolution of any issues - Meeting or exceeding performance goals and metrics, including call handling time and customer satisfaction ratings - Staying up-to-date on company products, services, and policies to provide accurate and helpful information to customers - Following communication scripts and procedures to ensure consistency and quality of customer interactions Qualifications - High school diploma or equivalent required; college degree preferred - Previous experience in a call center or customer service role is preferred - Excellent communication skills, both verbal and written - Strong problem-solving and critical thinking abilities - Ability to multitask and manage time effectively in a fast-paced environment - Proficient in using computer systems and software, with the ability to learn new programs quickly - Reliable high-speed internet connection and a quiet work environment - Ability to work independently and as part of a team - Flexible schedule, including the ability to work evenings and weekends as needed Benefits - Competitive compensation - Health insurance - Paid time off - Opportunities for career growth within our company

Role Description The Call Center LPN serves as an extension of the CareMount clinical care team, providing telephonic clinical support for patients across Adult Primary Care, Pediatrics, and Women's Health services. Working within a centralized clinical call center, the LPN partners with providers, registered nurses, office staff, pharmacies, and other healthcare professionals to support patient care, coordinate clinical needs, and facilitate timely resolution of patient inquiries. Be part of a healthcare team where technology, people, and action come together to make a difference every day. At CareMount, you'll work alongside dedicated clinicians and support teams to deliver high-quality patient care, improve healthcare access, and positively impact the lives of the patients and communities we serve. Work Schedule: - Full-time position - Monday through Friday - Hours: 8:00 AM – 5:30 PM EST - Schedule may vary based on business needs - Observes the UnitedHealth Group (UHG) Federal Holiday Schedule - Flexibility to work remotely from anywhere within the U.S. Primary Responsibilities: - Manage and prioritize clinical requests received through EPIC in-basket messages - Provide clinical support and patient education within scope of practice - Assist patients with medication-related inquiries, refill requests, laboratory and diagnostic follow-up, and general clinical questions - Document all interactions accurately and timely within EPIC - Escalate urgent or complex clinical concerns to the appropriate RN, provider, or clinical leader - Support quality, compliance, and service excellence initiatives while maintaining patient confidentiality and HIPAA requirements - Deliver exceptional customer service by creating positive patient experiences through compassionate and professional communication Qualifications - Current, unrestricted LPN license (Compact License required) with the ability to obtain additional state licensure as required by the business - 2+ years of clinical nursing experience, primary care setting preferred - Proven solid clinical assessment, communication, and customer service skills - Proven ability to work in a fast-paced, high-volume call center environment Requirements - New York LPN licensure (preferred) - Experience with EPIC electronic health records (preferred) - Telephone triage, ambulatory care, primary care, pediatric, or women's health experience (preferred) - All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) - Hourly pay for this role will range from $20.00 - $36.00 per hour based on full-time employment Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

• Remote Contact Center Representative: Provide crucial support from home with comprehensive paid training and continuous coaching to empower you with industry knowledge and confidence. • Verification and Follow-Up: Manage day-to-day verification and follow-up calls with healthcare providers to collect patient records. Also responsible for scheduling appointments with providers for record collection. Responsible for scheduling appointments with providers for record retrieval. • Issue Resolution: Thrive in a work-from-home environment by resolving issues efficiently through phone and electronic communication. • Flexibility and Adaptability: Ability to adapt to and follow additional instructions based on evolving project and business needs as required. • Professionalism: Maintain a professional attitude while showcasing strong interpersonal skills, an outgoing personality, and a customer and team-focused approach. • Productivity Tools: Swiftly utilize MS Office tools to streamline tasks and enhance productivity. • Call Volume Management: Handle a high volume of outgoing calls effectively.

Role Description As an Authorizations Support Representative IV, you'll do more than process authorizations—you'll be a trusted advisor, trainer, and operational expert. This role offers the opportunity to lead cross-functional initiatives, support client implementations, mentor team members, solve complex challenges, and drive process improvements that directly impact organizational success. If you're passionate about continuous improvement, collaboration, and sharing your expertise with others, this is an opportunity to make a lasting impact. - Become a trusted expert who drives solutions, supports critical business operations, and serves as a key resource across the organization. - Share your expertise by training and mentoring team members, helping others succeed while shaping operational excellence. - Work from almost anywhere in the US with a 100% remote setup. - Standard Monday through Friday schedule typically 8 am – 5 pm CST, with opportunities to support client audits/escalations before or after normal business hours and/or on the weekend occasionally. - Provide training departmental employees on processes, systems, and applicable client information to ensure successful operations. - Inform Chief Dental Officer and/or designee of compliance results. Provide assistance and training to new and current dental consultants regarding system capabilities and requirements. Ensure consultants have all necessary resources (e.g. - clinical criteria documents, etc.) to complete the job. - Act as liaison for the team during implementation of new clients by attending cross functional meetings, understanding deliverables for department, communicating appropriately to team members, and ensuring completion of deliverables are timely and accurately. - Act as a subject matter expert on behalf of the team. Triaging requests, responding to questions and escalations from internal and external customers in a thorough and timely manner, resolving matters that may fall outside of the established workflows and serving as the main point of contact for live and desktop audits. - Assist manager and supervisor with projects related to staffing, time studies, process improvements and workflows. - Work collaboratively with manager and supervisor to identify staff quality trends that require additional training or documentation updates. - Utilize resources available to assess issues (set up, system, etc.) and locate appropriate resolution. - Update existing resources available to maintain current knowledge and understanding of dental plans coverage provided and departmental processes. - Regularly attend and participate in client and internal meetings as a representative of the team. - Review client reports and serve as the subject matter expert for accuracy. - Maintain accurate and detailed notes of work performed in the company system, as needed. - Work with the team to ensure process documents, resource tools and policies and procedures are accurate and up to date. Qualifications - High school diploma or equivalent. - 3 - 5 years of experience in a clinical dental role or other similar related experience. - Knowledge of dental procedures, terminology and codes. - Excellent organizational skills to ensure required deadlines are met. - Excellent problem solving skills to allow for the correct diagnosis of a problem along with potential solutions for resolution. - Basic computer skills. - Ability to work effectively with various personalities and work styles. - Good verbal and written communication skills. Requirements - Knowledge of Enterprise system. - Authorization processing experience. - Project coordination. Benefits The salary range is listed below for your reference. Please keep in mind that your education and experience along with your knowledge, skills and abilities are taken into consideration when determining placement within the range.