• Identify opportunities for account expansion and upselling of additional services, driving incremental revenue generation • Participate in lead generation and new business activities, supporting the acquisition of new clients and opportunities • Manage and grow a portfolio of key client accounts (medium to big size/complexity), ensuring client satisfaction, retention, and revenue growth • Coordinate the execution of medium to complex research projects, ensuring timely delivery of results • Provide full guidance for sampling strategy development and monitor fieldwork performance • Maintain excellent day-to-day communication with clients, advising on potential roadblocks and corrective actions to ensure the best service and client satisfaction throughout the project lifecycle • Monitor project financials and performance metrics, ensuring projects are delivered on time, within budget, and to client expectations • Supporting clients from EMEA region

Role Description We are seeking an organized and client-focused Client Support Administrator to provide administrative and scheduling support while ensuring a smooth, professional experience for clients from start to finish. This fully remote position is ideal for someone who enjoys staying organized, communicating clearly, and managing multiple tasks efficiently. The ideal candidate enjoys structured work, thrives in detail-driven environments, and understands how important timely communication and follow-through are to creating a seamless client experience. If you are proactive, organized, and comfortable managing multiple moving parts, this role offers a strong opportunity to grow within a supportive remote team. Key Responsibilities: - Coordinate client bookings, schedules, and confirmations - Communicate with clients to gather necessary details and provide timely updates - Review documentation for accuracy and completeness - Monitor timelines, track changes, and follow up as needed - Maintain organized records within company systems Qualifications - Strong written and verbal communication skills - Excellent organization and attention to detail - Comfortable using online systems and digital tools - Able to work independently and manage priorities in a remote environment - Customer service or administrative experience preferred (not required) - Must be a citizen of the US, UK, Australia, Spain, or LATAM Benefits - 100% remote flexibility - Structured training and ongoing support - Growth opportunities within a supportive team environment

• Search and Optimization: Execute searches across multiple booking strategies: award travel, mileage and loyalty program redemptions, creative routing, and premium fare inventory • Identify the best available options for each client, combining routes, fare classes, and availability in ways that genuinely serve their goals, not just the most obvious result • Apply fare rules and availability knowledge to find solutions that are both accurate and creative • Document complete pricing details, fare rules, and booking requirements in our workflow systems so nothing is lost in handover. • Quote Creation and Client Delivery: Build polished, well-structured quotes that follow Ascend's standards for tone, clarity, and formatting • Add clear reasoning to every quote: why this route, what the fare rules mean for the client, the pros and cons of each option, and any availability considerations they need to know about • Deliver quotes within SLA targets: within 5 minutes for short-haul requests and within 25 minutes for long-haul or complex itineraries • Present options in a way that makes the client's decision easy and confident, not overwhelming. • Client Communication: Acknowledge every new client message within 30 seconds so they know it is being handled • Maintain proactive, high-touch communication throughout the search and booking process • Confirm key preferences before quoting: cabin class, routing preferences, loyalty program memberships, and any flexibility on dates or connections • Handle follow-up questions, clarifications, and booking confirmations with professionalism and genuine warmth. • Data Accuracy and Handovers: Maintain 100% accuracy across all workflow systems and client records: task status, client notes, booking details, and preferences updated in real time • Ensure seamless handovers to the Ticketing and Trip Fulfillment teams so the client's experience does not have any gaps • Document all key client interactions and decisions so the team has full context at every stage. • Escalation and Quality: Escalate VIP, high-complexity, or time-sensitive requests to your Team Lead immediately, rather than attempting to handle them alone • Flag pricing anomalies, policy concerns, or system issues when you spot them • Participate in quality audits and apply feedback to continuously improve your work.

Role Description This position is supporting the bank’s call center. Call centers create valuable interactions that build trust and loyalty. As a result, this Client Services and Solutions Specialist will play a pivotal role in nurturing strong relationships, providing exceptional client experiences and preventing fraud for our Bank of Jackson Hole, Bank Midwest, Community Banks of Colorado, and Hillcrest Bank clients. - Assist with client questions, complaints, and banking inquiries with courtesy, compassion, and professionalism. - Use effective communication, probing questions, and critical thinking to ascertain various needs while identifying any areas of fraud. - Perform within a well-defined structure where repeatable results are expected. - Maintain client interaction across multiple channels while navigating various systems and programs. - Adhere to established procedures and processes for fraud prevention. - Provide both internal and external Online Banking and Bill Payment support. - Offer resolution for client concerns and relevant solutions for personal banking financial needs. - Build rapport with clients and team members, treating them with respect and consideration. - Maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements. Qualifications - High School Education or equivalent. - Minimum of 2 years of relevant job experience within a bank call center. - Basic knowledge of call center protocol and client servicing experience. - Basic level of work experience, knowledge, and training in call center environment. - Fraud protection experience. Requirements - Associate’s degree (desired). - Experience with bank call center/client servicing (desired). - 3+ years of relevant job experience (desired). - Bilingual in Spanish and English (desired). - Fraud detection experience strongly desired. Skills and Abilities - Strong interpersonal skills and the ability to build peer and/or team cohesiveness. - Ability to think logically, analyze situations, and provide appropriate solutions, including personal banking products. - Strong oral and written communication skills to clearly articulate resolution to various issues. - Provide awareness on digital banking tools and general instruction to enhance the client user experience. - Ability to manage difficult and stressful situations in a fast-paced environment. - Ability to prioritize competing demands and effectively manage multiple tasks. - Responsiveness and flexibility; ability to adapt to changes. - Proficient in Microsoft Excel, Word, and vendor web solutions. Work Environment - Work from home (WFH), Virtual, Remote environment. - Hours can vary from 8am-7pm M-F CT and every other Saturday 9am-2pm CT. - Must be able to work at a rapid pace for long periods (typically no longer than 8 hours). - Must be able to work overtime as necessary. Benefits - Eligibility to participate in a scorecard-based incentive plan based on company and individual performance. - Generous benefits package including medical, dental, vision, critical illness, accident and hospital indemnity insurance. - Company paid life insurance. - Parental benefits. - 401k and associate stock purchase program. - Paid time off and education reimbursement. - Associate banking perks.