• Ensure monitoring and uninterrupted operation of company services • Write and maintain alerting rules and runbooks • Perform triage of incoming incidents and initial diagnosis of issues • Build and maintain escalation chains for incident response • Perform technical incident resolution activities according to runbooks • Participate in on-call rotations and post-incident reviews (RCA/postmortems) • Continuously improve observability coverage and reduce alert noise/false positives • Collaborate with development and infrastructure teams to identify reliability risks and implement preventive measures

• Support both software development and operational execution in a product-centic, small-company environment. • Blend hands-on development with runtime operations and ownership of recurring product data ingestion cycles. • Improve systems that drive products and continually enhance delivery. • Design, develop, and maintain backend services and supporting applications. • Build and enhance data ingestion components, including integrations, transformations, and validation logic. • Partner with teammates to debug and resolve production issues with a strong focus on root-cause analysis and long-term fixes. • Develop internal tools and automation to reduce friction and improve reliability. • Collaborate with product and data teams to ensure solutions are production-ready and operationally sound. • Own and execute recurring product data ingestion cycles. • Monitor ingestion runs, manage retries, and address failures or partial loads.

Role Description We are looking for a DevOps Engineer (L3/L4) to join a growing Platform Engineering team focused on supporting software engineers across the organization. - This position is highly customer-oriented, serving as the first point of contact for internal engineering teams. - Help troubleshoot cloud infrastructure, CI/CD, deployment, and platform-related issues. - Partner with a back-end platform team for more complex challenges. - Proactively identify recurring problems, automate repetitive tasks, and continuously improve the internal developer experience. - Contribute to larger infrastructure initiatives, helping shape the company's cloud strategy and build reliable, scalable AWS-based systems. - Ideal for engineers who enjoy solving technical problems and collaborating closely with software developers. Qualifications - 5+ years of experience as a DevOps Engineer, Site Reliability Engineer, Platform Engineer, Cloud Engineer, or similar role (L4 candidates typically have 7+ years). - Strong hands-on experience with AWS cloud services, including EC2, networking, IAM, and core infrastructure services. - Experience writing Infrastructure as Code using Terraform. - Strong scripting skills using Python and Bash. - Experience supporting Linux-based environments. - Experience building and maintaining CI/CD pipelines. - Experience debugging infrastructure, deployment, and networking issues with strong root cause analysis skills. - Experience supporting cloud-native applications and containerized workloads. - Familiarity with monitoring, logging, and observability tools. - Ability to gather requirements and communicate effectively with software engineers and non-infrastructure stakeholders. - Strong troubleshooting mindset with a customer-first approach. - Comfortable working collaboratively across engineering teams. - Ability to work Central or Eastern US business hours. - Reliable internet connection, webcam, and microphone for remote collaboration. Requirements - Experience supporting internal developer platforms or Platform-as-a-Service (PaaS) environments. - Experience with Kubernetes (EKS), ECS, Docker, and container orchestration. - Experience with Jenkins, GitHub, CodeDeploy, or similar CI/CD tooling. - Experience with observability platforms such as DataDog, OpenTelemetry, ELK Stack, New Relic, or Sentry. - Experience with AWS services including Lambda, Aurora, DynamoDB, SQS, SNS, Kinesis, CloudFront, or CloudFormation. - Experience with cloud networking, routing, and VLANs. - Experience with Azure or Google Cloud Platform. - Experience administering Windows Servers, Active Directory, or ASP.NET deployments. - Software development experience in any programming language. - Experience mentoring junior engineers (particularly for L4 candidates). What you will do - Provide day-to-day technical support to internal software engineering teams on cloud infrastructure and platform-related issues. - Serve as the first line of technical support, escalating complex infrastructure issues when appropriate. - Troubleshoot deployment, networking, infrastructure, and CI/CD challenges. - Perform root cause analysis and implement long-term solutions to recurring problems. - Identify opportunities to automate manual operational tasks and improve engineering workflows. - Build, maintain, and improve Infrastructure as Code using Terraform. - Develop automation and tooling using Python and Bash. - Design, deploy, and maintain scalable AWS cloud infrastructure. - Collaborate closely with software engineers to understand platform needs and translate them into technical solutions. - Participate in code reviews, technical discussions, and architectural improvements. - Contribute to improving platform reliability, scalability, security, and operational excellence. - Mentor other engineers and promote engineering best practices (L4). Benefits - Educational resources - Flexible schedule and Work From Anywhere - Referral Program - Supportive and chill atmosphere

Role Description At Pavago, one of our clients is hiring a DevOps Engineer to design, automate, and scale modern cloud infrastructure that powers high-performing applications and engineering teams. This is a hands-on engineering role focused on cloud infrastructure, CI/CD automation, Kubernetes, Infrastructure-as-Code (IaC), monitoring, and platform reliability. You’ll work closely with software engineers to: - Improve deployment processes - Automate workflows - Strengthen infrastructure security - Ensure production environments remain scalable and resilient If you’re passionate about automation, cloud-native technologies, and building reliable systems that enable engineering teams to move faster, this role is built for you. Qualifications - 3+ years of experience in DevOps, Cloud Engineering, Site Reliability Engineering (SRE), or Infrastructure Engineering - Hands-on experience with AWS, Azure, or GCP - Experience with Docker and Kubernetes - Experience with CI/CD pipelines - Experience with Infrastructure-as-Code tools such as Terraform, CloudFormation, or Pulumi - Strong scripting skills using Python, Bash, or PowerShell - Strong troubleshooting and automation mindset - Excellent written and verbal English communication skills Requirements - Experience working in Terraform-heavy environments - Multi-cloud infrastructure experience - Experience supporting high-traffic or high-availability applications - Familiarity with microservices architectures - Cloud cost optimization experience - Experience with monitoring, observability, and platform engineering Benefits - Fully remote opportunity - Work with modern cloud-native technologies - High ownership and technical impact - Opportunity to solve large-scale infrastructure challenges - Continuous exposure to automation and platform engineering - Clear career progression into Senior DevOps Engineer, Platform Engineer, Cloud Architect, or Site Reliability Engineer (SRE) Interview Process - Initial Phone Screen - Spark Hire Intro Video (3–5 minutes) - Technical Interview - Final Client Interview - Offer & Background Verification What Happens After You Apply Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video. This short, self-recorded video is the next step that completes your application and can be recorded whenever it’s convenient for you. Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team. This helps the team evaluate your communication style early, making future interviews more meaningful and reducing unnecessary interview rounds. Don’t overthink it—you can record your video as many times as you’d like before submitting it. Only your final submission will be reviewed. Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after submitting your application. Apply Now If you’re passionate about cloud infrastructure, automation, Kubernetes, and building reliable systems that power modern applications, we’d love to hear from you. Apply today and help build scalable, resilient infrastructure for a growing engineering team.