• At Coconut, we connect founders and businesses with top-tier remote talent while prioritizing meaningful, reliable partnerships. • We're currently looking for top talent to fill the role below: • Lead and manage the remote team, ensuring everyone stays accountable to their KPIs. • Oversee projects from planning through execution. • Own and improve operational workflows and SOPs. • Clearly communicate priorities, expectations, and organizational updates. • Manage up effectively with visionary executives. • Monitor KPIs and team performance.

• Ensure seamless day-to-day operations by managing workflows, optimizing internal processes, and maintaining clear documentation. • Draft company policies, SOPs, and internal guidelines to enhance structure and clarity. • Identify inefficiencies in business operations and implement practical solutions to improve overall performance. • Coordinate cross-functional initiatives, ensuring teams are aligned with key business objectives. • Track and analyze key performance indicators (KPIs) to measure operational success and identify areas for improvement. • Manage the flow of critical business information, ensuring the Executive has timely access to relevant insights. • Maintain strong relationships with internal and external stakeholders to facilitate smooth operations and decision-making. • Collaborate with the client to identify opportunities for business scalability and efficiency. • Implement best practices and support long-term strategic planning efforts to drive sustainable growth. • Serve as the point of contact for your client’s emails, phone calls, and other professional communication, ensuring responses are timely and professional.

Role Description As a Business Operations / GTM Assistant, you will be the operational backbone of a fast-growing, AI-forward tech company - keeping contracts, payments, CRM data, and vendor relationships running accurately and on time, while building the systems that make repeatable work disappear. This is a cross-functional support role split between Business Operations and GTM/Sales support. - Send contracts and agreements for signature; track status and file signed copies to the correct customer record. - Keep contract and agreement templates current as requirements evolve. - Process vendor and ad hoc invoice payments; monitor and resolve failed payments daily. - Track referral and partner payments. - Confirm billing and subscription systems are updated on customer offboarding; coordinate related tickets. - Manage recurring vendor/partner billing and monthly cost-allocation reporting for accurate P&L reporting. - Process weekly reimbursements and coordinate company card issuance and requests. - Track and incorporate HR policy updates (e.g., state law compliance, employee handbook updates). - Document SOPs and identify where AI or automation could take over manual work. Qualifications - 1–3+ years of experience in business operations, sales operations, executive support, or a similar cross-functional role. - Strong organizational skills - owns many concurrent, detail-heavy workflows without dropping things. - Experience handling invoicing, billing, or vendor payment processing accurately and with discretion. - CRM fluency - keeps HubSpot (or similar) clean and current, or learns fast. - Ability to manage the contract signature process end to end. - Clear, professional written English communication - for internal coordination and external follow-ups. - Proactive follow-through - closes the loop without being asked. - Comfort working across multiple tools: CRM, payments, HR systems, and contracts simultaneously. - AI-forward mindset - motivated to use AI tools to eliminate repetitive manual work. - Comfortable working independently in a fast-paced startup environment with shifting priorities. Requirements - HubSpot CRM experience - creating and maintaining deals, contacts, and pipeline attribution. - Hands-on experience with billing or payment platforms such as Stripe or Ramp. - BDR or SDR background - helpful for supporting the GTM and outbound side of the role. - Experience building SOPs or internal process documentation. - Background in cross-functional roles: project management, merchandising operations, logistics, or startup executive support. - Demonstrated use of AI tools (ChatGPT, Claude, or similar) to streamline or automate daily workflows. Benefits - Salary: $1,500 - 2,500 USD per month. - PTO: 15 days PTO. - Holidays: Local or US Holidays.

• Own the GTM systems stack end-to-end, including Salesforce, Salesforce CPQ, Marketo, Clay, ZoomInfo, CommonRoom and the integrations between them. • Lead Salesforce architecture and governance across objects, fields, flows, validation rules, routing logic, and integration endpoints. • Build automation and AI-powered workflows that remove manual work across lead routing, lifecycle management, handoffs, enrichment, and other core GTM motions. • Own data quality and enrichment infrastructure across Salesforce and Marketo to support ABM, outbound, forecasting, and operational visibility. • Turn ambiguous requests from Sales, Marketing, and Customer Success into scalable system solutions with clear tradeoffs, strong follow-through, and durable documentation. • Manage and develop a small team, set priorities, unblock work, and create the operating rhythm that keeps GTM systems fast, reliable, and maintainable.