Role Description Share is the global marketplace for bandwidth. We aggregate telco infrastructure into a single layer and give ISPs, hyperscalers, and AI companies a clean path to deliver connectivity into every home and business across Kenya and the continent. Behind that marketplace is a real network: a BGP edge peering with Tier 1 transit, hyperscalers, and local exchanges, an MPLS backbone, aggregation and access gear, and the systems that watch all of it. For the partners who run on us, the network is the product, and the NOC is where they feel it. A clean shift is a partner who never knew anything happened. That is the bar. We are early and the team is small, so we cannot afford a pair of hands that only knows how to escalate. We need a capable network engineer who can stand a shift, resolve real faults without waking anyone, and then keep building the network while East Africa sleeps: - Propagation and peering checks - Health passes across the estate - Config changes through to merge - Tickets off the board - Automation that takes the next repetitive job off everyone's plate The NOC you would be joining is not a legacy one. We are building it as an AI assisted operations environment from the ground up. The forwarding plane runs on open source routing and forwarding software, every device configuration lives in Git, and an LLM layer sits on top of the live network state. When something moves, that layer reads the telemetry, correlates it against the topology and the config history, and puts a probable cause and a candidate fix in front of the engineer on shift. You sit inside that system. You use it, you push back on it when it is wrong, and what you catch that it misses is part of how it gets smarter. As we build automation out across the NOC, you are not just a consumer of the tooling. You help write it. Qualifications - Strong networking competence, held in your hands rather than on paper. - CCNA and well beyond it. - Real troubleshooting instinct. - Working BGP knowledge. - Comfortable on the gear and the CLI. - Comfortable working with config in Git. - Some scripting, and the appetite to do more. - Clear written English. - Calm under pressure and dependable. - Located in New Zealand or a nearby time zone. Requirements - A network engineer who can stand on their own through a shift. - Independence and range: work a problem properly, resolve a fair share of it yourself. - Clear reporting and sound judgment about when to bring in help. - Instinct to question a machine's suggestion rather than follow it blindly. Benefits - A seat inside a serious, very senior network team. - A front row seat to how a network actually gets run in 2026. - Real engineering, not just monitoring. - Competitive salary and private health and wellness benefits. - Fully remote, in a mission driven, investor backed company. - A team that writes things down and treats operational discipline as the job.

• Serve as a point of contact for network-related issues and escalations from other departments or customers • Management of all incidents, emergency maintenance activities, relocations, and urgent customer requests on a 24/7 basis to ensure timely and effective response to trouble tickets and inquiries • Includes interfacing directly with Vero NOC, local repair/maintenance contractors and customer operations contacts (NOC, local operations teams, etc.), as well as preparing MOPs (if required) and RFOs • Coordination with Vero’s outsourced NOC, with a focus on end-user customer satisfaction and continuous process improvement • Oversee all scheduled maintenance activity, including preparation of MOPs (with input from fiber engineering and OSP resources), scheduling maintenance windows with customers and timely completion of maintenance work • Serve in the on-call schedule for Vero Operations team • Participate in development of policies and procedures to maximize system uptime, performance, and security • Collaborate with other team members to deploy and integrate network technologies and systems • Conduct periodic network assessments to identify areas of improvement and risk mitigation

Role Description This Senior role offers an opportunity for an experienced leader to shape the future of Network Operations within an evolving telecommunications business. As Head of Network Operations Transformation, you will lead a multi-year transformation agenda to improve operational performance, drive excellence, and support the evolution across the function. - Oversee key transformation and integration initiatives, aligning people, processes, technology, and partners to deliver a more effective and resilient operating model. - Advance the use of automation and digital capabilities, while ensuring regulatory compliance and delivering measurable business outcomes. - Work closely with senior stakeholders to contribute to strategic decision-making and guide the ongoing development of Network Operations. - Influence both long-term direction and operational performance within a business focused on continuous improvement and sustainable growth. Key Responsibilities - Lead the strategic transformation roadmap for Network Operations, ensuring alignment with business objectives and long-term sustainability. - Drive the integration of network operations capabilities, systems, processes, and operating models across merger and acquisition activities. - Deliver large scale transformation programmes that achieve measurable operational, commercial, and business outcomes. - Establish governance frameworks and performance measures to monitor progress, value realisation, and operational effectiveness. - Lead automation, digital transformation, and AI-enabled initiatives to improve efficiency, resilience, and scalability. - Drive operational excellence and continuous improvement across network performance, service quality, and delivery capabilities. - Maximise the commercial value of network assets and operational capabilities through collaboration across the business. - Lead strategic supplier, partner, and managed service provider relationships to deliver optimum value and performance. - Drive cost optimisation and financial discipline while maintaining service quality and future capability requirements. - Build the operating models, skills, and organisational capabilities needed to support next generation network operations. Qualifications - Proven senior leadership experience delivering large scale transformation programmes within telecommunications or similarly complex operational environments. - Demonstrated success leading cross functional transformation and integration programmes with measurable business outcomes. - Strong understanding of network operations, operational transformation, automation, digital enablement, and service delivery. - Extensive knowledge of telecommunications technologies, network operations, and emerging industry trends. - Strong commercial and financial acumen, including experience in cost optimisation, value creation, and operational performance management. - Experience managing complex supplier, partner, and outsourced service provider relationships. - Ability to influence and operate effectively at Executive Committee and senior leadership level. - Strong strategic thinking and data-driven problem-solving skills, with the ability to manage complex operational challenges. - Proven ability to lead organisational change and embed transformation within evolving environments. - Excellent planning, stakeholder management, communication, and relationship building skills, with the ability to create engagement around a clear strategic vision. Benefits - 28 days holiday - Health & Dental Insurance - Pension Scheme - Bonus Scheme - Fully discounted staff services or cash allowance in lieu - Co-working office spaces available for remote employees - Professional Development - Recharge Days

