Role Description The Manager, Optical Network Operations Center (NOC) is responsible for: - Optical networking issue trouble response for break/fix and Operational Readiness. - Working with clients to ensure maximum availability of services. - Daily activities including performance monitoring, load management, process adherence/improvement, problem management, staffing, and performance management. Qualifications - Bachelor's degree or equivalent education and experience. - Typically 5-7 years related experience. - 1+ year previous supervisory/leadership experience preferred. Requirements - Ability to work a schedule that primarily consists of swing and mid shifts. - Flexibility to support business and operational needs as required. - Availability during evening hours and non-traditional work schedules is essential. Benefits - Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks. - Support for physical, mental, emotional, and financial wellbeing.

• Coordenar a equipe do NOC e delegar tarefas conforme prioridades operacionais. • Gerenciar, monitorar, direcionar e solucionar problemas em redes de telecomunicações dos clientes. • Acompanhar indicadores, relatórios e métricas de desempenho da operação. • Apoiar a execução das estratégias e diretrizes da área. • Desenvolver, revisar e implementar processos, procedimentos e políticas operacionais. • Realizar gestão de escalas, ponto, banco de horas, férias, feedbacks, PDIs, treinamentos e avaliações de performance. • Apoiar processos de atração, desenvolvimento e retenção de talentos. • Gerir conflitos internos e externos, propondo soluções. • Supervisionar as operações diárias do NOC e garantir conformidade com SLAs. • Coordenar respostas a incidentes e atuar para resolução com agilidade. • Apresentar resultados, relatórios técnicos e planos de melhoria para gerência e diretoria. • Prestar suporte técnico aos clientes via telefone, chat, acesso remoto e sistema de chamados. • Atuar em demandas emergenciais e agendadas, inclusive em horário noturno quando necessário. • Administrar redes de clientes, garantindo operação eficiente, segura e alinhada às necessidades do negócio. • Monitorar e analisar tráfego de dados, identificando padrões, gargalos, tendências, riscos e oportunidades de melhoria. • Realizar ações de otimização de desempenho, auditorias de rede e correções técnicas. • Instalar, configurar e manter roteadores, switches, antenas, servidores e demais equipamentos de rede. • Gerenciar atualizações de sistemas, softwares e firmwares. • Criar e atualizar documentação técnica, diagramas, procedimentos e políticas de segurança. • Ministrar treinamentos técnicos e disseminar conhecimento para equipes.

• The Network Manager is responsible for supporting and enhancing national provider networks for Gene, Cellular and Innovative Therapies (GCIT®) and Institutes of Excellence (IOE®) transplant services and operations • Serve as a subject matter expert in contract implementation, network operations, managing complex contract data, ensuring accuracy and alignment with organizational goals and supporting provider recruitment and negotiation activities • Involves collaborating across clinical, legal, sales, and network teams to align strategies and improve network performance • Focuses on maintaining high-quality, accessible, and cost-effective networks while tracking and reporting program performance • Plays a key part in expanding access to innovative, life-changing treatments through strong operational execution and cross-functional coordination

Role Description Share is the global marketplace for bandwidth. We aggregate telco infrastructure into a single layer and give ISPs, hyperscalers, and AI companies a clean path to deliver connectivity into every home and business across Kenya and the continent. Behind that marketplace is a real network: a BGP edge peering with Tier 1 transit, hyperscalers, and local exchanges, an MPLS backbone, aggregation and access gear, and the systems that watch all of it. For the partners who run on us, the network is the product, and the NOC is where they feel it. A clean shift is a partner who never knew anything happened. That is the bar. We are early and the team is small, so we cannot afford a pair of hands that only knows how to escalate. We need a capable network engineer who can stand a shift, resolve real faults without waking anyone, and then keep building the network while East Africa sleeps: - Propagation and peering checks - Health passes across the estate - Config changes through to merge - Tickets off the board - Automation that takes the next repetitive job off everyone's plate The NOC you would be joining is not a legacy one. We are building it as an AI assisted operations environment from the ground up. The forwarding plane runs on open source routing and forwarding software, every device configuration lives in Git, and an LLM layer sits on top of the live network state. When something moves, that layer reads the telemetry, correlates it against the topology and the config history, and puts a probable cause and a candidate fix in front of the engineer on shift. You sit inside that system. You use it, you push back on it when it is wrong, and what you catch that it misses is part of how it gets smarter. As we build automation out across the NOC, you are not just a consumer of the tooling. You help write it. Qualifications - Strong networking competence, held in your hands rather than on paper. - CCNA and well beyond it. - Real troubleshooting instinct. - Working BGP knowledge. - Comfortable on the gear and the CLI. - Comfortable working with config in Git. - Some scripting, and the appetite to do more. - Clear written English. - Calm under pressure and dependable. - Located in New Zealand or a nearby time zone. Requirements - A network engineer who can stand on their own through a shift. - Independence and range: work a problem properly, resolve a fair share of it yourself. - Clear reporting and sound judgment about when to bring in help. - Instinct to question a machine's suggestion rather than follow it blindly. Benefits - A seat inside a serious, very senior network team. - A front row seat to how a network actually gets run in 2026. - Real engineering, not just monitoring. - Competitive salary and private health and wellness benefits. - Fully remote, in a mission driven, investor backed company. - A team that writes things down and treats operational discipline as the job.