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Best-in-class fulfillment solution for ecommerce brands.
Junior Associate – Control Tower
Location
India
Posted
2 days ago
Salary
0
Seniority
Junior
Job Description
Junior Associate – Control Tower
ShipBob, Inc.
• Work closely with merchants, merchant success team members and other ShipBob departments to deliver best value. • Support merchants to create Warehouse Receiving Orders (WROs) for inbound shipments as per Operations protocol, in addition to resolving UROs (Unidentified Receiving Orders) on behalf of the merchants. • Review bill of Lading, manufacturer packing slips and based on those documents create Warehouse Receiving Orders for inbound shipments. • Create and/or manage internal/external inventory transfers. • Create and track B2B orders, Fulfilled by Amazon (FBA) orders, work orders (kitting, de-kitting, case breakdowns, disposal/donation) on behalf of the merchants. • Schedule dock appointments for inbound and outbound shipments on OpenDock Nova or any applicable appointment scheduling tools. • Monitor the merchant app daily for red flags and collaborate with the merchant and/or ShipBob departments to ensure smooth flow of orders. • Work with internal Control Tower and Success Operations teams to ensure orders are marked as shipped once they have left a ShipBob Fulfillment Center. • Communicate with the merchant / ShipBob Operations and ICQA teams on how to proceed with inventory that fails the quality control process. • Provide custom reporting to the merchant using available tools – Retool, PowerBI, et al. • Creation of bill of lading, parcel shipping labels & pallet labels. • Supervise and coordinate with ShipBob operations for shipping of B2B/retail orders, ensuring accuracy and timeliness with both product and paperwork. • Build solid relationships with Implementation teams, internal customers (Operations) to ensure a positive business impact. • Escalate urgent issues timely, keeping positive merchant experience at the center of all such decisions. • Other duties as assigned by Team Lead and/or Manager.
Job Requirements
- 1 to 2 years of experience in account management, sales, customer success.
- Excellent written and verbal English communication skills, with the ability to communicate effectively and confidently with both customers and internal personnel.
- Proficient and accurate with word processing (Word), spreadsheets (Excel) and competent in navigating the Internet (Intermediary skills for Excel sheets).
- Ability to manage multiple tasks at the same time, all the while delivering results.
- Ability to follow instructions and perform tasks.
Benefits
- Medical, Term & Accidental Insurance
- All Purpose Leave (casual & sick time): 12 days
- Earned Leave: 15 days
- Public Holiday: 12 days
- Generous Maternity & Paternity Leave
- Quarterly Wellness Day
- Work From Home Allowance
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