• Navigate and resolve challenges within accounts to ensure customer needs are met. • Build a strategic territory plan by aligning shared priorities and applying insights and tactics. • Partner proactively with territory teammates, field teams, and home-office colleagues. • Use territory data and market trends to uncover local insights and lead impactful customer engagements. • Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions.

• Ensure that the firm receives timely payments from debtors. • Monitor accounts, contacting clients with overdue balances, negotiating payment plans, and documenting collection efforts. • Serve as a liaison between the firm and its clients, helping maintain financial stability. • Regularly review the firm’s accounts receivable to identify overdue accounts. • Keep track of outstanding debts and prioritize collection efforts. • Ensure firm commitments are adhered to as related to billing, providing direct contact and follow-up with each partner and client as assigned to ensure timely billing and collections. • Contact clients with overdue accounts via phone, email, or written correspondence. • Communicate professionally and empathetically, maintaining positive relationships while addressing payment issues. • Address client inquiries and complaints related to billing and outstanding balances. • Work collaboratively with clients to find mutually beneficial solutions. • Attempt to collect overdue amounts directly from clients. • Negotiate payment plans or settlements to facilitate debt recovery. • Generate monthly client reminder statements, making any necessary revisions. • Prepare bankruptcy claims, research, and submit claims for unclaimed property, propose, set up and maintain promissory notes/personal guarantees to ensure client compliance and assist in obtaining and interpreting the of research information/credit reports. • Prepare final demand letters for management’s signature to send to clients following approval by the Firm’s General Counsel’s office. • Recommend proposed transfers of any accounts to Firm’s collections attorney, including preparing the placement letter for management signature, gathering of all collection activities, client details and any other pertinent documentation. • Maintain accurate records of all communication with delinquent account holders, including date, time, name and title of person spoken to and details of conversation/email. • Document payment arrangements, promises to pay, and any other relevant details. • Provide consistent updates and correct client collections contact information to the business intake and client data teams. • Identify, research, and propose solutions to issues affecting the Firm’s ability to properly invoice its clients and/or the client’s ability to timely pay our invoices. • Prepare regular reports on the status of unpaid accounts and progress in debt recovery. • Keep the firm informed about collection activities and trends. • Update management of any potential collection issues requiring escalation and providing recommendations for resolution. • Provide timely submissions of any recommended proposed write offs accompanied by the required supporting information and appropriate coding. • Prepare, review, and distribute, as appropriate, monthly reports for delinquent AR and WIP to partners. • Provide reports reflecting AR analyses, aged WIP, DSO, potential and existing AR and WIP reserves, agreed upon metrics and key performance indicators. • Confer with billing partners to determine reason(s) for aged AR & WIP and present strategies to obtain payment and ensure timely billing of WIP. • Ensure the firm is in compliance with the terms of service, client’s outside counsel guidelines or any existing agreements in effect with respect to the client and/or matter. • Provide any accrual information to partners or clients as assigned or requested. • Act as the resource to partners and clients to resolve any issues hindering payment to the Firm or the billing of WIP. • Collaborate with our internal departments as required and related to the team’s projects, issues, and concerns. • Ability to support and train Client Account Specialist on processes and procedures. • Other duties as assigned.

• Promote a product to meet/exceed sales goals in community/private practices as well as hospitals/health systems • Comply with all company policies, required reports, requests and promotional compliance and effectively manage AbbVie field assets • Identify/uncover customer needs (training, clinical, operational, reimbursement) and address with appropriate AbbVie resources • Expert delivery of anatomical/procedural information and training • Provide education and clinical/injection training for residents, fellows, and other key hospital personnel • Collaborate with other Account Specialists to promote the product for approved indications and execute individual, department, or group resident/fellow trainings within hospital/health system accounts • Effectively utilize AbbVie's sales and data resources to enhance productivity and growth of AbbVie products while implementing U.S. Marketing Plan

• Promote a product to meet/exceed sales goals in community/private practices as well as hospitals/health systems • Identify/uncover customer needs (training, clinical, operational, reimbursement) and address with appropriate AbbVie resources • Provide education and clinical/injection training for residents, fellows, and other key hospital personnel • Expert delivery of anatomical/procedural information and training • Effectively utilize AbbVie's sales and data resources to enhance productivity and growth of AbbVie products • Collaborate with other Account Specialists to promote the product for approved indications