• Provide assistance to viewers via phone and/or chat regarding account management, billing queries, content questions, and basic navigation of our site and applications. • Make Disney Streaming product recommendations on each viewer interaction. • Other duties as assigned.

• Handle provider compensation inquiries through ticket-based workflows, contributing to SLA requirements and completing upwards of 600 tickets per week. • Research, investigate, and resolve provider compensation inquiries, including missed session payments, rate questions, bonus eligibility, and payment discrepancies. • Ensure all compensation decisions align with internal policies, documented guidelines, and program integrity standards. • Identify potential trends in compensation irregularities or bonus misuse and escalate when necessary. • Evaluate provider eligibility for onboarding incentives, state-based programs, and bonus structures based on established criteria. • Communicate bonus approval or denial decisions clearly and transparently. • Maintain up-to-date knowledge of evolving incentive guidelines and assist with documentation updates as needed.

• Receive calls from members in regards to various healthcare issues (e.g., infertility, disease, medication, etc.) and determine best course of action/s to assist the members while adhering to established policies, procedures, and key performance indicators (KPIs) • Build relationships with members in order to collaborate and develop plans of action by going above and beyond members’ initial requests • Assist and educate members in understanding their medical conditions, associated health testing, test result interpretation, and health options available to them • Provide members choices in medical care providers and services based on the members’ clinical needs, geographic locations and available benefit offerings • Research providers through credentialing, education checks and affiliations with notable medical centers within the member’s plan • Facilitate communication among members, treating physicians, and insurance carriers • Document cases in the department’s case management system using approved processes and procedures • Keep up-to-date on patient care procedures which include diagnosis, pre-certification, prior authorization, pre-service and post-service denials • Continuously stay up to date on various health issues and medical procedures necessary to offer top of the line feedback to members • Mentor new team members

• Assists clients in reporting claims to carriers, advise on managing emergency services and how to begin documenting the claim. • Consider and advise client on any other resources such as restoration firms, engineering consultants or claim preparation services. • Assist clients with managing cash flow by advocating for early advance payments and ongoing partial payments as desired by the client. • Throughout the process anticipate potential issues and communicate to the client and the adjustment team. • Provide advice and guidance on carrier coverage positions. • Advocate for client in response to any adverse coverage position. • Manage client claims to bring about timely and fair settlement by appropriate follow up activities and settlement negotiations. • Provide input to Risk Solutions placement team on client claims status as requested. • Provide feedback to the placement team on any identified coverage issues or concerns. • Develop Service Plans for claims handling based on client needs. • Support and strengthen the Practice through individual contributions and suggestions, mentoring and coaching of junior team members inside and outside the Practice, communicating of success stories to our internal team and to clients as appropriate. • Provide assistance and support for new business development/RFPs. • Develop and maintain relationships with clients, independent adjusters and vendors for the benefit of our clients. • Keep current on marketplace changes. • Attend required training sessions, courses, etc. to develop and maintain up-to-date skills and maintenance of your broker’s license. • Maintain appropriate level of confidentiality of information processed. • Follow all company policies and procedures. • Other duties as assigned.