Business Development Representative (Cold Calling) About Sangoma Sangoma empowers businesses with essential communications through innovative, scalable, and reliable solutions. Our all-in-one platform spans voice, video, collaboration, contact center, networking, and security—keeping organizations connected anytime, anywhere. We combine the agility of a fast-growing technology company with the stability of a profitable, publicly traded organization. At Sangoma, we value collaboration, accountability, and a strong commitment to customer success. Sangoma is seeking a driven and energetic Business Development Representative to support our continued growth. This role is heavily focused on outbound prospecting and cold calling, engaging new and existing prospects to introduce Sangoma’s communications solutions and uncover qualified sales opportunities. As a front-line representative of Sangoma, you will build early-stage relationships, qualify interest, and work closely with Account Managers to generate pipeline across our Unified Communications portfolio. Your Role: - Proactively conduct high-volume outbound outreach, including cold calling, to new and existing prospects. - Complete 60–80 outbound call attempts per day across targeted accounts and lead lists. - Engage prospects to introduce Sangoma’s solutions, resources, and services. - Qualify leads by identifying business needs, decision-makers, timelines, and use cases. - Schedule 8–12 qualified meetings or discovery calls per month for sales team. - Identify and generate qualified pipeline opportunities aligned with defined qualification criteria. - Route qualified leads and opportunities to Account Managers for follow-up and closing. - Assist prospects and customers with navigating Sangoma’s e-commerce platform when applicable. - Answer basic sales inquiries related to renewals, product capabilities, and pricing. - Capture and share prospect feedback to support sales, marketing, and product teams. - Maintain accurate activity, notes, and opportunity details in Salesforce. - Stay current on Sangoma’s product portfolio and Unified Communications, UCaaS, and VoIP technologies. Performance Metrics: - Daily outbound activity (calls, emails, and touches) - Monthly meetings or discovery calls set - Qualified opportunities created - Pipeline value influenced or generated - Conversion rates from outreach to qualified meetings - CRM data accuracy and activity consistency

Business Development Representative (Cold Calling) About Sangoma Sangoma empowers businesses with essential communications through innovative, scalable, and reliable solutions. Our all-in-one platform spans voice, video, collaboration, contact center, networking, and security—keeping organizations connected anytime, anywhere. We combine the agility of a fast-growing technology company with the stability of a profitable, publicly traded organization. At Sangoma, we value collaboration, accountability, and a strong commitment to customer success. Sangoma is seeking a driven and energetic Business Development Representative to support our continued growth. This role is heavily focused on outbound prospecting and cold calling, engaging new and existing prospects to introduce Sangoma’s communications solutions and uncover qualified sales opportunities. As a front-line representative of Sangoma, you will build early-stage relationships, qualify interest, and work closely with Account Managers to generate pipeline across our Unified Communications portfolio. Your Role: - Proactively conduct high-volume outbound outreach, including cold calling, to new and existing prospects. - Complete 60–80 outbound call attempts per day across targeted accounts and lead lists. - Engage prospects to introduce Sangoma’s solutions, resources, and services. - Qualify leads by identifying business needs, decision-makers, timelines, and use cases. - Schedule 8–12 qualified meetings or discovery calls per month for sales team. - Identify and generate qualified pipeline opportunities aligned with defined qualification criteria. - Route qualified leads and opportunities to Account Managers for follow-up and closing. - Assist prospects and customers with navigating Sangoma’s e-commerce platform when applicable. - Answer basic sales inquiries related to renewals, product capabilities, and pricing. - Capture and share prospect feedback to support sales, marketing, and product teams. - Maintain accurate activity, notes, and opportunity details in Salesforce. - Stay current on Sangoma’s product portfolio and Unified Communications, UCaaS, and VoIP technologies. Performance Metrics: - Daily outbound activity (calls, emails, and touches) - Monthly meetings or discovery calls set - Qualified opportunities created - Pipeline value influenced or generated - Conversion rates from outreach to qualified meetings - CRM data accuracy and activity consistency

Business Development Representative (Cold Calling) About Sangoma Sangoma empowers businesses with essential communications through innovative, scalable, and reliable solutions. Our all-in-one platform spans voice, video, collaboration, contact center, networking, and security—keeping organizations connected anytime, anywhere. We combine the agility of a fast-growing technology company with the stability of a profitable, publicly traded organization. At Sangoma, we value collaboration, accountability, and a strong commitment to customer success. Sangoma is seeking a driven and energetic Business Development Representative to support our continued growth. This role is heavily focused on outbound prospecting and cold calling, engaging new and existing prospects to introduce Sangoma’s communications solutions and uncover qualified sales opportunities. As a front-line representative of Sangoma, you will build early-stage relationships, qualify interest, and work closely with Account Managers to generate pipeline across our Unified Communications portfolio. Your Role: - Proactively conduct high-volume outbound outreach, including cold calling, to new and existing prospects. - Complete 60–80 outbound call attempts per day across targeted accounts and lead lists. - Engage prospects to introduce Sangoma’s solutions, resources, and services. - Qualify leads by identifying business needs, decision-makers, timelines, and use cases. - Schedule 8–12 qualified meetings or discovery calls per month for sales team. - Identify and generate qualified pipeline opportunities aligned with defined qualification criteria. - Route qualified leads and opportunities to Account Managers for follow-up and closing. - Assist prospects and customers with navigating Sangoma’s e-commerce platform when applicable. - Answer basic sales inquiries related to renewals, product capabilities, and pricing. - Capture and share prospect feedback to support sales, marketing, and product teams. - Maintain accurate activity, notes, and opportunity details in Salesforce. - Stay current on Sangoma’s product portfolio and Unified Communications, UCaaS, and VoIP technologies. Performance Metrics: - Daily outbound activity (calls, emails, and touches) - Monthly meetings or discovery calls set - Qualified opportunities created - Pipeline value influenced or generated - Conversion rates from outreach to qualified meetings - CRM data accuracy and activity consistency

• Establish and maintain effective communication channels across business units and project teams. • Manage the storage, organization, and retrieval of project communications, documentation, and business metrics. • Review contracts, cost proposals, and contract amendments to ensure accuracy and compliance. • Develop and maintain project plans, including work breakdown structures, milestones, and timelines. • Define, document, and improve business and operational processes. • Track project budgets and expenditures, ensuring costs are controlled and aligned with approved budgets. • Monitor financial transactions and validate spend against forecasts and controls. • Identify potential budget overruns and proactively recommend mitigation strategies. • Provide ongoing reporting and insights to project managers or directors to support decision-making.