Role Description Intertek is actively seeking a Product Manager to join our People Assurance team in a remote setting. This individual contributor supports the Product Management function across one or more products and is responsible for directing teams with the right priorities for desktop and web applications. - Being passionate about assigned products, especially within learning & development and AI-powered platforms. - Leading the vision, strategy, roadmap, and success of key products within our training solutions technology platform. - Working cross-functionally to shepherd the product from conception, through development, to launch. - Representing customer needs and business objectives, defining success, and rallying teams to deliver innovative AI-enhanced solutions that delight customers and drive business results. - Leveraging AI tools to rapidly prototype, build mockups, and develop proof-of-concept (POC) experiences that accelerate product discovery. Qualifications - Bachelor’s degree in computer science, Instructional Design, Educational Technology, Business, or a related field. - 3+ years of experience in software product management, with at least 2+ years focused on Learning & Development or HR technology platforms. - Significant hands-on experience with AI tools, technologies, and platforms; ability to evaluate, integrate, and communicate AI capabilities to both technical and non-technical audiences. - Ability to travel as business needs dictate (approximately 5%). - Proven track record of successfully launching and managing software products from concept to delivery using Agile methodologies (Scrum, SAFe). - Proficiency with Jira for backlog management, sprint planning, and release tracking. - This is a remote position; however, applicants must reside in and be able to legally work in the United States. Requirements - Experience in food safety, manufacturing, or regulated industry training environments. - Knowledge of applicable data privacy practices and regulations (PCI, PII, PHI, HIPAA, GDPR, ADA, etc.). - Experience working at industry tradeshows and leading customer site visits or product demos. Benefits - Competitive compensation packages. - Medical, dental, vision, life, and disability insurance. - 401(k) with company match. - Generous vacation / sick time (PTO). - Tuition reimbursement. - And more.

