Role Description In this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams. - Extensive experience in ServiceNow technology - Extensive experience with ServiceNow platform, specifically with FSO and CSM involving Financial Service Data Model for Banking / Insurance - ServiceNow scripting experience using JavaScript, HTML, CSS, XML and REST/SOAP Web Services - Understanding and experience of Business Rules, Script Includes, UI Actions and all scripted aspects of ServiceNow - Experience working with Agile teams, methodologies, and tools in a virtual environment - Experience of ServiceNow solution Implementation (configuration and customization) - Proven experience in at least one design, architect and implementation of FSO solutions involving Financial Data Model, Dispute management, Customer life cycle management, Treasury Operation, Payment operations, Card operations, Loan operation, Claims processing - Experience of working in ServiceNow FSO Projects and with experience on Requirements Gathering, Agile/Sprint Planning, Demos - Strong background in solution architecture and technical design, with a focus on enterprise architecture, Financial Service Operation (FSO) - Strong understanding of Enterprise architecture processes and the ability to translate these into technical solutions - Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs - Experience in architecting, solutioning, implementation and configuration of Financial Service Operation - Experience and expert understanding of key ServiceNow modules and concepts like CSDM, CMDB, Data Models, etc. - Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities - Strong understanding of ITIL and Service Management frameworks Qualifications - Experience in ServiceNow IRM implementation - Experience in working in IRM domain out of which some experience in the role of IRM Architect - Experience in ServiceNow IRM design, architecture, and implementations with a fair understanding of ServiceNow IRM model, plugins, and accelerators - Excellent customer facing skills - Should have worked extensively on ServiceNow Integrations with other external systems - Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS - ServiceNow Certified Implementation Specialist - IRM - Certified Implementation Specialist - Risk and Compliance - Certified Implementation Specialist - Vendor Risk Management - Understanding of various regulations like GDPR, ISO etc. (Good to have) Preferred Qualifications/ Skills - B.Tech / MCA / M.Tech / BSc (Computer) / B.E.