• Lead coordination with customers to elicit and translate business needs into detailed functional requirements • Collaborate with development team to design and transition functional requirements into technical solution • Develop a trusting relationship with customers to better support the business areas on enhancement requests and system-related issues • Continuously explore new technologies to further facilitate discussions on how they could be used to make our processes more efficient • Test user stories and ensure all acceptance criteria is met • Work within an agile environment following sprint commitments and release schedules • Acts as a resource to help define the scope and objectives of moderately complex system-related projects • Creates, maintains and coordinates updates to moderately complex critical system data elements and configurable applications • Prepares end-user procedures and manuals and provides end-user training for moderately complex new or changed system functionality • Mentors and trains team members on technology, as well as best practices and standards

• Work as part of the IT Planning & Engagement team • Collaborate with the Director of Business Systems Analysts • Elicit and translate business needs into detailed functional requirements • Collaborate with development team to design and transition functional requirements into technical solutions • Develop a trusting relationship with customers • Test user stories and ensure all acceptance criteria is met • Work within an agile environment following sprint commitments and release schedules • Help define the scope and objectives of moderately complex system-related projects • Prepare end-user procedures and manuals and provide end-user training

• Design systems and ship them • Build forecast and deal engine • Create territory and quota models • Own cross-functional GTM projects end to end • Partner with Marketing to define pipeline

• Determine and define project scope and objectives • Respond to and coordinate IT tickets/Business Analyst • Participate in testing both enhancement and support tickets • Work with stakeholders to prioritize requirements effectively based on business value, risks and constraints • Interaction with IT/Systems, Business Analyst, Regulatory Affairs, UW, Sales/Distribution, Accounting, and Claims • Provides strategic input and personal insurance subject matter expertise for system implementations of project related changes • Analyzes and recommends system process improvements to the various product processes associated with full policy life cycle • Data analysis of various source systems to data and business intelligence applications • Elicit, analyze, specify and communicate business, system and implementation requirements