• The go-to person within CS for all things pension and SIPP • Primary CS liaison with the Product team • Keeping across regulatory developments relevant to SIPP and pension products • Day-to-day line management of a broader CS team with a Pensions specialism • Creating an environment where people are motivated, supported, and clear on what good looks like • Representing Customer Support in the Pensions work stream • Supporting the team with complex pension enquiries and acting as the escalation point when it matters • Using data to understand performance, spot trends, and drive continuous improvement • Ensuring full compliance with FCA regulatory requirements across every customer interaction

Role Description ISTA Personnel Solutions South Africa is seeking a highly professional Inbound Customer Service Agent with exceptional English communication skills, who demonstrates dedication and a strong work ethic. The ideal candidate will be a fast learner with excellent problem-solving abilities and a sharp analytical mindset, particularly when interpreting insurance details and making well-informed decisions. Flexibility to adapt to a dynamic work environment, composure under pressure, and the ability to approach customer concerns with empathy and patience are essential for success in this role. PLEASE NOTE: - Working Hours: This role requires you to work 5-day rotating shifts - USA hours (EST) Monday - Sunday (includes night shifts) - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA) - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Connections via Rain, LTE, 5G, or similar are not acceptable. Applicants without a fixed fibre line will not be considered. - Power Backup: A reliable backup solution is required to manage load shedding and outages (UPS, inverter, solar, etc.). Applicants without a reliable backup solution will not be considered. - Work Environment: Fully remote Qualifications - Sophisticated with exceptional English communication skills. - Strong work ethic. - A fast learner with strong problem-solving skills. - Critical thinker, particularly when interpreting insurance details and making informed decisions. - Ability to remain calm under pressure. - Ability to display empathy and patience in addressing customer concerns. - Familiar with US Healthcare Insurance (Medicare, Medicaid) will be an added benefit. Requirements - Exceptional English communication skills. - Strong work ethic. - Fast learner with strong problem-solving skills. - Critical thinking abilities. - Ability to remain calm under pressure. - Empathy and patience in customer interactions. - Familiarity with US Healthcare Insurance is a plus. If you are not contacted within 14 working days, please consider your application unsuccessful.

Customer Service Representative Location: Charlotte United States Remote ID: 226040 Full Time availability - North Carolina Job Description: Do you love helping people? Thrive in fast-paced environments? Want to work from home in a role where you make someone's day every day? If you're someone who: - Brings positive energy - Solves problems with confidence - Loves great products and even better discounts …then you'll feel right at home here! Your Day to Day (Essential Functions): Customer-Focused Support - Serve as the first point of contact for customer inquiries via phone - Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions. - Handle escalations with professionalism, ensuring a smooth resolution process. Problem-Solving & Ownership - Apply critical thinking to troubleshoot issues and offer appropriate solutions. - Approve adjustments, returns, or other resolutions within established guidelines. - Follow up with customers to ensure complete satisfaction and issue solutions. Service with Integrity - Uphold company values by providing honest, ethical, and transparent support. - Maintain confidentiality of customer data and company policies. - Stay informed about product updates, policies, and procedures to provide accurate information. Collaboration & Continuous Growth - Work closely with team members and leadership to improve service processes. - Participate in ongoing training to enhance skills and stay ahead in customer service excellence. - Provide feedback to improve company policies and customer experience strategies. What We Offer: Competitive pay starting at $15.00/hr Recognition based incentives and bonuses PTO, Vacation, and Sick Pay benefits Employee discounts and perks (up to 40% off most products and brands) What We're Looking For: 1+ years of customer service experience (retail, call center, or hospitality preferred) Strong communication skills - Ability to de-escalate and resolve issues professionally Problem-solving mindset - You think fast and adapt quickly Integrity and reliability - You do the right thing, even when no one is watching Comfortable working in a fast-paced environment with performance goals Tech-savvy - Ability to navigate multiple systems and multitask efficiently Technology requirements: In order to work from home, our agents must have their own full-size or all-in-one desktop personal computer, or a traditional laptop personal computer that meets the minimum specifications listed in the sections below. Devices not acceptable: Tablet-based/convertible personal computers (i.e. - Microsoft Surface, Surface Book), Chromebooks, Steam Decks and mobile phones (unless needed for two-factor authentication) are not acceptable. Operating Systems: Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations Mac IOS 13 or newer What if I have an Education or Enterprise edition of Windows? Education and Enterprise editions are not licensed for individual use (these licenses would be owned by a larger organization). What if I am using a Windows Insider version of Windows? Versions of Windows provided via the Windows Insider program are not considered stable versions of Windows, and are therefore not suitable for production use. Support will only be provided on stable, main release versions of Windows. What if I am using an older version of Windows? We do not support Windows 95, 98, ME, 2000, XP, Vista, Windows 7, Windows 8 or Windows 8.1. What kind of software do I need? A PC that is fully updated with all current windows AND all optional updates, as these are device specific for your system and can affect Audio and other performance if not updated. What antivirus protection do I need? You must have an anti-virus program running on your computer. Microsoft Defender is sufficient and already installed on most Windows based computers. Web Browser: Our systems work best using Google Chrome. Other browsers may not work. If this is the case, we will ask you to install Chrome. Random Access Memory (RAM): 6 GB RAM or higher, but we recommend 8GM or higher to support the work environment Internal Storage: You must have enough free space available to both install needed systems and run these systems effectively. Display/Monitor: Minimum Optimal Screen Resolution: 1920 x 1080 Devices and peripherals needed: External mouse* (wired preferred) Keyboard (wired preferred) Webcam (will be utilized for Training and meetings USB headset* (wired required - wireless/Bluetooth headsets NOT acceptable) We highly recommend you have the following headsets for best results during your employment. Jabra Evolve 20 UC Logitech H390 Other recommendations will be included in the system requirements documentation provided later in the process Headset models NOT supported MPOW Cyber Acoustics NUBOW

