• Manages staff, providing coaching, mentorship and work direction. • Conducts regular performance appraisals and career discussions with staff. • Facilitates employee career development. • Interviews, recruits and selects staff. • Manages and conducts induction/orientation programs for all new employees, ensuring their smooth assimilation into the company. • Ensures all staff CVs, training records, position profiles and experience profiles are complete and up-to-date. • Ensures timeliness and accuracy of timesheets and expense reports. • Supports allocation activities per the local resourcing process. • Supports activities of project leads/functional leads to optimize the operational running of projects. • Raises appropriately any issues which may impact project deliverables. • Delivers training on Working Practice Documents (WPDs) and Standard Operating Procedures (SOPs), local requirements and any other subjects that impact on clinical operations. • Identifies training gaps and ensures that training requirements are met. • May contribute to development of training programs, where appropriate. • Assures adherence to good ethical and regulatory standards. • Alerts management to quality issues, requests QA audits as appropriate, and facilitates client and internal quality assurance audits as required. • Handles and reviews systems (e.g. Activate, CTMS, Preclarus, Clarity) to evaluate employee and project metrics, KPIs and general project status. • Evaluates work of staff, including conducting PAVs (either remote or on-site) to thoroughly evaluate employee monitoring skills and project conduction when applicable. • Participates in process improvement/development initiatives. • Ensures understanding and facilitation of the risk-based monitoring approach. • May provide input into bids and contribute to the procurement of new business where required. • Collaborates with clinical operations senior management and executive staff on strategic planning and business development as required. • May lead or contribute to initiatives that enhance the department's performance or lead to process improvement across the company.

• Project Managers own the operational strategy, determining the most cost effective and efficient means to successfully run and complete projects on time, while maintaining quality, remaining within budget, while meeting the customer’s needs and adhering to the contract. • Develop and lead high performing teams by collaborating with key stakeholders to manage all aspects of the end-to-end lifecycle of the project including scope, timelines, risk, and budget. • Take accountability for proactively driving project performance toward contracted deliverables while meeting customer needs and maintaining operational excellence. • Drive communication and collaboration with the client and project team across a matrixed, multi-cultural, environment. • Lead the development of the project strategy and ensure prioritization with the project team and key stakeholders in the creation of clear, data driven strategies and proactive management of project scope, timelines, quality, and budget. • In collaboration with relevant departments, prepare and deliver presentations for new business as required. • Lead the identification of project, financial and quality risk leveraging end to end risk management practices and quality by design principles. • Appropriately utilize data sources, dashboards, and risk management strategies to drive innovation and proactive problem solving with the project and client teams. • Lead the adherence to project governance and issue escalation pathways, ensuring that project plans are in place to address identified risk while adhering to professional standards, SOPs, client, and regulatory requirements.

Role Description The Clinical Applications Specialist for Radiometer is responsible for providing the vital training and education to customers in the pre-analytical, analytical, and post-analytical operation of their instruments. This position reports to the Lead Clinical Applications Specialist and is part of the Field Applications Team, working remotely to cover the Dallas, Texas region of the United States. - Provide sophisticated training product workshops in assigned region through continued education to Radiometer customers. - Effectively respond to customer needs concerning clinical questions or problems. - Establish a routine and continual follow-up for current and prospective customers to ensure satisfaction with Radiometer products. - Collaborate on installations and demonstrations as needed to support Sales and Information Technology Solutions (ITS) team. Qualifications - Associate's degree with 3+ years’ experience in hospital or research with medical device capital equipment (Respiratory, Laboratory or similar clinical background) OR Bachelor's degree with 1+ years’ related experience. - Degree preferred in Medical Technology, Respiratory Therapy, Clinical/Biomedical, Veterinary, or Research. - Experience in veterinary medicine, clinical research, critical care medicine, medical device instrumentation, hospital data management systems, or mentor/educator experience. - Proficient with Microsoft Excel, Word, Outlook, and PowerPoint. Knowledge in Microsoft CRM. Requirements - Ability to travel up to 75% within the US, including overnight travel. - Ability to lift or maneuver 40 lbs. - Must have a valid driver’s license with an acceptable driving record. Benefits - Comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees. - Salary range for this role is $80,000 - $85,000 per year. - This job is also eligible for bonus/incentive pay.