Role Description As a Product Manager in the ABS Product Studio, you’ll partner directly with one or more Ministry Leaders to turn complex ministry needs into digital experiences that deepen Bible access, engagement, and advocacy. You are comfortable as a strategist, project manager, designer, and technologist, leading through a product lifecycle that is evidence-driven and human-centered. You’re fluent with AI for research, prototyping, and ideation, and you know when to slow down for the human discernment ministry work demands. Minimum Spiritual and Personal Commitment - Demonstrate a personal commitment to Jesus Christ. - Identify with and participate in a Christian church and proactively seek to grow in their Christian faith. - Actively participate in organizational prayer, devotional times, and organization-wide events. - Maintain an exemplary standard of Christian ethics, behavior, and conduct within ABS and in their public and private life outside of ABS and always seek to uphold ABS’ Standards of Conduct and Affirmation of Biblical Community. - Demonstrate Christian maturity in all interactions as displayed by good judgment based on biblical values and principles. - Actively incorporate their faith in all aspects of their daily work. - Demonstrate desire and ability to support organizational biblical and religious goals and participate in regular work-related spiritual activities without reservation. - Have a personal passion for and belief in the Word of God, its ability to transform lives, and the mission of American Bible Society. - Demonstrate alignment with the vision, mission, and values of American Bible Society. Key Responsibilities - Product Strategy - Own the product vision and roadmap for one product, in partnership with a ministry leader, translating complex ministry needs into clear, prioritized outcomes. - Define strategy, priorities, schedule, resource allocation, and budget, and translate them into a prioritized backlog with a release plan. - Define missional needs and measurable outcomes (objectives and key results), ensuring every effort advances the product's mission and delivers meaningful impact. - Continuously monitor market trends and emerging technologies to inform product strategy. - Product Development - Apply human-centered design and design-thinking principles, facilitating workshops with cross-functional teams to align user needs with ministry and business goals. - Conduct research and interview ministry stakeholders and end users to identify challenges, opportunities, and unmet needs. - Analyze and synthesize user feedback, behaviors, and motivations into actionable recommendations that shape product decisions and validate strategy. - Create wireframes or prototypes to visualize and test UX solutions to real user problems. - Lead and motivate cross-functional teams to plan, build, and deliver high-quality, fully tested product enhancements that meet business goals and user expectations. - Write and manage the flow of epics and user stories that guide development. - Facilitate key agile ceremonies (Sprint Planning, Reviews, Retrospectives, Backlog Refinement) and remove obstacles so the team can execute efficiently. - Ensure ABS team and vendor capacity align with product goals and budget. - Product Operations - Ensure execution aligns with strategic priorities and key performance indicators. - Establish structures to monitor product analytics and usage data, ensuring that performance insights are regularly reviewed and accessible to ministry leaders. - Monitor vendor performance and SLAs, ensuring that contracts, renewals, and deliverables remain on track. - Stakeholder Communication & Impact - Communicate proactively with ministry stakeholders, senior leadership, partners, and donors about product status, risks, trade-offs, and opportunities. - Support proposal, fundraising, and business-development efforts through data dashboards, impact reports, product narratives, and data-driven storytelling. - Synthesize annual and quarterly OKRs and report progress against KPIs to senior leadership. - Evaluate post-launch outcomes and impact, presenting successes, challenges, and recommended solutions, and executing leadership direction with accountability. - Partner with Marketing to express brand identity. Qualifications - Bachelor’s degree in a related field, or equivalent experience. - 3+ years of product management experience, including at least 2 years leading complex digital products end-to-end. - A proven track record of taking products from concept through launch, with measurable outcomes. - Deep fluency in user research, design thinking, and lean/agile delivery. - Strong written and verbal communication, including comfort presenting to senior executives. - Experience writing and managing user stories, roadmaps, and OKRs. - Comfort working closely with designers and engineers, including providing feedback on UX and technical trade-offs. - Working knowledge of analytics and experimentation. - Familiarity with modern product tools (e.g., Monday.com, Jira/Confluence, Figma, Mixpanel/GA, Notion). Preferred, not required - Experience working with AI/agentic product workflows. - Background with non-profit, ministry, or mission-driven organizations. Key Competencies - Demonstrate desire and ability to support organizational biblical and religious goals and participate in regular work-related spiritual activities without reservation. - Have a personal passion for and belief in the Word of God, its ability to transform lives, and the mission of American Bible Society. - Demonstrate alignment with the vision, mission, and values of American Bible Society. Physical Demands/Work Environment - Sedentary work. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. - The role requires close visual acuity to perform an activity such as viewing a computer terminal for extended periods. - Ability to travel, navigate unknown situations with travel logistics, and manage stress of travel which may include long periods of sitting, walking, and enduring environmental changes. Office Location - Remote Core Hours - 8:30 a.m. - 5:00 p.m. with at least 6 hours overlap with Eastern time Travel Required - Some domestic and international travel is required (estimating 2-8 trips per year). Additional Information - Background Check: Candidates must pass a background check as a condition of employment. This may include criminal history, credit check, and verification of employment and education history. - Reference Checks: Employment is contingent upon satisfactory reference checks. - Eligibility to Work: Candidates must provide proof of eligibility to work in the United States. - Affirmation of Biblical Community: Candidates must sign and agree to uphold the ABS Affirmation of Biblical Community as a condition of employment.

• Own the end-to-end agent and supervisor experience across live and post-interaction surfaces. • Set the standard for information hierarchy, interaction ergonomics, and real-time UX in dense operator tooling. • Partner with design to prototype and pressure-test flows before a line of production code ships. • Define perceived latency and interruption budgets for each real-time assist surface. • Measure success in AHT, agent adoption, CSAT, and the acceptance rate of the suggestions you surface. • A capability area’s backlog and specs. • Acceptance criteria and customer-pilot targets. • The customer voice in every spec review. • Billing-meter and RBAC scoping per feature. • Writes the one-page specs that gate every build.

• You’re one of two PMs reporting to the VP, Product Management. You own the platform behind the product — the AI services, Desktop Intercept, and Integrations that power every surface an agent or supervisor sees. • Your counterpart, PM – Workspace, owns the Agent UI, Control UI, and Active Listening UX on top of what you build. You partner constantly; you own different halves of the same product.