Role Description Are you someone who craves flexibility and growth in your career? Your next adventure starts here! We're on the hunt for passionate and dedicated professionals to join our elite customer service leadership team (life insurance). Imagine the freedom of working from home with a flexible schedule that empowers you to effortlessly balance your personal and professional life, all while climbing the career ladder. Qualifications - A commitment to delivering outstanding customer service experiences. - Excellent communication and interpersonal skills. - The ability to lead and inspire teams to achieve greatness. - A desire to grow professionally while maintaining a healthy work-life balance. Requirements - Work from the comfort of your home and design your schedule to fit your lifestyle, giving you the freedom to focus on what truly matters. - Be part of a nurturing environment that values harmony between work and life, offering the support and flexibility you need to thrive. - Gain access to mentorship from experienced leaders who are committed to your success, helping you grow and shine in your role. Benefits - Top performers are rewarded with unforgettable incentive trips to exotic locales. - Enjoy peace of mind with our insurance reimbursement program that protects your well-being. - Sharpen your skills with specialized training designed to propel you to the top of customer service management. - Benefit from the protections and perks of a unionized environment, ensuring your voice is heard and your rights are upheld.

• Maintains awareness of the pertinent elements of contract and scope of work for assigned project(s) • Reviews and adheres to the requirements of study-specific Clinical Data Management Plans • Creates and enters test data for User Acceptance Testing (UAT) • Performs User Acceptance Testing (UAT) for data entry screens, edits and data review listings • Receives and enters lab normal ranges • Completes and submits Clinical Database Management System (CDMS)-specific access forms and/or spreadsheets • Performs reviews of discrepancy (edit check) output and validation listings based on data entered into the clinical database • Resolves answered queries and requeries where appropriate • For paper studies, takes receipt of, and reviews, Data Clarification Forms (DCFs) • Submits copies of the DCFs to sponsors as necessary • For paper studies, performs internal QC checks via listing output from database against CRFs and DCFs • For EDC studies, performs DM quality review and/or other internal QC checks as required per applicable electronic data capture (EDC) systems • Participates in internal meetings and internal/external audits as required • Maintains proficiency in Data Management systems and processes through regular trainings • Performs SAS mapping QC whereby discrepancies are noted on the SAS mapping test logs • Coordinates the work of CDAs assigned to the project • Provides training on data management activities and systems • Completes tasks within timeframe by appropriately prioritizing multiple tasks within or across projects • Runs data cleaning and/or status reports

• Drive encounter data quality, compliance, and operational performance. • Lead a team of 2–5 associates overseeing Medicare and Medicaid encounter data operations. • Identify and implement process improvements to increase efficiency, quality, and compliance. • Serve as a subject matter expert for Medicare and Medicaid encounter error correction processes. • Present performance results, key accomplishments, and areas of concern to business stakeholders.

• Define and govern metadata (data definition & structure) across workflows, automation, and AI-driven processes to ensure consistent, controlled system behavior • Establish standards for system configuration design, reuse, and lifecycle management across Salesforce and integrated platforms • Lead end-to-end data conversion as a business function—not just a technical activity • Partner with regions to drive data assessment, profiling, cleansing, and enrichment • Own object mapping from legacy systems to Salesforce and downstream platforms, ensuring decisions support operational continuity, auditability, and reporting integrity • Own the end-to-end governance of system configuration changes, including intake, prioritization, impact assessment, and release management • Establish full traceability of metadata changes, ensuring who changed what, when, and why is always visible • Govern AI agents (e.g., Agentforce) to ensure their actions are predictable, explainable, and aligned with business rules • Provide governance over data conversion activities, ensuring alignment between metadata structures, data models, and migration logic • Serve as the governance counterpart to IT and platform teams