• Conduct high-volume inbound and outbound patient outreach through phone to educate, engage, support, and enroll eligible patients. • Explain the purpose, benefits, and value of care management programs in a clear, accurate, and patient-friendly manner. • Build rapport with patients while professionally addressing questions, concerns, and enrollment objections to encourage participation. • Manage the Scheduling inbox by responding to patient inquiries, triaging requests, routing clinical concerns, and ensuring timely follow-up in accordance with established workflows. • Accurately document patient interactions, outreach attempts, enrollment outcomes, and other required information in a timely manner. • Collaborate with client care teams, providers, and internal partners to ensure a seamless patient experience and continuity of care. • Follow established outreach workflows, scripts, quality standards, and compliance requirements while adapting conversations to meet individual patient needs. • Identify and escalate patient concerns, engagement barriers, and operational issues while effectively managing competing priorities and contributing to process improvements that support enrollment success.

• Serve as the first point of contact that will introduce patients to the program and help them enroll via a smartphone app • Conduct outbound calls (to program-eligible patients) and successfully convert those calls into enrollments • Create exceptional patient enrollment experiences and share insights with your peers • Evangelize the program benefits and the impact it will have on member health • Deliver value to our partners and strengthen relationships through feedback, communication, and collaboration • Gather patient insights on enrollment experience in order to outline areas of growth and opportunity • Maximize team growth by delivering observations and identifying trends to help the team as it grows

• Conducts the enrollment process with the person served and their circle of support in a timely manner. • Ensures enrollment documents are complete and accurate. • Recommends improvements to internal process/systems to prevent future issues and to enhance service experience. • Maintains confidentiality and HIPAA compliance. • Upholds company values and mission.

• Conducts the enrollment process with the person served and their circle of support (i.e., families, guardians) in a timely manner. • Ensures enrollment documents are complete and accurate. • Recommends improvements to internal process/systems to prevent future issues and to enhance service experience. • Maintains confidentiality and HIPAA compliance. • Upholds company values and mission. • Other duties as assigned.