• Communicates back and forth with WM Drivers to assist with problem resolution while on route • Handles incoming service orders, directs drivers, and resolves service issues • Uses WM proprietary software to manage same day ticket routing • Initiates communication to customers while drivers are on-site/location

• Reporting to the Continuous Improvement Manager, the Quality Coordinator is responsible for performing the required Quality Program responsibilities and for providing support to the field Operations • Ensure the operations are carried out in accordance with the established Quality Program standards • Support in the review of various Quality processes, including documentation, process audits, and auditing system functionality • Promote, develop, and oversee compliance of Dexterra Quality system in Remote and Hospitality locations across Canada • Assure compliance to customer requirements, and maintain and improve Quality policies, standards, procedures, programs, and practices • Model, teach, and drive Dexterra programs, policies and safety culture.

• Reporting to the Manager, Continuous Improvement and Quality Assurance, the Quality Assurance Coordinator is responsible for carrying out activities related to the Quality Program (QP) and providing support to operational teams. • Participate in the development and implementation of quality programs. • Design and implement audit system configurations for projects as well as associated Inspection and Test Plans (ITPs). • Lead kickoff and follow-up meetings with site operations teams. • Deliver initial training and provide ongoing support. • Participate in operational site visits. • Collaborate with operational teams to resolve compliance and quality issues. • Ensure follow-up on corrective actions and improvement plans arising from audits and inspections. • Analyze audit results and performance indicators.

Role Description Holman has an outstanding opportunity for a remote Bilingual Automotive Service Advisor in our TRC Call Center! Shift: between 6:00am- 10:00pm (must be flexible within these hours) If you’ve built your career as a Mechanic, Auto Technician, or Shop Foreman, now’s the time to take your expertise beyond the shop. Our fully remote Call Center lets you put your Automotive knowledge to work in a fast‑paced, purpose‑driven environment, offering the flexibility of working from home while keeping you closely connected to the industry you know and love. What will you do? - Collaborate with internal teams and provide technical support grounded in real‑world automotive mechanical experience. - Assess the necessity, scope, and accuracy of recommended repairs based on industry standards and hands‑on experience. - Ensure repair and maintenance work is performed appropriately and priced fairly. - Identify opportunities for cost savings through technical review and, when appropriate, negotiate repairs; document all savings realized. - Ensure preventative maintenance schedules are technically sound and consistently followed. - Maintain individual performance metrics at or above established goals. - Contribute positively to team morale and demonstrate professionalism in all interactions. - Adapt to operational changes while remaining calm, professional, and solution‑focused under pressure. - Maintain a professional image, strong work ethic, and accountability in a fully remote environment. Qualifications - Bilingual - English/French - Valid mechanic’s license 310S or 310T. - 5+ years of hands-on experience in automotive or truck repair - 5+ year’s relevant experience in a contact center setting (Asset) - Post-Secondary Education (i.e. College diploma, Certificate, or Apprenticeship) (Asset) - Proficient in MS Office Programs specifically Outlook, Word, Excel, and PowerPoint. (Asset) - ASE certification or willing to obtain within established timeline set by ARI. Requirements Must have 5+ years of hands-on experience in Automotive or Truck Mechanic. Benefits - Competitive pay and bonus - Health, dental and life insurance - 100% tuition reimbursement based on grade performance - Group RRSP - On the job training and development - Much more Company Description Holman is a global automotive leader that serves both commercial and consumer clients. Since 1924, Holman has always done the right thing for our people, our customers, and the community. Holman is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany. Holman delivers a unique range of automotive-centric services including: - Industry-leading fleet management and leasing - Vehicle fabrication and upfitting - Component manufacturing and productivity solutions - Powertrain distribution and logistics services - Commercial and personal insurance and risk management - Retail automotive sales as one of the largest privately owned dealership groups in the United States