• Manage inbound and outbound calls while providing quality customer service and using effective communication • Answer 50-70 incoming calls per 8-hour shift • Process new and refill prescription orders • Fax and/or call veterinarians for refill requests • Check voicemail and return customer calls • Collaborate with pharmacists and other colleagues to ensure effective and efficient customer service • Inform patients of tracking status on their orders • Check and verify invoices/charges • Scan and file orders in appropriate folders • Read and understand prescription orders • Navigate multiple internal computer systems

• Responsible for traveling throughout the assigned region to capture patients’ retinal images for additional diagnostic review and potential treatment recommendations • Capture retinal images of diabetic patients’ eyes using a non-mydriatic fundus camera or automatic digital camera • Educate and set appropriate patient expectations regarding the purpose and retinal screening process • Upload and transmit patient images and reports through an online portal during or immediately after each screening • Travel to screening locations, perform screening prep, and wrap-up duties as outlined • Collaborate with remote team members and management, as well as screening location staff • Work with members of staff on identifying process improvements; and perform other duties as assigned by management • Work with a variety of patients in a physician's office setting and their homes • Coordinate patient flow with medical staff at a variety of offices

• Installing and servicing emergency phone equipment for customers • Ensuring customers’ safety and security needs are met • Providing tools, materials, and support needed to run routes and perform installation and service duties • Managing installation projects and completing in a timely manner • Traveling as necessary to complete installations and service calls

• Installing and servicing emergency phone equipment for customers • Running routes and performing installation and service duties • Ensuring customers’ safety and security needs are met • Some travel involved, with certification in multiple states being a plus