Role Description The Program Manager – Clinical Operations is responsible for leading strategic programs and operational initiatives supporting Care Management, Utilization Management, Care Coordination, Population Health, and Value-Based Care services. This role will drive program execution, operational excellence, quality improvement, and performance outcomes across clinical operations while ensuring alignment with organizational goals and client expectations. Key Responsibilities - Program Leadership & Execution - Lead end-to-end management of clinical operations programs, including planning, implementation, monitoring, and optimization. - Manage multiple workstreams supporting care management, utilization management, transitions of care, chronic disease management, and population health initiatives. - Establish program governance, project plans, milestones, and performance metrics. - Ensure timely delivery of strategic initiatives while meeting quality, operational, and financial objectives. - Clinical Operations Management - Collaborate with clinical leadership to improve care management workflows and operational processes. - Drive initiatives focused on reducing avoidable admissions, readmissions, emergency department utilization, and total cost of care. - Support implementation and enhancement of clinical programs targeting high-risk and complex populations. - Ensure operational readiness for new client implementations, program expansions, and process transformations. - Population Health & Value-Based Care - Support value-based care initiatives through performance monitoring and outcome improvement strategies. - Utilize healthcare analytics to identify care gaps, risk trends, utilization patterns, and intervention opportunities. - Partner with quality and clinical teams to improve HEDIS, STAR, and other quality performance measures. - Monitor key population health metrics and recommend improvement actions. - Stakeholder & Client Management - Serve as a primary point of contact for internal and external stakeholders. - Facilitate collaboration across clinical, operational, technology, quality, and analytics teams. - Present program performance, operational updates, risks, and recommendations to leadership and clients. - Build strong relationships with healthcare payer, provider, and care management stakeholders. - Quality & Regulatory Compliance - Ensure adherence to NCQA, CMS, HIPAA, URAC, and client-specific requirements. - Support audit readiness and regulatory compliance activities. - Monitor operational quality metrics and implement corrective action plans when necessary. - Promote a culture of continuous quality improvement. - Performance Management & Analytics - Develop and monitor KPIs, operational dashboards, and program scorecards. - Analyze trends related to productivity, utilization, quality outcomes, and member engagement. - Identify opportunities for operational optimization through data-driven decision-making. - Provide executive-level reporting and actionable insights. - Risk & Change Management - Identify program risks, operational challenges, and process gaps. - Develop mitigation strategies and manage change initiatives across teams. - Ensure effective communication and stakeholder engagement throughout program implementation. Qualifications - Bachelor's degree in Healthcare Administration, Nursing, Public Health, Life Sciences, Business Administration, or a related field. - 7+ years of experience in healthcare operations, care management, utilization management, population health, or clinical program management. - 3+ years of experience leading cross-functional programs or large-scale operational initiatives. - Strong understanding of healthcare payer and provider operations. - Experience working with clinical and operational performance metrics. Preferred Qualifications - Master's degree (MBA, MHA, MPH, MSN, or equivalent). - PMP, Lean Six Sigma, PMP, or Healthcare Quality certifications. - Experience with Value-Based Care, Risk Adjustment, Population Health Management, HEDIS, STAR Ratings, or Care Management programs. - Familiarity with EMR/EHR systems, care management platforms, and healthcare analytics tools. Core Competencies - Program & Portfolio Management - Clinical Operations Leadership - Population Health Management - Utilization & Care Management - Value-Based Care Strategy - Healthcare Analytics & Reporting - Process Improvement & Operational Excellence - Stakeholder & Client Management - Regulatory Compliance - Change Management - Strategic Thinking & Problem Solving Key Performance Indicators (KPIs) - Program delivery within scope, timeline, and budget. - Improvement in care management and utilization outcomes. - Reduction in avoidable admissions and readmissions. - Enhanced quality measure performance (HEDIS, STAR, CMS metrics). - Client satisfaction and operational performance targets. - Operational efficiency and productivity improvements. - Compliance and audit readiness outcomes. Location Work@Home USA, United States of America