• Provide exceptional service to our policyholders by traveling to customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. • Handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. • Confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage. • Use phone, emails, and sometimes video chat with customers to help them through a fast, fair, and easy claims process. • Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants in accordance with all legal and business standard methodologies. • Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using sharp critical thinking skills. • Protect the company financially by executing policies along policy agreements and keeping a clear record of work in a claims system.

• Investigating and confirming the facts of loss for Homeowners claims. • Determining coverage and damages. • Adjusting and negotiating claims within assigned authority levels. • Managing the full lifecycle of the claim, including supplements and personal property. • Providing timely, clear communication to customers as their claim progresses.

• Handle losses and claims for property and casualty insurers • Examine insurance policies and other records to determine insurance coverage • Interview and correspond with claimants and witnesses regarding claims • Inspect property damage and determine extent of company's liability • Estimate cost of repair, replacement, or compensation • Prepare report of findings and negotiate settlement with claimant

• Promptly and effectively manage all assigned claims with minimal oversight. • Make claim decisions within delegated authority per company and carrier policies. • Accurately interpret policy coverages and apply appropriate claims practices. • Establish and communicate reserves in alignment with carrier expectations. • Maintain up-to-date knowledge of insurance policies, guidelines, and industry practices. • Understand local construction methods, pricing, and repair standards. • Submit supplemental reports as needed (e.g., severe incident reports, ITV reports). • Provide exceptional customer service to all insureds, clients, and stakeholders. • Maintain high standards of professional conduct throughout all assignments. • Perform additional responsibilities as assigned.