Role Description The Network Operations Manager owns the reliability, performance, and continuous operation of a global enterprise network supporting a leading autonomous-mobility client’s IT operations organization. This is a management role: you will lead the people, processes, and standards that keep critical network infrastructure running, bridging the gap between new-site deployment and long-term steady-state reliability. Moving the team beyond reactive fire-fighting, you will own operational acceptance of newly deployed infrastructure, direct the response to major incidents, and mature the incident, change, and problem-management disciplines that govern a high-availability environment. You will set the operational strategy, develop the engineers who execute it, and serve as the senior escalation point and primary operational interface to client stakeholders. Success in this role is measured by network availability, mean time to repair, the maturity of your team and its runbooks, and the confidence of the client’s IT leadership in day-to-day operations. Qualifications - 8+ years in network engineering, enterprise deployment, or high-velocity network operations, including 3+ years in a formal people-management or team-lead capacity. - Proven track record leading NOC or network operations teams in a 24/7, high-availability environment. - Demonstrated ownership of network operations within critical infrastructure carrying high-availability requirements (99.99%+ uptime). - Strong hands-on background configuring and troubleshooting multi-vendor network devices via CLI and cloud-managed controllers (e.g., Cisco, Juniper, Arista, Palo Alto, Fortinet). - Practical, ownership-level command of ITIL Incident, Change, and Problem management. - Excellent verbal and written communication; able to translate technical detail into business-impact narratives for cross-functional and client stakeholders. Requirements - Own staffing models, on-call rotations, and shift scheduling to guarantee continuous coverage of a round-the-clock operation without single points of failure. - Serve as the senior escalation owner and operational decision-maker; hold the team accountable for SLA attainment, quality, and adherence to standards. - Forecast workload and headcount needs, and make the case for resourcing to both Black Mountain Dynamics and client leadership. - Own the availability and performance targets for the enterprise network (99.99%+ uptime), and be accountable for the metrics behind them. - Drive down Mean Time to Repair through better tooling, telemetry, escalation paths, and post-incident action tracking. - Define what “good” looks like for monitoring, alerting, and telemetry, and ensure the team can see and act on network health proactively. - Produce clear operational reporting (availability, incident trends, SLA performance, risk) for client and internal leadership. - Own the Network Acceptance Testing (NAT) framework, ensuring newly deployed infrastructure meets security, scalability, and observability standards before production sign-off. - Direct the hypercare phase following new site launches and major upgrades; ensure anomalies are stabilized and infrastructure is cleanly handed over to steady-state operations. - Oversee the authoring and review of high-risk Methods of Procedure (MOPs) for installing, staging, and upgrading firewalls, core switches, wireless access points, and UPS systems. - Ensure high-availability network operations across critical facilities (e.g., automated data centers, localized data-ingress hubs, and fleet maintenance facilities). - Ensure high-performance pipelines optimized for massive data ingress/egress run without network bottlenecks. - Own the response to P1/P0 disruptions: coordinate the technical bridge, drive rapid service restoration, and communicate business impact to stakeholders in real time. - Own the change-management process for the account; chair or represent operations in change review, ensuring risk assessments minimize production downtime. - Run the problem-management program: ensure Post-Incident Reviews (PIRs) are completed, chronic architectural weaknesses are identified, and permanent remediation is tracked to closure. - Champion the shift from legacy, manual configuration toward automated, template-driven architectures to improve consistency and MTTR. - Own the library of runbooks, configuration baselines, and troubleshooting playbooks that uplift the capability of Tier 1/2 NOC agents. - Act as the primary operational point of contact for the client’s IT operations leadership; translate complex network issues into clear, business-impact summaries. - Manage relationships with hardware vendors, carriers, and support partners, holding them to their SLAs and escalating effectively. Company Description