Role Description OnTrac is hiring a Customer Integration Associate! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! The Customer Integration Specialist supports the successful onboarding and integration of customers into company systems, processes, and services. This role helps ensure a smooth transition from sales to operational execution by: - Coordinating setup activities - Managing timelines - Documenting requirements The Specialist works closely with internal teams to: - Resolve onboarding or integration issues - Provide clear customer updates - Deliver a consistent, high-quality onboarding experience that supports long-term customer success Qualifications - Bachelor’s degree or equivalent work experience - Basic understanding of customer integration, industry principles, and terminology - Knowledge of standard office software and CRM technologies - Basic understanding of APIs, SFTP, and data exchange processes - Detail-oriented with the ability to follow structured processes and SOPs - Experience working with customer integrations, onboarding, or technical support preferred - Experience working with logistics, shipping, or supply chain platforms preferred - Familiarity with JSON, XML, or similar data formats preferred - Prior experience with integration tools or middleware solutions preferred Requirements - Support onboarding and integration by assisting customers with installation, setup, and issue resolution throughout the onboarding process from contract signing through go-live. - Coordinate setup and readiness by managing system setup, data exchange, and operational readiness activities while ensuring customer requirements are accurately documented and implemented. - Manage timelines and customer communication by tracking onboarding milestones and deliverables for multiple customers, serving as the primary point of contact for inquiries and updates, providing clear and timely status communication, setting expectations, and educating customers on processes, timelines, and requirements to support long-term success. - Resolve onboarding challenges by identifying setup or integration issues, troubleshooting with internal teams, escalating as needed, and ensuring customer concerns are handled efficiently and professionally. - Maintain records and process alignment by keeping accurate documentation of onboarding activities, configurations, customer requirements, and integration steps while following established processes. - Improve onboarding materials by developing or updating documentation, guides, and onboarding resources to support a consistent customer experience and process improvements. Benefits - Medical, dental, and vision insurance - Life and short- and long-term disability coverage - 401(k) retirement savings plan with company match - Flex vacation with accruals up to 96 hours for the first year of employment, increasing up to 160 hours with tenure - Two (2) floating holidays per year - Paid sick leave* - Six (6) paid company holidays - Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave - Additional wellness and employee assistance programs Company Description Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.