Role Description The Clinical Applications Specialist for Radiometer is responsible for providing the vital training and education to customers in the pre-analytical, analytical, and post-analytical operation of their instruments. This position reports to the Lead Clinical Applications Specialist and is part of the Field Applications Team, working remotely to cover the Dallas, Texas region of the United States. - Provide sophisticated training product workshops in assigned region through continued education to Radiometer customers. - Effectively respond to customer needs concerning clinical questions or problems. - Establish a routine and continual follow-up for current and prospective customers to ensure satisfaction with Radiometer products. - Collaborate on installations and demonstrations as needed to support Sales and Information Technology Solutions (ITS) team. Qualifications - Associate's degree with 3+ years’ experience in hospital or research with medical device capital equipment (Respiratory, Laboratory or similar clinical background) OR Bachelor's degree with 1+ years’ related experience. - Degree preferred in Medical Technology, Respiratory Therapy, Clinical/Biomedical, Veterinary, or Research. - Experience in veterinary medicine, clinical research, critical care medicine, medical device instrumentation, hospital data management systems, or mentor/educator experience. - Proficient with Microsoft Excel, Word, Outlook, and PowerPoint. Knowledge in Microsoft CRM. Requirements - Ability to travel up to 75% within the US, including overnight travel. - Ability to lift or maneuver 40 lbs. - Must have a valid driver’s license with an acceptable driving record. Benefits - Comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees. - Salary range for this role is $80,000 - $85,000 per year. - This job is also eligible for bonus/incentive pay.

Role Description The Program Manager – Clinical Operations is responsible for leading strategic programs and operational initiatives supporting Care Management, Utilization Management, Care Coordination, Population Health, and Value-Based Care services. This role will drive program execution, operational excellence, quality improvement, and performance outcomes across clinical operations while ensuring alignment with organizational goals and client expectations. Key Responsibilities - Program Leadership & Execution - Lead end-to-end management of clinical operations programs, including planning, implementation, monitoring, and optimization. - Manage multiple workstreams supporting care management, utilization management, transitions of care, chronic disease management, and population health initiatives. - Establish program governance, project plans, milestones, and performance metrics. - Ensure timely delivery of strategic initiatives while meeting quality, operational, and financial objectives. - Clinical Operations Management - Collaborate with clinical leadership to improve care management workflows and operational processes. - Drive initiatives focused on reducing avoidable admissions, readmissions, emergency department utilization, and total cost of care. - Support implementation and enhancement of clinical programs targeting high-risk and complex populations. - Ensure operational readiness for new client implementations, program expansions, and process transformations. - Population Health & Value-Based Care - Support value-based care initiatives through performance monitoring and outcome improvement strategies. - Utilize healthcare analytics to identify care gaps, risk trends, utilization patterns, and intervention opportunities. - Partner with quality and clinical teams to improve HEDIS, STAR, and other quality performance measures. - Monitor key population health metrics and recommend improvement actions. - Stakeholder & Client Management - Serve as a primary point of contact for internal and external stakeholders. - Facilitate collaboration across clinical, operational, technology, quality, and analytics teams. - Present program performance, operational updates, risks, and recommendations to leadership and clients. - Build strong relationships with healthcare payer, provider, and care management stakeholders. - Quality & Regulatory Compliance - Ensure adherence to NCQA, CMS, HIPAA, URAC, and client-specific requirements. - Support audit readiness and regulatory compliance activities. - Monitor operational quality metrics and implement corrective action plans when necessary. - Promote a culture of continuous quality improvement. - Performance Management & Analytics - Develop and monitor KPIs, operational dashboards, and program scorecards. - Analyze trends related to productivity, utilization, quality outcomes, and member engagement. - Identify opportunities for operational optimization through data-driven decision-making. - Provide executive-level reporting and actionable insights. - Risk & Change Management - Identify program risks, operational challenges, and process gaps. - Develop mitigation strategies and manage change initiatives across teams. - Ensure effective communication and stakeholder engagement throughout program implementation. Qualifications - Bachelor's degree in Healthcare Administration, Nursing, Public Health, Life Sciences, Business Administration, or a related field. - 7+ years of experience in healthcare operations, care management, utilization management, population health, or clinical program management. - 3+ years of experience leading cross-functional programs or large-scale operational initiatives. - Strong understanding of healthcare payer and provider operations. - Experience working with clinical and operational performance metrics. Preferred Qualifications - Master's degree (MBA, MHA, MPH, MSN, or equivalent). - PMP, Lean Six Sigma, PMP, or Healthcare Quality certifications. - Experience with Value-Based Care, Risk Adjustment, Population Health Management, HEDIS, STAR Ratings, or Care Management programs. - Familiarity with EMR/EHR systems, care management platforms, and healthcare analytics tools. Core Competencies - Program & Portfolio Management - Clinical Operations Leadership - Population Health Management - Utilization & Care Management - Value-Based Care Strategy - Healthcare Analytics & Reporting - Process Improvement & Operational Excellence - Stakeholder & Client Management - Regulatory Compliance - Change Management - Strategic Thinking & Problem Solving Key Performance Indicators (KPIs) - Program delivery within scope, timeline, and budget. - Improvement in care management and utilization outcomes. - Reduction in avoidable admissions and readmissions. - Enhanced quality measure performance (HEDIS, STAR, CMS metrics). - Client satisfaction and operational performance targets. - Operational efficiency and productivity improvements. - Compliance and audit readiness outcomes. Location Work@Home USA, United States of America

• Responsible for implementing the quality assurance program • Managing and performing consult/support visits at investigative sites • Assisting with onsite external audits and inspections • Providing routine quality support for assigned investigative sites • Develops and maintains effective relationships with investigative sites and other SCRI departments and colleagues • Monitors and modifies policies and procedures • Utilizes quality tools that assess the quality indicators of study operations • Monitors quality indicators for all sites using Risk-Based approach and within framework of QBD – Quality by Design - and prioritizes quality indicators depending on severity/urgency • Identifies areas of deficiency in quality and reports those deficiencies to SC Directors and other appropriate colleagues • Assists the business in development and modification of process documents • Assists with preparation and hosting of external audits • Assists research staff in maintaining regulatory compliance • Performs process / focused audits (as needed) of research sites utilizing research audit tools to ensure quality and reports audit findings to the appropriate leadership • Ensures timely and appropriate follow-up in areas of deficiency • Communicates observations and deficiencies to the Site Director / Manager and study PI, as appropriate • Assists sites with Root Cause analysis and responses to external audits and CAPAs • Maintains records of audits and reports • Communicates with monitors and auditors of clinical trials, as needed • Educates staff in quality improvement methods and industry trends

• Responsible for the oversight of the clinical related activities within a specific therapeutic indication for an asset. • Co-leads the Clinical Development Team (CDT) and co-owns the Clinical Development Plan (CDP). • Ensures that all relevant information from all functions within the AST and CDT are brought to the table. • Responsible for the clinical development strategy, ensuring execution of the CDP once endorsed by the AST. • Oversees the clinical trial budgets, contributes to timeline and resource requirements and provides input to the financial CDT planning. • Partners with the PM to review status and impact of change and to discuss options to resolve issues and mitigate risks.