• Moderate reviews and comments on the client’s apps and platforms, ensuring content adheres to brand guidelines and policies. • Analyze user feedback to make informed decisions about moderating or escalating issues in a timely manner. • Actively monitor and engage with customer reviews, comments, mentions (and more) across different platforms, with strong judgment, context awareness, and the right brand tone, while providing clear and helpful responses about the client’s products. • Respond to potential customers via public responses, chat, email, direct messages, and app store review sections. • Quickly identify trends or issues within customer communications (whether text, memes, or media) and stay updated on current social media and app store lingo and share them with the team. • Work closely with the client to ensure their app communities are safe and align with brand values and user guidelines. • Maintain regular communication with your manager to address questions, resolve issues, and provide updates. • Addresses public and private customer care issues across social.

Role Description A Remote Technical Service Trainer within our manufacturing organization that builds heavy, off-road equipment used in the forestry industry, is responsible for delivering training programs to employees and/or customers and equipment dealership staff. The Trainer will provide virtual, in-class or hands-on training and will be tasked with planning and preparing instructional materials and resources, establishing and managing a positive learning environment, and instructing and evaluating students. Job Duties - Design, develop, maintain and deliver in-house training programs. - Conduct training needs analyses, ensuring all compulsory compliance needs are met. - Maintain a strong knowledge of legislative and product changes that are upcoming to proactively begin developing or modifying training programs. Skills and Experience - Proficiency in presenting information in a clear and engaging manner to both small and large groups. - Ability to build rapport and work well with diverse groups of people. - Must be able to adapt to a changing work environment, competing demands and able to deal with frequent change, delays or unexpected events. - Effective English communication skills (both written and verbal) with a pleasant and professional attitude. - Must be a highly motivated, service and team-oriented individual with a high level of initiative, resourcefulness and attention to detail. - Strong organization, time management, teamwork and teambuilding skills. Qualifications - Previous experience delivering training to employees in the manufacturing industry, specifically in the areas of Machine operation, including education on new product features, troubleshooting and repair. - Possess mechanic or millwright license, Engineering diploma or degree or similar education is an asset. - Strong understanding of hydraulic, electrical, electronic, mechanical, diesel and after treatment systems. - Comprehensive understanding of drawings and specifications, geometric tolerances, and dimensions. - Proficient in MS 365 including Outlook, Word and Excel. - Valid Passport, up-to-date vaccination status and ability to travel - worldwide and on short notice. - Required to travel locally and internationally. - Bilingual (English / French, Russian, Spanish, or Portuguese) is a strong asset. Benefits - Family-Oriented Company: Lots of social events, BBQ’s, pizza parties and more! - Competitive Wages and Profit Sharing: In addition to competitive wages, we celebrate our financial success together through profit sharing. - 401k Matching Program: Retirement planning? We’ve got your back! - Skills Development and Training Reimbursement: An opportunity to self-identify industry-related learning opportunities available for pre-approval and repayment. - Company-Paid Healthcare Benefits and EAP: Your well-being matters. Our healthcare benefits go beyond prescriptions and medications. Take advantage of massages, physiotherapy, vision coverage and more! Plus, our Employee and Family Assistance Program (EAP) offers many exciting free programs. Company Description We're more than just a company – we're a tight-knit family, who thrives on teamwork and is dedicated to pushing the boundaries of innovation. We believe in fostering a safe, encouraging and collaborative environment where your contributions and talents are valued and supported.

Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for Italian-speaking professionals to join Dyson — one of the world's most iconic and innovative brands in the consumer electronics industry — as Italian-Speaking Customer Experts. This is a fully remote position based within Greece, offering Italian speakers the chance to represent a globally recognised consumer electronics brand while delivering premium customer experiences to Italian-speaking clients. - Serve as the primary point of contact for Italian-speaking customers, providing expert assistance across Dyson's full range of consumer electronics products — including vacuum cleaners, air purifiers, hair care devices, and lighting solutions. - Diagnose and resolve product-related queries, technical issues, and complaints efficiently and professionally, ensuring customer satisfaction at every touchpoint. - Guide Italian-speaking customers through product usage, maintenance tips, and troubleshooting steps specific to Dyson consumer electronics devices. - Process customer orders, returns, warranty claims, and replacements in accordance with Dyson's consumer electronics service standards and policies. - Maintain accurate and detailed records of all customer interactions using CRM systems, ensuring data integrity and seamless service continuity. - Proactively educate customers about new Dyson product launches, promotions, and innovations within the consumer electronics space, driving brand loyalty and customer engagement. - Collaborate with internal teams to escalate complex technical issues and ensure timely, high-quality resolutions for Italian-speaking clients. - Consistently achieve or exceed individual performance targets, including customer satisfaction scores, response times, and quality benchmarks set by the consumer electronics client. Qualifications - Native or fluent Italian language skills (both spoken and written) are mandatory for this role — all customer interactions will be conducted exclusively in Italian. - Valid EU passport or applicable EU residency documentation (mandatory). - Strong interest in consumer electronics, technology, and innovative lifestyle products, with an ability to communicate technical information clearly and confidently. - Previous experience in customer service, technical support, or a client-facing role within the consumer electronics or related industry is highly advantageous. - Proficiency in English at a working level, sufficient for internal communication and training purposes. - Excellent communication, problem-solving, and interpersonal skills, with a customer-first mindset and a genuine passion for delivering outstanding service. - Ability to work independently and efficiently in a fully remote environment, with reliable internet connectivity and a suitable home workspace based within Greece. Benefits - Competitive Monthly Salary tailored to your experience and expertise in the consumer electronics support sector. - Monthly Performance Bonus rewarding your dedication, results, and commitment to customer excellence. - 2 Extra Salaries Per Year — a 13th and 14th salary — reflecting our commitment to rewarding loyalty and outstanding performance. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to ensure a smooth and stress-free move to Greece. - Fully Paid Professional Training on Dyson's consumer electronics product portfolio, customer service methodologies, and internal systems. - Comprehensive Health Insurance coverage from day one. - A fully remote working arrangement within Greece, offering flexibility and an outstanding work-life balance. - Career development opportunities within a prestigious international firm and a globally recognised consumer electronics brand. - And Much More — join a team that truly values its people and invests in their long-term success. Company Description Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proud track record of connecting exceptional multilingual talent with world-class employers across the continent. We specialise in placing skilled professionals in roles that align with their language abilities, career ambitions, and lifestyle goals — ensuring every placement is a perfect fit for both candidate and client. At Mercier Consultancy Group, we don't just fill positions; we build careers and shape futures.

Role Description Mercier Consultancy Group is currently seeking a talented and motivated Spanish-speaking professional to join our client's expanding team, supporting one of the world's most exciting online streaming platforms. This is a fully remote Spanish-Speaking position in Greece, offering an exceptional opportunity to work at the forefront of the digital entertainment industry while enjoying the incredible lifestyle that Greece has to offer. - Deliver outstanding customer support to Spanish-speaking subscribers of a leading online streaming service, resolving queries via chat, email, and phone with professionalism and care. - Assist users with account management, subscription plans, billing inquiries, and platform navigation across all supported streaming devices and operating systems. - Troubleshoot technical issues related to streaming quality, playback errors, connectivity problems, and device compatibility, escalating complex cases as appropriate. - Guide customers through the features and content offerings of the streaming platform, providing tailored recommendations to enhance their viewing experience. - Accurately log all customer interactions, feedback, and resolutions in the internal CRM system, maintaining high standards of data quality and reporting. - Collaborate with cross-functional teams including technical support, content, and billing departments to ensure seamless issue resolution for Spanish-speaking users. - Monitor customer satisfaction scores and actively contribute to continuous improvement initiatives within the streaming platform support team. - Stay up to date with new content releases, platform updates, and policy changes to provide accurate and timely information to subscribers. Qualifications - Native or fluent Spanish language skills, both spoken and written, are essential for this role — a C1 or C2 level of proficiency is required. - Valid EU passport or national identity card (mandatory for employment eligibility in Greece). - A genuine interest in streaming platforms, digital media, and online entertainment technology. - Strong communication and interpersonal skills, with the ability to engage empathetically and effectively with customers from diverse backgrounds. - Comfortable working remotely with a reliable internet connection, a quiet work environment, and a self-motivated, disciplined approach to daily tasks. - Previous experience in customer service, technical support, or a related field within the streaming, media, or technology industry is a distinct advantage. - Basic to intermediate technical proficiency, including familiarity with streaming devices, smart TVs, mobile applications, and browser-based platforms. Benefits - Competitive Monthly Salary tailored to your experience and qualifications. - Fully Paid Training to prepare you comprehensively for your role within the streaming platform environment. - Comprehensive Health Insurance coverage from day one. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Greece. - Monthly Performance Bonus rewarding your dedication, results, and commitment to service excellence. - 2 Extra Salaries Per Year — a 13th and 14th month salary, providing outstanding financial security and reward. - Permanent, stable remote employment contract within Greece's thriving digital services sector. - A supportive, multicultural, and inclusive team environment with real opportunities for career progression. - And Much More... Company Description Mercier Consultancy Group is one of Europe's most respected and dynamic international recruitment and BPO firms, with a proven track record of connecting exceptional multilingual talent with leading global brands across a wide range of industries. We specialize in placing skilled professionals in rewarding roles throughout Europe, offering comprehensive support at every stage of the relocation and onboarding journey. At Mercier Consultancy Group, we don't just fill positions — we build careers and transform lives.