• Lead all Community Health Worker operations across markets, including workforce planning, deployment, productivity, and performance management • Establish consistent standards for home visits, community-based interventions, member engagement, outreach, and field documentation • Build management systems that support coaching, accountability, quality, and professional development across the CHW organization • Partner closely with Nurse Practitioners, RN Care Managers, Behavioral Health Case Managers, and Care Coordinators to ensure seamless integration within care teams • Monitor operational performance and identify opportunities to improve member engagement, retention, and outcomes • Support expansion into new markets while maintaining consistency of service delivery and operational excellence • Serve as the primary leader responsible for the effectiveness and scalability of the CHW function

Role Description Du wirst Teil des Teams, das unsere Shipping-Plattform für den E-Commerce-Mittelstand baut. Unsere Product Engineers verantworten Discovery und Umsetzung, du sorgst dafür, dass die Qualität stimmt und Kundenprobleme schnell gelöst werden. Testing und Third-Level-Support übernimmst du gemeinsam mit einem erfahrenen Kollegen. Responsibilities - Du testest neue Features und Bugfixes manuell und dokumentierst die Ergebnisse in Jira. - Du pflegst und erweiterst die Testumgebung, damit sie echte Kundenszenarien abbildet. - Du bearbeitest Second- und Third-Level-Support-Anfragen und löst Kundenprobleme zuverlässig. - Du erstellst aus Support-Fällen klare Jira-Tickets mit genug Kontext für die Product Engineers. - Du reduzierst künftiges Support-Volumen durch bessere Dokumentation, Self-Service und KI-gestützte Automatisierung. Qualifications - Du hast Erfahrung in QA oder technischem Support für Software-Produkte. - Du verstehst, wie Kunden im E-Commerce oder in der Logistik arbeiten und was sie von Software erwarten. - Du kennst dich mit Jira aus und legst gut strukturierte Tickets an. - Du kommunizierst klar und freundlich im schriftlichen Kundenkontakt. - Du arbeitest eigenständig und erkennst selbst, was gebraucht wird. - Du verfügst über fließende Deutschkenntnisse in Wort und Schrift sowie sehr gute Englischkenntnisse. Good to Have - Kenntnisse in JTL-Wawi oder JTL-Shipping. - Erfahrung mit Testautomatisierung oder Test-Frameworks. - Technisches Grundverständnis: Logs lesen, einfache Diagnose, API-Konzepte verstehen. - Erfahrung mit Confluence für Dokumentation. Benefits - Remote-first innerhalb Deutschlands, mit der Möglichkeit, bis zu 180 Tage pro Jahr aus berechtigten Ländern remote zu arbeiten. - Essenszuschuss von bis zu 115 € netto pro Monat. - Ergonomische Arbeitsplatzpauschale für die Ausstattung deines Homeoffice. - Regelmäßige Teamevents, unternehmensweite Offsites sowie Sommer- und Weihnachtsfeiern, um den Austausch in einem Remote-first-Unternehmen zu fördern. - Zuschuss für EGYM Wellpass und JobRad. - Finanzielle Benefits, einschließlich vermögenswirksamer Leistungen sowie einer betrieblichen Altersvorsorge.

• Act as the customer operations liaison to lead multiple market ready health care solutions and services launch projects simultaneously. • Mobilize cross-functional efforts within customer operations to define strategies, develop tools and execute programs that drive the launch of world class solutions and services to its customers. • Manage the launch through early access pilots to commercial availability in a way that maximizes the outcomes of the customer operations organization, customer time-to-value, and company time to revenue. • Leverage SaaS new product introduction experience, project management skills and business acumen to build effective cross-functional partnerships, influence the business and use organization skills to navigate ambiguity. • Work in conjunction with product leaders and cross-functional teams.

Role Description Forbes is seeking a Director of Creator Operations who will build and optimize the operational infrastructure that powers our Creator Network ecosystem. You will partner closely with Creators and Strategic Operations of Video and Social leadership to streamline internal processes, accelerate business velocity, and turn ambitious creative concepts into highly efficient operational realities. You will serve as the bridge between business strategy and execution, ensuring our legal, financial, and cross-functional partnerships are seamlessly managed to support our rapid growth. Responsibilities: - Contract Management: Serve as the primary operational point of contact for the Legal team, managing contract pipelines and accelerating internal approval workflows to close creator and other strategic business deals in a timely manner. - Podcast Acquisition: Oversee end-to-end operational support for podcast acquisitions and new creator-led media expansions, ensuring smooth evaluation, negotiation, onboarding, and integration. - Cross-Functional Operations: Partner directly with cross-functional teams (Finance, Production, Product, Legal, Sales, Live Events) to manage workflows and approval processes and eliminate operational bottlenecks to help the team move faster. - New Revenue Initiatives: Lead the strategic operational planning and execution for new B2C and B2B creator-led business concepts. - Process Optimization: Establish, standardize, and scale backend workflows to efficiently support a growing network of high-profile creators and original intellectual property (IP). Qualifications - 8-10 years of business operations or business development experience, with a strong preference for a proven track record within the creator economy, digital media, or talent management industries. - Operational Mindset: You excel at turning ambiguity into highly organized, scalable systems and are comfortable driving structure in a fast-paced environment. - Contract Lifecycle Expertise: Proven experience navigating complex contract workflows and working hand-in-hand with internal legal teams and business leadership. - Entrepreneurial Drive: Experience or a strong interest in launching digital content programs and products, and managing new business lines from scratch. - Exceptional Collaborator: An expert at cross-functional communication who can influence across departments to unblock projects and accelerate timelines. Requirements - The annual base salary range for this role is $160,000 - $165,000. - Forbes has estimated the compensation range set forth above in good faith. The compensation range is what we believe we will offer, and ultimately pay, a successful candidate. - In determining this range, we consider the experience, level of education (if applicable to the role), knowledge, skills, and abilities required to be had by a successful candidate as well as the budget and the company’s pay rates, generally. - This position is only open to candidates residing in California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Maine, Maryland, Massachusetts, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, & Washington. Benefits - Forbes aims to offer employees the flexibility they need in order to be successful. - Some positions may require candidates to be based in a specific location for consideration while some roles may be fully remote (within the U.S.) if it aligns with the needs of the position. Company Description Forbes is an equal opportunity employer.